22 Ratings
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Score 7.9 out of 100
20 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) is well suited in applications like automating emails, or any business idea that would require the business owner to automate their responses, especially if they are dealing with a lot of clients and they cannot reply to each one of them. It'd be best suited to automate emails of large organizations where the responses meet the clients' expectations. It would be less suited in organizations where customers' opinions matter and each customer is unique and requires the organization's attention, where the service provider doesn't have to generalize the clients' concerns
muphulusi dzivhani | TrustRadius Reviewer

ManyChat

It's perfect to use and set up for beginners. They have awesome support in the Facebook private groups and the funnels that you make can be as creative as you want in order to achieve your goals. Since the new limitations from Facebook, the funnel has to be strictly identified with their codes in order to avoid penalties to the Facebook account.
Joanna García | TrustRadius Reviewer

Pros

Azure Bot Service (Microsoft Bot Framework)

  • Real-time communication.
  • Lightweight software protocols.
Maurice Samuels | TrustRadius Reviewer

ManyChat

  • Automation rules
  • Sequences
Diego Jaramillo | TrustRadius Reviewer

Cons

Azure Bot Service (Microsoft Bot Framework)

  • They have simplified the coding for the bot in Azure, but it would help if the coding was further simplified so that non-IT can operate [and] create it easily.
Francis Banda | TrustRadius Reviewer

ManyChat

  • Improve support
  • Build better documentation online
Denis Mutsky | TrustRadius Reviewer

Usability

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 9.0
Based on 1 answer
Because it is very user friendly and cheaper compared to other bot frameworks, it helps manage, connect, and deploy my scripts across multiple channels. It also allows for an extendible framework; we are able to use it across many departments within our organization and it works efficiently in each and every organization. The bot framework implementation is of a high quality and we don't struggle to use it at work. I recommend it above any other bot service.
muphulusi dzivhani | TrustRadius Reviewer

ManyChat

ManyChat 9.3
Based on 2 answers
ManyChat is a great tool, provides loads of features, integrations and just saves you a whole load of time once all set up. If you aren't tech-savvy or used to how digital marketing tools work, it can appear complicated. That's how I felt initially 2 years ago, and after watching tutorials online I had a better understanding of it. This is why I rated it a 7, as it's not a tool that you can just play around with and guess how it works. There's definitely a learning curve with it so I recommend doing the free training and watching video tutorials.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Support Rating

Azure Bot Service (Microsoft Bot Framework)

Azure Bot Service (Microsoft Bot Framework) 7.5
Based on 4 answers
Support is helpful when we have a problem, but online documentation is lacking
Anonymous | TrustRadius Reviewer

ManyChat

ManyChat 7.3
Based on 6 answers
I have only opened a couple of tickets, and while they finally got back to me, it was several days after opening the ticket. I had already solved the problem by asking the ManyChat user group on Facebook. Since the Facebook community is so good, I am not too concerned about the quality of their customer support
Bo Ray | TrustRadius Reviewer

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework)

Microsoft Bot Framework is much better and well more established without a lot of proprietary software/coding language.Lex is very limited with integration with standard hardware and network configurations.Lex has performance issues and was too slow to meet near real-time collaboration requirements.Bot Framework complements many other Microsoft communication products and this was key to implementing without a lot of new training required.
Maurice Samuels | TrustRadius Reviewer

ManyChat

ManyChat free plan has more options than any other platform, is perfect for beginners, and also has great support via Facebook Groups. The team is really involved in providing solutions or explaining any situation that is going on with Facebook.
Joanna García | TrustRadius Reviewer

Return on Investment

Azure Bot Service (Microsoft Bot Framework)

  • Azure Bot will only deliver according to the granularity of the FAQ it is feed. Otherwise, it has been a cost optimization tool for our organization.
Francis Banda | TrustRadius Reviewer

ManyChat

  • ROI: very affordable with great results
  • Open rates: doubles email marketing
Diego Jaramillo | TrustRadius Reviewer

Pricing Details

Azure Bot Service (Microsoft Bot Framework)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Azure Bot Service (Microsoft Bot Framework) Editions & Modules

Additional Pricing Details

ManyChat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

ManyChat Editions & Modules

Edition
500 Subscribers$10.001
1,000 Subscribers$15.001
2,500 Subscribers$25.001
5,000 Subscribers$45.001
10,000 Subscribers$65.001
15,000 Subscribers$95.001
20,000 Subscribers$125.001
25,000 Subscribers$145.001
25,001+ SubscribersContact Sales
  1. per month
Additional Pricing Details

Add comparison