60 Ratings
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Score 8 out of 100
26 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Azure Bot Service (Microsoft Bot Framework) is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.6

Azure Bot Service (Microsoft Bot Framework)

86%
7 Ratings
8.5

ManyChat

85%
6 Ratings

Usability

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
4 Ratings
7.0

ManyChat

70%
1 Rating

Support Rating

8.5

Azure Bot Service (Microsoft Bot Framework)

85%
8 Ratings
6.0

ManyChat

60%
8 Ratings

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

It is helpful to us in many ways by giving the recommendation, providing multi-disciplinary platform integration, providing cloud storage with it, and many more. When it comes to doing some tasks with the image then it lags sometimes so there is a scope for improvement in it.
Neel Shah | TrustRadius Reviewer

ManyChat

I found that ManyChat is a strong tool when receiving incoming messages, being able to create a tree of potential responses based on options given to the initiator. There is also a huge potential for complex automation (as long as the environment required by Facebook in order to send outgoing messages is maintained).
Ashlie Pappas | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Assembles conversational AI encounters for our clients
  • Adds regular language, discourse, and vision
  • Sends to well known channels with insignificant code changes
Anonymous | TrustRadius Reviewer

ManyChat

  • Collect email and phone number easily
  • provide 24/7 customer support to your customers
  • More than one ways for people to opt into your bot
  • great way to provide offers and sales to your subscribers via messenger
  • Great to build a relationship with your followers on Instagram
Jocelin Carvajal | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Francis Banda | TrustRadius Reviewer

ManyChat

  • Honestly, the only thing I don't like about ManyChat is their support. It seems to be almost non existent. However, that concern is negated by having a fantastic user base that helps each other out on Facebook.
Bo Ray | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

ManyChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$0

ManyChat Editions & Modules

Edition
500 Subscribers$10.001
1,000 Subscribers$15.001
2,500 Subscribers$25.001
5,000 Subscribers$45.001
10,000 Subscribers$65.001
15,000 Subscribers$95.001
20,000 Subscribers$125.001
25,000 Subscribers$145.001
25,001+ SubscribersContact Sales
  1. per month
  2. none
Additional Pricing Details

Usability

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 4 answers
Azure Bot Service provides an integrated environment for bot development. Microsoft Azure Cloud is fully compatible and its security features. It's more important to pay attention to the logic of business than the specifics of each messenger. We don't have any issues using the bot framework because the implementation is excellent.
Al Mubassir Muin | TrustRadius Reviewer

ManyChat

ManyChat 7.0
Based on 1 answer
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 8.5
Based on 8 answers
The support team is quick to attend to any concerns regarding Azure Bot Service (Microsoft Bot Framework), and they are very friendly and technical. They are always available to assist with any bot framework related issue and they normally respond within 24 hours. They try by all means to understand the problem you are facing and they explore any possible diagnosis and troubleshooting necessary.
muphulusi dzivhani | TrustRadius Reviewer

ManyChat

ManyChat 6.0
Based on 8 answers
There is room for improvement but frankly, we haven't had the need to request for support. Everything is pretty easy to setup and there are very useful video explanation guides and walkthroughs on ManyChat's YouTube channel. The only challenge we have had was to integrate it with Zapier, it's a bit tricky because you need to do a setup workaround first, but nothing too complicated.
Diego Jaramillo | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Maurice Samuels | TrustRadius Reviewer

ManyChat

I've worked in the past with Chatfuel. However, I decided to switch to ManyChat due to a variety of reasons. Overall, ManyChat offers much more functionality out of the box (e.g., Facebook comments tool), sequence builders are much more intuitive. Also, they provide flexible pay as you go pricing plan, which is perfect for a startup like us.
Denis Mutsky | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • Interfaces with the SQL data set, tracks down plans/replies, and tests them with the SDK.
  • Utilizing the system is made conceivable by the Bot Dev gateway. We can interface our bot in excess of ten channels, including Twilio Facebook, Twilio, Twilio, and Slack, and that's only the tip of the iceberg.
  • It is expensive.
Anonymous | TrustRadius Reviewer

ManyChat

  • For the intended application, we experienced a negative ROI due to the inconsistency in the ability to maintain the automation without incoming responses. Since it is a free service that was meant to lead to paid services organically, the inconsistencies prevented the desired outcome.
  • We did experience a higher conversion rate with basic incoming messages with questions about services or products due to the ability to have pre-created responses and direction immediately supporting the prospect.
Ashlie Pappas | TrustRadius Reviewer

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