What users are saying about
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1147 Ratings
4 Ratings

Basecamp

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1147 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 7.9 out of 100

Feature Set Ratings

  • Basecamp and ZenTao are tied in 1 feature set: Project Management

Project Management

7.8

Basecamp

78%
7.8

ZenTao

78%
Basecamp ranks higher in 9/14 features

Task Management

8.2
82%
112 Ratings
8.2
82%
4 Ratings

Resource Management

7.8
78%
93 Ratings
8.1
81%
2 Ratings

Gantt Charts

7.2
72%
38 Ratings
7.8
78%
4 Ratings

Scheduling

8.3
83%
89 Ratings
7.0
70%
4 Ratings

Workflow Automation

6.6
66%
66 Ratings
7.6
76%
4 Ratings

Team Collaboration

8.6
86%
112 Ratings
8.1
81%
4 Ratings

Support for Agile Methodology

7.5
75%
46 Ratings
8.9
89%
4 Ratings

Support for Waterfall Methodology

8.0
80%
42 Ratings
8.0
80%
2 Ratings

Document Management

7.8
78%
106 Ratings
7.2
72%
4 Ratings

Email integration

7.9
79%
93 Ratings
7.1
71%
4 Ratings

Mobile Access

8.6
86%
91 Ratings
6.2
62%
4 Ratings

Timesheet Tracking

7.1
71%
42 Ratings
N/A
0 Ratings

Change request and Case Management

7.4
74%
52 Ratings
9.0
90%
4 Ratings

Budget and Expense Management

7.8
78%
38 Ratings
N/A
0 Ratings

Professional Services Automation

7.6

Basecamp

76%

ZenTao

Feature Set Not Supported
N/A
Basecamp ranks higher in 4/4 features

Quotes/estimates

7.9
79%
29 Ratings
N/A
0 Ratings

Invoicing

6.7
67%
25 Ratings
N/A
0 Ratings

Project & financial reporting

8.2
82%
33 Ratings
N/A
0 Ratings

Integration with accounting software

7.7
77%
27 Ratings
N/A
0 Ratings

Attribute Ratings

  • Basecamp is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.4

Basecamp

84%
139 Ratings
7.9

ZenTao

79%
4 Ratings

Likelihood to Renew

10.0

Basecamp

100%
27 Ratings

ZenTao

N/A
0 Ratings

Usability

7.8

Basecamp

78%
15 Ratings

ZenTao

N/A
0 Ratings

Availability

10.0

Basecamp

100%
10 Ratings

ZenTao

N/A
0 Ratings

Performance

7.3

Basecamp

73%
8 Ratings

ZenTao

N/A
0 Ratings

Support Rating

8.6

Basecamp

86%
55 Ratings

ZenTao

N/A
0 Ratings

Online Training

5.0

Basecamp

50%
1 Rating

ZenTao

N/A
0 Ratings

Implementation Rating

7.7

Basecamp

77%
8 Ratings

ZenTao

N/A
0 Ratings

Likelihood to Recommend

Basecamp

Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Andrea Hester | TrustRadius Reviewer

ZenTao

I am very glad about the working speed of this tool. The comfort and support it has provided us in project management are worth appreciating because Project management is a big deal and using ZenTao has made it easy and fun for us as we can as a team better collaborate. But some of its features need to be fixed.
Kayla Risher | TrustRadius Reviewer

Pros

Basecamp

  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
Anonymous | TrustRadius Reviewer

ZenTao

  • Story could be linked with product, sprint, test case, bug, which makes traceability so great.
  • Test module, with test case, case library, test request, test report, very detailed.
  • On-Premise available, the package is very small based on LAMPP
  • SaaS version even cheaper without your own IT maintenance support.
  • Price really affordable.
  • API call is easy, so that we could do customizations.
PixelJobs Gacino | TrustRadius Reviewer

Cons

Basecamp

  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Heather Miller | TrustRadius Reviewer

