Axcient x360Sync vs. Druva Security Cloud vs. Macrium Reflect

We work across many industries. Since the product is secure, it has solid application in any thing from construction trades to financial services.

Incentivized

100% cloud backup solution that was implemented well and easy to use. Great communication from our AE through the process and whenever needed. There is a robust admin web management portal that offers a fairly granular user privilege setup and the ability to add different regions in backup. Druva Security Cloud doesn't require a lot of bandwidth or additional resources for either backups or restores. Users can independently recover their data. We are able to back the files up both individually and at a group level. The support team is 24/7 and easily accessible. Biggest con, in this day and age, is that it would be great to have an admin smartphone application. More details when the backup is running would be nice as well as more customizable reports. Also some cosmetic bugs related to the UX, but nothing huge.

The free version of Macrium Reflect is licensed for both commercial and personal use. It works well on MS Windows computers, but cannot back up servers, where a paid version is required. The free version does full and differential backups, but not incremental as do the paid versions. If a large volume of files are added every day, a paid version would be more suitable as it supports incremental backups. The Macrium Reflect server version is very suitable for backing up physical servers.

Incentivized

• Support is outstanding
• The product is designed in a manner that is easy to deploy

Incentivized

• We like the option of downloading backed up files both individually and as a group.
• The ransomware protection is a security feature that puts our minds at ease when it comes to the safety of our data.
• The Customer Success team does frequent reach outs and technical health checks.

• Virtualize images to restore services
• Mount backup images to restore files
• Takes incremental backups pretty quick compared to other software
• Creates synthetic full images well

Incentivized

• Billing tools to generate end user invoicing would be very helpful
• More granular permissions for file sharing

Incentivized

• They have more ways to improve in Analytics section and UX.
• I recommend to have to integrate with the cloud storages cheaper option to store backups which would be tremendous for customers to save snapshots costs.
• Love to see Druva Data Resiliency Cloud have a better rbac policy on who can trigger the DR engine.

• The program could reduce a bit the space it takes for its backups.
• It should be more affordable.

Incentivized

This is the second company I've brought to Druva. Just today, I was tasked with recovering a file from a user that last saw it 6 months ago. I was able to restore it in under 5 minutes of getting the request. It's really that easy.

Incentivized

The product is easy to navigate and manage. Setup and configuration is also easy. We did not need to pay for any additional professional services. Our account team worked with use on the integration. It was not complex or difficult to learn how to setup and use. End users also have the ability to log in and manage their own files and emails

Incentivized

This application is very simple to use and works great for its intended purposes. It's my go-to when I need to create or manage a singular disk or volume image.

Incentivized

Like any service, there are scheduled maintenance periods and unscheduled outages, however outages have been very limited and fortunately have not had any impact on our environment.

Incentivized

Page response in the admin center is acceptable- rarely are we waiting for data to load. Backup speeds seem fine, and restore speeds are OK considering it's likely pulling data from cold storage. It often takes 30-60 seconds for the restore to begin transferring files, but speeds are acceptable thereafter

Incentivized

Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.

Incentivized

We had an issue in my first year that took a long time to fix. The support guy was awesome, took screen shots, filled me in, was professional, but it just took so long. I do think that was an anomaly, but it certainly sticks out nonetheless. Beyond that, we've had pretty good support "relationships" with the reps. They're usually pretty prompt at getting back and quite knowledgeable. Just make sure you have your proxies updated, because that's always step 1!

Incentivized

We have not been opening tickets for support from Macrium at the moment, only for licencing issues, but good attention and fast response by the support team. They respond pretty fast to our emails and fixed our issues giving us a good explanation of our case without any complications. Due to the good functionality of the software we have not opened a ticket for support in years.

Incentivized

They are very well knowledgeable. They conducted a two day training session and they explained each and everything.

As an administrator, if I had a user who needed additional training, it was available. As an Administrator, the product was so easy I didn't need it

Incentivized

Implementation from cloud ranger to Druva Data Resiliency Cloud platform was a seamless integration experience to upgrade the policies and license for continual backup/recovery support. This may be one of the best "set it and forget it" apps for backup solutions, that also allow notifications for failures etc...

Incentivized

Axcient Anchor is much more efficient, easier to use, and more reliable than OneDrive.

Incentivized

We evaluated VMWare as a provider and found their dependence on IaaS or on-premises setup was a deal breaker. Being all-cloud really required that we have a cloud-native SaaS backup solution. VMWare and other IaaS and on-prem providers really could not match Druva Data Resiliency Cloud's abilities, at least not that we were able to determine.

Incentivized

Veeam offers Veeam Agent for Microsoft Windows, a product we also install and use. It compares favorably with Macrium Reflect; however, for small firms and individual wanting an added cloud backup of their full hard drive, Macrium wins out in requiring less cloud storage space by a significant margin. ShadowProtect is a rock solid competitor with a higher price and no free version. It is highly dependable, but more complicated to install and set up. The number of technical issues and quality of technical support have ruled out Acronis products. MSP360 Backup has impressive technology, but we encountered issues with restore times and full drive image restores.

Incentivized

As the product is cloud based within AWS, scaleability is unlimited. The on-premise units of scale are predictable and allow administrators to scale up / down as needed. In my experience, the flexibility around these appliances, allow organisations to vertically or horizontally scale the environment with confidence and ease. Conversely, it is possible to set thresholds to ensure that organisations do not over commit and manage budgets effectively.

• The product fits well with our total solution approach to IT services.
• There has been no negative impact as our customers like the product and find it easy to use.

Incentivized

• Using Druva has simplified greatly the backup process. Once fully configured to your business needs, Druva provides a fast amount of backups.
• Druva has saved a lot of time for the IT team. Usually time is wasted by staff members searching for a missing email. Now, they reach out to us or use their own Druva account to locate a missing email quickly and easily.

Incentivized

• Impossible to specify.

Incentivized