Barracuda RMM vs. ManageEngine OpManager

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Incentivized

Manage Engine OpManager is better suited to serve server and network admins at organization to monitor their servers and network devices. It helps us with compliance with the reports available like utilization reports and capacity planning reports. It helps you to keep track of what all process are consuming the resources. It helps you in monitoring what is happening in your switches, routers and firewall

Incentivized

• Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
• Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
• The site is easy to navigate/manage. There is not a big learning curve for new employees.

Incentivized

• It measures the CPU utilization of hosts, the network bandwidth utilization of links, and other aspects of the operation
• It often sends messages—sometimes called watchdog messages—over the network to each host to verify if it is responsive to requests.
• Set Up Notifications And Reports.
• OpManager offers a set of advantages that allow it to adapt to the needs of the company, guaranteeing effective monitoring of the application networks used in our organization.

Incentivized

• Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

Incentivized

• Alerts has to be configured correctly otherwise unnecessary bombarding of alerts can cause inconvenience.
• The server on which ManageEngine OpManager is to be deployed should have higher resources as monitoring a large number of devices may slow down the performance of the system.
• Configuring the advanced features may require a learning curve.

This product works very well for our organization, and it would be hard to not have a tool like this going forward

The rating I provided is based on the product quality, experience (I have been using OpManager for almost the last 4 years), and relevance of the information/response I generated through Manage Engine OpManager. I have also received good support from OpManager.

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.

Incentivized

At first, we were not able to add our Avaya switches to the configuration backup module, our partner tried to help, but they did not find the solution, we had one remote session with tech support of ME and they solve the problem.

Incentivized

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.

Incentivized

During our competitive analysis, we found ManageEngine OpManager was not expensive compared to other vendors. At the same time, there was no compromise on the features such as customized reporting or configuring alerts per our clientele's unique requirements. These are our client words "Other vendors ask us to pay more $$$ for enabling additional email alerts".

Incentivized

• Saves time for employees which saves money for the company.
• Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.

Incentivized

• I don't know if you can calculate ROI with a monitoring solution, there are more factors to calculate.
• We found a really big problem with a network switch (faulty transceiver) in a trunk configuration with OPManager. this caused us serial troubles with the overall network stability.
• We are loosing around € 3.000 to 5.000 per hour if our network is not working so this was a great help to fix this issue
• Our label printers are really important to monitoring in our warehouse system, this makes OPManager a great solution for that