ZenTao

  • The function of ZenTao mobile version is a little weak.
  • ZenTao users need to receive training before they start using the software, because for testers, the first use of the software may be a little complicated, and they cannot execute the same test case multiple times in the same test execution process.
  • Although there are many reports built in. But if you want to get the data yourself,You have to know how to write SQL to customize your reports, which can a little bit challenging.
philip Gao | TrustRadius Reviewer

Pricing Details

Basecamp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$99 per month

Basecamp Editions & Modules

Edition
Basecamp PersonalFree1
Basecamp Business$992
  1. Limited Capabilities
  2. Per Month [Unlimited Users]
Additional Pricing Details

ZenTao

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ZenTao Editions & Modules

Additional Pricing Details

Likelihood to Renew

Basecamp

Basecamp 10.0
Based on 27 answers
When I bring new people onto a project, it's immediately obvious how to use Basecamp. I don't have to worry about teaching them the features or walking them through it, it's just incredibly user-friendly. For this reason, I'll continue to renew my subscription even as new people are brought onto production jobs or the client changes.
Anonymous | TrustRadius Reviewer

ZenTao

No score
No answers yet
No answers on this topic

Usability

Basecamp

Basecamp 7.8
Based on 15 answers
Basecamp is a little tricky to learn. I've used it for quite a while but I feel like there's still so much I don't know. It took me a while to learn but having used it in college definitely helped me integrate it into my work career.
Anonymous | TrustRadius Reviewer

ZenTao

No score
No answers yet
No answers on this topic

Reliability and Availability

Basecamp

Basecamp 10.0
Based on 10 answers
I've never experienced downtime while using Basecamp, or been unable to access it when I needed it. That's not to say they've never had downtime, but I've been lucky enough not to encounter any, and I work odd hours, including late nights when maintenance is often undertaken.
Lisa Keyser | TrustRadius Reviewer

ZenTao

No score
No answers yet
No answers on this topic

Support Rating

Basecamp

Basecamp 8.6
Based on 55 answers
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Anthony Burke | TrustRadius Reviewer

ZenTao

No score
No answers yet
No answers on this topic

Implementation Rating

Basecamp

Basecamp 7.7
Based on 8 answers
Decide the process before implementation - i.e. when it's due 8/9 does that mean 8am, noon, 5pm, 11:59pm? Check your to-do list frequentlySet-up templates - just not with the dates (they can be funky)
Jenni Waggoner | TrustRadius Reviewer

ZenTao

No score
No answers yet
No answers on this topic

Alternatives Considered

Basecamp

Pretty good, but [Basecamp] has its drawbacks. Honestly I find the interface non-intuitive and sometimes have trouble figuring out how to change the status of a task. Perhaps it has something to do with the way it was originally set up by the admin, but I'm not sure. I liked Jira's drag and drop obvious functionality, but the project management side of the software was lacking. Smartsheet has excellent project management functionality, but the task management isn't as good.
Blake Baron | TrustRadius Reviewer

ZenTao

ZenTao defines bugs, tasks, and stories separately, not just an ISSUE. I can oversee the development from creating a Product Backlog to releasing the increment. I can also collect and record product feedback from the client and share with my team.
Renee Teng | TrustRadius Reviewer

Return on Investment

Basecamp

  • It has saved me time when having to get the same message out to multiple restaurants
  • It has helped us make smarter operational decisions because we can all collaborate on an answer in a shorter amount of time (instead of calling a meeting!!!)
  • The calendar function allows us to plot out our marketing agenda for the month and add/change it together as needed. The chef will post his recipe, the managers will cost it out, the social media manager will post pictures on it, and ultimately we will get that information out on an info sheet to the staff by printing the page.
Elizabeth Hyman | TrustRadius Reviewer

ZenTao

  • We are delivering projects on time and can keep an eye on the progress of our projects.
  • My team and I can better communicate on a project.
  • As it is [in my experience], buggy it sometimes results in disturbing the whole working of our company.
Kayla Risher | TrustRadius Reviewer

Screenshots

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