Azure Cloud Services vs. eVoice vs. Grasshopper

Microsoft Azure Cloud services is a good choice for hosting web applications, based on requirements it can be simple websites or complex web services as well as it provides automating application development and deployment pipeline. It's less appropriate in case of cost-effective option for organizations with tight budget constraints. For very basic static websites, Microsoft Azure's offerings might be seen as overkill.

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.

Incentivized

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

Incentivized

• Effective service management and performance monitoring capability.
• Reliable security management with excellent access controls.
• Best orchestration and easy configuration management.
• Easy on compatibility testing and change management.

• Low Pricing.
• Ease of use.
• Professional voicemail.

Incentivized

• I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
• I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
• The cost is very reasonable for the value added to our company.

Incentivized

• Latency and bandwidth as we often see gap here
• There were many challenges as a developer while migrating our DB from on prem to cloud
• System downtime is also one issue that can be improved

Incentivized

• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Incentivized

• It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
• Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
• Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

Incentivized

As a certificate developer and consultant, I love using Azure, it's interface is developer friendly with well guidance and support. Also there are a lot of service for any work, Azure ecosystem is sufficient to complete your all developments needs. So based on that I feel Azure is good and gives better developer experience.

Incentivized

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

Incentivized

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

Incentivized

I feel AWS offers a robust and versatile platform for cloud infrastructure and services. It's scalability, reliability array of tools make it a top choice for businesses of all sizes. AWS has better open source communities such as Linux, Jenkins and GitHub in comparison to Azure service cloud

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.

Incentivized

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

Incentivized

• Azure's services and automation capabilities contribute to operational efficiency.
• Azure's scalability ensures optimal performance during peak demand periods and cost savings during off-peak times

• Value for money.
• Great option regarding ROI.
• It creates a better way to connect.

Incentivized

• It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
• It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
• It's decreased the amount of time spent on unwanted sales calls via the call screening application.

Incentivized