What users are saying about
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 90 reviews and ratings
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 44 reviews and ratings
Feature Set Ratings
Data Center Backup

8.2
Barracuda Backup
82%
MSP360 Managed Backup
Feature Set Not Supported
N/A
Barracuda Backup ranks higher in 14/14 features
Barracuda Backup ranks higher in 14/14 features
Universal recovery

9.0
90%
27 Ratings
N/A
0 Ratings
Live recovery

6.9
69%
30 Ratings
N/A
0 Ratings
Recovery verification

8.0
80%
29 Ratings
N/A
0 Ratings
Business application protection

8.7
87%
24 Ratings
N/A
0 Ratings
Multiple backup destinations

8.8
88%
31 Ratings
N/A
0 Ratings
Incremental backup identification

8.4
84%
32 Ratings
N/A
0 Ratings
Backup to the cloud

9.2
92%
33 Ratings
N/A
0 Ratings
Deduplication and file compression

8.4
84%
34 Ratings
N/A
0 Ratings
Snapshots

6.8
68%
25 Ratings
N/A
0 Ratings
Flexible deployment

7.1
71%
18 Ratings
N/A
0 Ratings
Management dashboard

7.0
70%
20 Ratings
N/A
0 Ratings
Platform support

8.5
85%
20 Ratings
N/A
0 Ratings
Retention options

8.8
88%
20 Ratings
N/A
0 Ratings
Encryption

9.0
90%
16 Ratings
N/A
0 Ratings
Attribute Ratings
- Barracuda Backup is rated higher in 2 areas: Usability, Support Rating
- MSP360 Managed Backup is rated higher in 2 areas: Likelihood to Recommend, Implementation Rating
- Barracuda Backup and MSP360 Managed Backup are tied in 1 area: Likelihood to Renew
Likelihood to Recommend

7.9
Barracuda Backup
79%
34 Ratings
8.9
MSP360 Managed Backup
89%
14 Ratings
Likelihood to Renew

10.0
Barracuda Backup
100%
2 Ratings
10.0
MSP360 Managed Backup
100%
1 Rating
Usability

8.2
Barracuda Backup
82%
3 Ratings
7.1
MSP360 Managed Backup
71%
2 Ratings
Availability

7.0
Barracuda Backup
70%
2 Ratings
MSP360 Managed Backup
N/A
0 Ratings
Performance

9.0
Barracuda Backup
90%
2 Ratings
MSP360 Managed Backup
N/A
0 Ratings
Support Rating

9.6
Barracuda Backup
96%
12 Ratings
8.4
MSP360 Managed Backup
84%
12 Ratings
Implementation Rating

8.0
Barracuda Backup
80%
2 Ratings
10.0
MSP360 Managed Backup
100%
2 Ratings
Product Scalability

7.0
Barracuda Backup
70%
1 Rating
MSP360 Managed Backup
N/A
0 Ratings
Likelihood to Recommend
Barracuda Backup
There are few scenarios that it's not well suited for as long as it's either VMware or Agent Based installations. I have not had success with directly backing up a non-Windows file share. I would definitely test the product first if you are not planning to directly backup through an agent.

Verified User
Engineer in Information Technology
Education Management Company, 1001-5000 employeesMSP360 Managed Backup
For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees
Pros
Barracuda Backup
- Quickness to deploy. You will not need an expert to get this up and running.
- Extremely intuitive interface: Brand new techs can pick this up without much training.
- Global Accessibility: The cloud interface allows administrators to access their backups from everywhere for quick restores after hours.
Sr. System Engineer
Kent Intermediate School DistrictEducation Management, 501-1000 employees
MSP360 Managed Backup
- Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
- You can limit cloud usage for customers and servers.
- You can transfer entire servers or virtual machines to cloud.
- You can backup files, disks, or virtual machines to local and cloud locations.

