What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
248 Ratings
34 Ratings

BambooHR

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
248 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 4.5 out of 100

Feature Set Ratings

  • BambooHR ranks higher in 1 feature set: Payroll Management

Human Resource Management

8.3

BambooHR

83%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 7/7 features

Employee demographic data

8.3
83%
62 Ratings
N/A
0 Ratings

Employment history

9.0
90%
68 Ratings
N/A
0 Ratings

Job profiles and administration

8.7
87%
68 Ratings
N/A
0 Ratings

Workflow for transfers, promotions, pay raises, etc.

8.3
83%
61 Ratings
N/A
0 Ratings

Organizational charting

8.0
80%
66 Ratings
N/A
0 Ratings

Organization and location management

8.3
83%
61 Ratings
N/A
0 Ratings

Compliance data (COBRA, OSHA, etc.)

7.5
75%
40 Ratings
N/A
0 Ratings

Payroll Management

8.4

BambooHR

84%
3.8

SurePayroll

38%
BambooHR ranks higher in 7/7 features

Pay calculation

8.3
83%
35 Ratings
5.0
50%
12 Ratings

Support for external payroll vendors

8.1
81%
30 Ratings
3.7
37%
8 Ratings

Off-cycle/On-Demand payment

8.6
86%
15 Ratings
2.6
26%
5 Ratings

Benefit plan administration

7.9
79%
41 Ratings
4.7
47%
5 Ratings

Direct deposit files

8.4
84%
41 Ratings
4.2
42%
11 Ratings

Salary revision and increment management

8.6
86%
42 Ratings
3.2
32%
10 Ratings

Reimbursement management

8.8
88%
22 Ratings
2.8
28%
8 Ratings

Leave and Attendance Management

9.1

BambooHR

91%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 3/3 features

Approval workflow

9.4
94%
67 Ratings
N/A
0 Ratings

Balance details

9.1
91%
59 Ratings
N/A
0 Ratings

Annual carry-forward and encashment

8.6
86%
52 Ratings
N/A
0 Ratings

Employee Self Service

8.6

BambooHR

86%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 5/5 features

View and generate pay and benefit information

9.0
90%
47 Ratings
N/A
0 Ratings

Update personal information

9.0
90%
74 Ratings
N/A
0 Ratings

View company policy documentation

8.7
87%
60 Ratings
N/A
0 Ratings

Employee recognition

7.2
72%
52 Ratings
N/A
0 Ratings

View job history

9.2
92%
69 Ratings
N/A
0 Ratings

Asset Management

8.4

BambooHR

84%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 1/1 features

Tracking of all physical assets

8.4
84%
32 Ratings
N/A
0 Ratings

HR Reporting

7.6

BambooHR

76%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 3/3 features

Report builder

7.7
77%
53 Ratings
N/A
0 Ratings

Pre-built reports

7.9
79%
52 Ratings
N/A
0 Ratings

Ability to combine HR data with external data

7.3
73%
44 Ratings
N/A
0 Ratings

Onboarding

8.1

BambooHR

81%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 2/2 features

New hire portal

8.2
82%
55 Ratings
N/A
0 Ratings

Manager tracking tools

8.0
80%
53 Ratings
N/A
0 Ratings

Performance and Goals

8.1

BambooHR

81%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 4/4 features

Corporate goal setting

8.1
81%
33 Ratings
N/A
0 Ratings

Individual goal setting

8.5
85%
38 Ratings
N/A
0 Ratings

Line-of sight-visibility

8.1
81%
29 Ratings
N/A
0 Ratings

Performance tracking

7.8
78%
34 Ratings
N/A
0 Ratings

Performance Management

8.0

BambooHR

80%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 5/5 features

Performance plans

7.9
79%
39 Ratings
N/A
0 Ratings

Performance improvement plans

8.1
81%
38 Ratings
N/A
0 Ratings

Review status tracking

7.8
78%
39 Ratings
N/A
0 Ratings

Review reminders

8.4
84%
41 Ratings
N/A
0 Ratings

Multiple review frequency

7.9
79%
36 Ratings
N/A
0 Ratings

Succession Planning

7.8

BambooHR

78%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 4/4 features

Create succession plans/pools

7.8
78%
23 Ratings
N/A
0 Ratings

Candidate ranking

7.9
79%
27 Ratings
N/A
0 Ratings

Candidate search

7.8
78%
27 Ratings
N/A
0 Ratings

Candidate development

7.9
79%
24 Ratings
N/A
0 Ratings

Recruiting / ATS

8.1

BambooHR

81%

SurePayroll

Feature Set Not Supported
N/A
BambooHR ranks higher in 7/7 features

Job Requisition Management

8.0
80%
32 Ratings
N/A
0 Ratings

Company Website Posting

8.3
83%
36 Ratings
N/A
0 Ratings

Publish to Social Media

7.6
76%
33 Ratings
N/A
0 Ratings

Job Search Site Posting

8.4
84%
33 Ratings
N/A
0 Ratings

Duplicate Candidate Prevention

7.4
74%
29 Ratings
N/A
0 Ratings

Applicant Tracking

8.2
82%
40 Ratings
N/A
0 Ratings

Notifications and Alerts

8.7
87%
42 Ratings
N/A
0 Ratings

Attribute Ratings

  • BambooHR is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • SurePayroll is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.9

BambooHR

89%
80 Ratings
2.3

SurePayroll

23%
22 Ratings

Likelihood to Renew

10.0

BambooHR

100%
3 Ratings
9.0

SurePayroll

90%
1 Rating

Usability

9.1

BambooHR

91%
3 Ratings

SurePayroll

N/A
0 Ratings

Availability

10.0

BambooHR

100%
1 Rating

SurePayroll

N/A
0 Ratings

Performance

9.0

BambooHR

90%
1 Rating

SurePayroll

N/A
0 Ratings

Support Rating

8.4

BambooHR

84%
26 Ratings
9.2

SurePayroll

92%
5 Ratings

Online Training

10.0

BambooHR

100%
1 Rating

SurePayroll

N/A
0 Ratings

Implementation Rating

10.0

BambooHR

100%
2 Ratings

SurePayroll

N/A
0 Ratings

Product Scalability

10.0

BambooHR

100%
1 Rating

SurePayroll

N/A
0 Ratings

Likelihood to Recommend

BambooHR

Overall BambooHr has excelled in satisfying our needs. It performs well as a one-stop-shop for HR challenges. It has benefitted us as an excellent repository for personnel information both in processing prospective and new hires, as well as existing employees. It provides a fairly simple, but [the] straightforward system for managing and using time off. Some areas do need some work, however. There is no ability to set up a default set of time-off types/accruals for a new hire, which means this has to be done manually for each new employee. This creates a lot of opportunities for human error. It also has a very opaque and unhelpful API when it comes to the management of the time data; Whereas the rest of the API is exceptional. Lastly, the ability to request time off only allows for a flat number of hours in a day; it doesn't allow the employee to request specific times. As a result, we rely on the employee and manager to communicate the time successfully in the notes field. There is a big difference between arriving 1 hour late, leaving 1 hour early, and stepping out for an extended lunch.
Read full review

Paychex, Inc.

