Basecamp
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1147 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 1147 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 4 reviews and ratings
Feature Set Ratings
- Basecamp and ZenTao are tied in 1 feature set: Project Management
Project Management

7.8
Basecamp
78%
7.8
ZenTao
78%
Basecamp ranks higher in 9/14 features
Basecamp ranks higher in 9/14 features
Task Management

8.2
82%
112 Ratings
8.2
82%
4 Ratings
Resource Management

7.8
78%
93 Ratings
8.1
81%
2 Ratings
Gantt Charts

7.2
72%
38 Ratings
7.8
78%
4 Ratings
Scheduling

8.3
83%
89 Ratings
7.0
70%
4 Ratings
Workflow Automation

6.6
66%
66 Ratings
7.6
76%
4 Ratings
Team Collaboration

8.6
86%
112 Ratings
8.1
81%
4 Ratings
Support for Agile Methodology

7.5
75%
46 Ratings
8.9
89%
4 Ratings
Support for Waterfall Methodology

8.0
80%
42 Ratings
8.0
80%
2 Ratings
Document Management

7.8
78%
106 Ratings
7.2
72%
4 Ratings
Email integration

7.9
79%
93 Ratings
7.1
71%
4 Ratings
Mobile Access

8.6
86%
91 Ratings
6.2
62%
4 Ratings
Timesheet Tracking

7.1
71%
42 Ratings
N/A
0 Ratings
Change request and Case Management

7.4
74%
52 Ratings
9.0
90%
4 Ratings
Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings
Professional Services Automation

7.6
Basecamp
76%
ZenTao
Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features
Basecamp ranks higher in 4/4 features
Quotes/estimates

7.9
79%
29 Ratings
N/A
0 Ratings
Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings
Project & financial reporting

8.2
82%
33 Ratings
N/A
0 Ratings
Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings
Attribute Ratings
- Basecamp is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.4
Basecamp
84%
139 Ratings
7.9
ZenTao
79%
4 Ratings
Likelihood to Renew

10.0
Basecamp
100%
27 Ratings
ZenTao
N/A
0 Ratings
Usability

7.8
Basecamp
78%
15 Ratings
ZenTao
N/A
0 Ratings
Availability

10.0
Basecamp
100%
10 Ratings
ZenTao
N/A
0 Ratings
Performance

7.3
Basecamp
73%
8 Ratings
ZenTao
N/A
0 Ratings
Support Rating

8.6
Basecamp
86%
55 Ratings
ZenTao
N/A
0 Ratings
Online Training

5.0
Basecamp
50%
1 Rating
ZenTao
N/A
0 Ratings
Implementation Rating

7.7
Basecamp
77%
8 Ratings
ZenTao
N/A
0 Ratings
Likelihood to Recommend
Basecamp
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Director Of Operations
Clearfire, Inc.Internet, 1-10 employees
ZenTao
I am very glad about the working speed of this tool. The comfort and support it has provided us in project management are worth appreciating because Project management is a big deal and using ZenTao has made it easy and fun for us as we can as a team better collaborate. But some of its features need to be fixed.
Analyst
Social FinanceCivic & Social Organization, 51-200 employees
Pros
Basecamp
- Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
- The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
- Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.

Verified User
Project Manager in Marketing
Design Company, 1-10 employeesZenTao
- Story could be linked with product, sprint, test case, bug, which makes traceability so great.
- Test module, with test case, case library, test request, test report, very detailed.
- On-Premise available, the package is very small based on LAMPP
- SaaS version even cheaper without your own IT maintenance support.
- Price really affordable.
- API call is easy, so that we could do customizations.
Project manager
BlendyTelElectrical & Electronic Manufacturing, 51-200 employees
Cons
Basecamp
- High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
- Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
- Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Senior Graphic Designer
Oregon State University MarketingMarketing and Advertising, 1001-5000 employees
ZenTao
- The function of ZenTao mobile version is a little weak.
- ZenTao users need to receive training before they start using the software, because for testers, the first use of the software may be a little complicated, and they cannot execute the same test case multiple times in the same test execution process.
- Although there are many reports built in. But if you want to get the data yourself,You have to know how to write SQL to customize your reports, which can a little bit challenging.
Scrum master
NATURE EASY CORP LIMITEDComputer Software, 51-200 employees
Pricing Details
Basecamp
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per month
Basecamp Editions & Modules
Edition
Basecamp Personal | Free1 |
---|---|
Basecamp Business | $992 |
- Limited Capabilities
- Per Month [Unlimited Users]
Additional Pricing Details
—ZenTao
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ZenTao Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Basecamp
Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.

Verified User
Account Manager in Marketing
Marketing and Advertising Company, 11-50 employeesZenTao
No score
No answers yet
No answers on this topic
Usability
Basecamp
Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.

Verified User
Professional in Marketing
Health, Wellness and Fitness Company, 501-1000 employeesZenTao
No score
No answers yet
No answers on this topic
Reliability and Availability
Basecamp
Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Developer & Designer
LMK Web Design and ConsultingInformation Technology and Services, 1-10 employees
ZenTao
No score
No answers yet
No answers on this topic
Support Rating
Basecamp
Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Jemully MediaMarketing and Advertising, 1-10 employees
ZenTao
No score
No answers yet
No answers on this topic
Implementation Rating
Basecamp
Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Marketing Content Manager | Social Media | Newsletter | Blog | White Papers
360trainingE-Learning, 201-500 employees
ZenTao
No score
No answers yet
No answers on this topic
Alternatives Considered
Basecamp
Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Senior Financial Analyst - Cost Analytics
Lowe's Companies, Inc.Retail, 10,001+ employees
ZenTao
ZenTao defines bugs, tasks, and stories separately, not just an ISSUE. I can oversee the development from creating a Product Backlog to releasing the increment. I can also collect and record product feedback from the client and share with my team.
EasycorpInformation Technology & Services, 51-200 employees
Return on Investment
Basecamp
- It has saved me time when having to get the same message out to multiple restaurants
- It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
- The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Director of Operations
Kome Sushi KitchenRestaurants, 11-50 employees
ZenTao
- We are delivering projects on time and can keep an eye on the progress of our projects.
- My team and I can better communicate on a project.
- As it is [in my experience], buggy it sometimes results in disturbing the whole working of our company.
Analyst
Social FinanceCivic & Social Organization, 51-200 employees