Verified User
Technician in Information Technology
Information Technology & Services Company, 11-50 employeesCons
Barracuda Backup
- In some of the older version of the software, drilling down to restore a single files was quite the process. It's still a little slow to this day, but improvements have been made.
- It would be nice to have the ability to spin up a virtual machine directly on the backup appliance in the event of a failed server. At current time you need a Hyper-v or VMWare environment to restore a failed machine to.
- Once you put the device in cloud control mode, some of your options are limited when you log directly into the local appliance. I personally would like to see all the options remain the same so I can administer the device the same remotely and I would sitting in front of it.
IT Consultant
Americom Imaging Systems, Inc.Information Technology and Services, 11-50 employees
MSP360 Managed Backup
- Message errors are hard to understand
- Should add a general interface to manage all accounts, not a specific interface for every account.
- The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
Managing Partner
Vertic TecnologiaInformation Technology & Services, 1-10 employees
Pricing Details
Barracuda Backup
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—MSP360 Managed Backup
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Barracuda Backup
Barracuda Backup 10.0
Based on 2 answers
Love the units
Senior Network Engineer
The Spence SchoolEducation Management, 51-200 employees
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 1 answer
I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Usability
Barracuda Backup
Barracuda Backup 8.2
Based on 3 answers
The front-end webpages are basic without to much clutter which makes finding what you are trying to do fairly easy.
Sr. Programmer/Analyst
PCS Receivables Corp.Financial Services, 11-50 employees
MSP360 Managed Backup
MSP360 Managed Backup 7.1
Based on 2 answers
The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Support Rating
Barracuda Backup
Barracuda Backup 9.6
Based on 12 answers
They are always quick to get you routed to a tech support person and always get follow up after contacting them. Last experience was amazing, she adjusted my boxes and they perform even better. I cannot say enough about the support. We had some trouble with one of the windows servers leaving the volume shadow copy out there and would fail. They worked with us to adjust and get working. After that it has been months since I have had to do anything with the server to keep the backups running.
IT Manager
Landmark Automotive GroupAutomotive, 51-200 employees
MSP360 Managed Backup
MSP360 Managed Backup 8.4
Based on 12 answers
I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
Senior Consultant
Moser ConsultingInformation Technology and Services, 201-500 employees
Implementation Rating
Barracuda Backup
Barracuda Backup 8.0
Based on 2 answers
Work on a backup agent for Mac OS X or any Apple OS.
Senior Network Engineer
The Spence SchoolEducation Management, 51-200 employees
MSP360 Managed Backup
MSP360 Managed Backup 10.0
Based on 2 answers
Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
IT Director
Women's Pavilion of South MississippiMedical Practice, 51-200 employees
Alternatives Considered
Barracuda Backup
I'm much happier with how Barracuda lays out their console and user interface. Acronis is a great product and you do get what you expect. But to have a the learning curve personally cut by at least 50% is a great thing to have when it comes to training new members to the IT team and getting them up to speed of our procedures.
Network Administrator III
Millar Instruments, Inc.Medical Devices, 51-200 employees
MSP360 Managed Backup
We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
CEO (Chief Executive Officer)
XTK SystemsConsumer Services, 1-10 employees
Return on Investment
Barracuda Backup
- We've had a couple situations where we've had to pull data back down from the BBS cloud and while it can take a while sometimes, we haven't had an issue where we haven't been able to restore something that we needed. Overall it has been very reliable.
- We've had to implement two other backup systems in addition to Barracuda Backup and dedicate our BBSs to just mission-critical data because we're size-locked in our appliances. Upgrading to larger models is not financially viable at the moment and we can't expand their internal storage or point them to an iSCSI share or likewise. We brought in other systems to handle non-critical and virtual data because of those storage limitations.
IT Director/CIO
Green Clinic Health SystemHospital & Health Care, 201-500 employees
MSP360 Managed Backup
- Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
- By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
- We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
Senior Cloud Services Architect and Engineer
The PC Wizard LLCInformation Technology and Services, 1-10 employees