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Read full review

Pros

BambooHR

  • BambooHR has a top-notch electronic onboarding process. It is fully customizable and works very well with applicants of all technological capabilities. Onboarding allows you to add every step the new employee and the business partners must complete through timed, dated, notifications, digital documents, e-signatures, and a back-end administrative ability to follow up.
  • BambooHR has good applicant tracking system. They currently integrate with indeed and ZipRecruiter. However, it is easy to create links for other platforms with the ability to distinguish where you are getting recruiting traction. In addition the ability to rate, and communicate about an applicant is confidential between the hiring managers and HR. Also, there is an easy way to create a candidate pool of eligible candidates for later passive recruiting, that is called Talent Pools.
  • BambooHR has a unique feature called Announcements. This function allows various announcements to go out via email, through the application, or a combination of both to directed target audiences or the entire company.
  • BambooHR also sends out announcements (customizable) on every new hire. This allows folks to see who is starting and learn a bit about them before they meet them.
  • BambooHR has a great function for tracking time by the task or job. This is great for tracking productivity gaps for administrative positions or job costing for positions that have billable hours.
  • BambooHR also has easy to organize digital documents. You can easily upload documents via drop and drag. Documents can be added to folders and then downloaded later if an employee terminates.
  • Goal in performance management are very good, they follow the SMART methodology but there is no way to attach them to a performance review. They do allow the employee to adjust using a slide bar and you can attach people to a goal. In addition it notifies the supervisor but you cannot shut off notifications.
Read full review

Paychex, Inc.

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Read full review

Cons

BambooHR

  • Some edge cases aren't as fleshed out. For example, asset inventory management isn't something BambooHR can really excel at currently.
  • Something akin to Google Forms but with the privacy protections of being already in the HRIS would be great for collecting anonymized responses.
Read full review

Paychex, Inc.

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Read full review

Pricing Details

BambooHR

Starting Price

$59 per month

Editions & Modules

BambooHR editions and modules pricing
EditionModules
12 Employees$991

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional Call for Quote

Additional Details

After 12 employees, each additional employee is $8.25 each. To run payroll for employees is an additional $75 a month for $10 employees, with each additional employee being $4.25. Adding performance management is $4.25 a month and tracking features are $3.00 a month.

SurePayroll

Starting Price

Editions & Modules

SurePayroll editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BambooHR

    We have tried other software in the last year and have not found it to be comparable to Bamboo HR especially in relation to the HR functionalities such as workflows, onboarding, automation, user-friendly experience, innovation, timekeeping, and ability to integrate with other 3rd party Payroll processing software. In addition, the employee ease of access and navigation of the platform makes this software crucial within our current culture of multi-site and remote work environments.
    Read full review

    Paychex, Inc.

    The service works well and the price is worth it.
    Read full review

    Usability

    BambooHR

    Does not have many problems and this ensures all of users are able to use it reliably. There is a free demo available to illustrate the accurate usage of the platform and even customer support. All of these help in improving the usability of the platform and ensure that all users are comfortable with the platform.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Reliability and Availability

    BambooHR

    Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Performance

    BambooHR

    I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Support Rating

    BambooHR

    Support is effective and responsive. During our time with BambooHR we did not experience many issues, but initial support on setup was helpful and allowed for a quick turnaround on getting started. Since then, few needs have arisen for contacting support, but I would not hesitate to do so and would recommend BambooHR based on the quality of their support team.
    Read full review

    Paychex, Inc.

    SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
    Read full review

    Online Training

    BambooHR

    The online training team is great. Theis is so well done! very user friendly, very nice to go through. Then you get all those exemples and questions to test you and make sure you understand the training as we go along. This is a great asset from the tool, I don't think I have ever been left without understanding because there is help and additional resources to understand or extra windows that explain terms or answer Q&A.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Implementation Rating

    BambooHR

    it was very easy to sign up, quick and we could use the site very quickly as well.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Alternatives Considered

    BambooHR

    I would say they both have a lot of strengths for sure. Workday manages data on a mass scale a little bit better in my opinion, but Bamboo HR is more user friendly and pleasing to the eyes
    Read full review

    Paychex, Inc.

    SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
    Read full review

    Scalability

    BambooHR

    There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
    Read full review

    Paychex, Inc.

    No answers on this topic

    Return on Investment

    BambooHR

    • There has been an excellent rate of profitability in our work season, especially thanks to the optimization of our operations through BambooHR.
    • Currently estimated gains appear to be 500%, which leaves our ROI at 4, demonstrating that the platform has a high return on investment.
    Read full review

    Paychex, Inc.

    • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
    • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
    Read full review

    Screenshots

    Add comparison