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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AWS CodePipeline

    Score6.6 out of 10
    N/AAWS CodePipeline is a fully managed continuous delivery service that helps users automate release pipelines. CodePipeline automates the build, test, and deploy phases of the release process every time there is a code change, based on the release model a user defines.

    $1

    per active pipeline/per month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    AWS CodePipelineZoho Assist
    Editions & Modules
    AWS CodePipeline
    $1
    per active pipeline/per month
    Free Tier
    Free
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    AWS CodePipelineZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    AWS CodePipelineZoho Assist
    Considered Both Products
    Amazon AWS
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    No answers on this topic
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    95%
    Implementation went as expected
    19 Answers
    Features
    AWS CodePipelineZoho Assist
    Remote Administration
    Comparison of Remote Administration features of AWS CodePipeline and Zoho Assist
    Feature
    AWS CodePipeline
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    AWS CodePipelineZoho Assist
    Small Businesses
    CircleCI
    Score9.3 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    CircleCI
    Score9.3 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    CircleCI
    Score9.3 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AWS CodePipelineZoho Assist
    Likelihood to Recommend
    9.0
    (8 ratings)
    8.7
    (24 ratings)
    Usability
    9.0
    (1 ratings)
    8.7
    (14 ratings)
    Performance
    6.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (2 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    7.4
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    AWS CodePipelineZoho Assist
    Likelihood to Recommend
    Amazon AWS
    I think AWS CodePipeline is a great tool for anyone wanted automated deployments in a multi-server/container AWS environment. AWS also offers services like Elastic Beanstalk that provide a more managed hosting & deployment experience. CodePipeline is a good middle ground with solid, built-in automation with enough customizability to not lock people into one deployment or architecture philosophy.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Amazon AWS
    • It is reliable and works without errors
    • It integrates well with our repository and all other AWS functions as well as our end database
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Amazon AWS
    • Ease of use - things like CircleCI or other tools are a bit easier to learn.
    • Ability to build from more sources.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Usability
    Amazon AWS
    Overall, I give AWS Codepipeline a 9 because it gets the job done and I can't complain much about the web interface as much of the action is taking place behind the scenes on the terminal locally or via Amazon's infrastructure anyway. It would be nicer to have a better flowing and visualizable web interface, however.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Performance
    Amazon AWS
    Our pipeline takes about 30 minutes to run through. Although this time depends on the applications you are using on either end, I feel that it is a reasonable time to make upgrades and updates to our system as it is not an every day push.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Amazon AWS
    We didn't need a lot of support with AWS CodePipeline as it was pretty straightforward to configure and use, but where we ran into problems, the AWS community was able to help. AWS support agents were also helpful in resolving some of the minor issues we encountered, which we could not find a solution elsewhere.
    Incentivized
    Read full review
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Amazon AWS
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Amazon AWS
    CodeCommit and CodeDeploy can be used with CodePipeline so it’s not really fair to stack them against each other as they can be quite the compliment. The same goes for Beanstalk, which is often used as a deployment target in relation to CodePipeline.

    CodePipeline fulfills the CI/CD duty, where the other services do not focus on that specific function. They are supplements, not replacements. CodePipeline will detect the updated code and handle deploying it to the actual instance via Beanstalk.

    Jenkins is open source and not a native AWS service, that is its primary differentiator. Jenkins can also be used as a supplement to CodePipeline.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    Amazon AWS
    • CodePipeline has reduced ongoing devops costs for my clients, especially around deployment & testing.
    • CodePipeline has sped up development workflow by making the deployment process automated off git pushes. Deployment takes very little coordination as the system will just trigger based on what is the latest commit in a branch.
    • CodePipeline offered a lot of out-of-the-box functionality that was much simpler to setup than a dedicated CI server. It allowed the deployment process to built and put into production with much less and effort and cost compared to rolling the functionality manually.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics