What users are saying about
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Likelihood to Recommend

Bazaarvoice Conversations

I think Bazaarvoice is a great choice for reviews. They have good customer support, although it can be slow at times. It gets the job done. I wish reporting was better and that we could incentivize our customers to leave more reviews. Their conference is helpful and gave me the opportunity to connect with our marketers and share ideas with them.
Melissa Best profile photo

PowerReviews

PowerReviews is a great tool for outside customers to leave reviews, however, it is not very friendly for the team that is taking the information, analyzing it, and trying to learn from it. Their website can be much improved for ease of use, additionally, it may just be my server, but it takes a lot of time for information to load, even if the review volume is 0. Just all the baggage that comes with the page loading makes it slow
No photo available

Pros

Bazaarvoice Conversations

  • When a customer purchases from us, they are sent a post-interaction email by Bazaarvoice two weeks later after they've received their purchase and had a chance to try it out. This email gets customers back on our site leaving SEO-rich reviews. Our marketing team uses these reviews for social posts and email blasts as well.
  • The Bazaarvoice annual conference was really beneficial. I was able to talk to different Bazaarvoice teams and get recommendations for improving our experience with Bazaarvoice. I also got ideas from fellow marketers on how they were able to increase reviews or use the reviews in marketing initiatives.
  • The Bazaarvoice Conversion Impact Report lets me know Conversion Rate, AOV, Revenue, etc. for customers who've used reviews vs. those who haven't. This helps me know that Bazaarvoice is paying for itself.
  • The Questions & Answers section on the product detail pages give us another way to add SEO-rich content when we answer customer questions. It also gives us insight into what the customers are struggling with. With this info we will add info to our product description, shipping pages, etc.
Melissa Best profile photo

PowerReviews

  • Their flexibility with moderation options works well for our business. We can moderate immediately, or have PowerReviews handle the first round of moderation.
  • The back end reporting allows us to export and distribute review content on an automated schedule, helping our product managers get first hand feedback.
  • Easy for customers to leave reviews, with some customization by product type built in and configurable for our products.
  • Also relatively easy to drop visitors in to a review form for the exact product they've purchased.
  • Good value compared to the other major player in the consumer review space.
No photo available

Cons

Bazaarvoice Conversations

  • Lack of Global: The tool does not expand to a lot of retailers outside the US. I know they are building this out more all of the time, but can be a bit frustrating.
  • Expensive to Customize: The out-of-the-box solution is great, but if you decide to customize more heavily, it can lead to high costs. Bazaarvoice requires teams hand over creative files and they develop it on their end, which is not always ideal.
  • Tough to Input your own Reviews: Bazaarvoice has policies about what meets "their criteria" for review generation. If you collect reviews outside of Bazaarvoice and want to upload (eg. an event), if it did not go through their platform you usually can not submit.
Olin Graczyk profile photo

PowerReviews

  • Customer support has mostly been positive but there's been a couple of instances of slow response to our service tickets or emails.
  • Some challenges dialing in our product feed for the backend admin to properly title and categorize our products.
  • For Q&A, helping customers see that their question has already been answered. Our support team moderates many duplicate questions.
No photo available

Likelihood to Renew

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 4 answers
Its been a less than stellar journey with PR/BV......we need to evaluate the whole program
Gina Perez profile photo

PowerReviews

No score
No answers yet
No answers on this topic

Usability

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
No photo available

PowerReviews

No score
No answers yet
No answers on this topic

Support

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
Support levels for Bazaarvoice are amongst the best that I have ever encountered. Response time is immediate and I always know the stage of my issue.
No photo available

PowerReviews

No score
No answers yet
No answers on this topic

Implementation

Bazaarvoice Conversations

Bazaarvoice Conversations 9.0
Based on 1 answer
Save time and energy by utilizing their implementation team!
No photo available

PowerReviews

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice Conversations

It is completely determined by your business objectives - most onsite widgets will do the exact same things: stars and reviews onsite. The key differentiator would be reporting and only a few have the structure and robust analytics to accomplish this. Bazaarvoice is certainly one of those.
No photo available

PowerReviews

PowerReviews has a good mix of popularity, user friendliness, high level customer service and value pricing that makes it stand out for my needs - I have used Bazaarvoice in the past, and it's a very good service as well, though their level of customer service was not as optimal, and their response to customer's needs was not what I was looking for at that time.
Timothy Lakin profile photo

Return on Investment

Bazaarvoice Conversations

  • There are quite a few retailers that use the BV network and they like it when we can sync our native reviews, answer questions, and add content to their site. It helps drive traffic for them and for us so it is a win-win.
  • It is also a great way to monitor new products and see what improvements we can make as a manufacturer. Customers feedback is vital to innovation and quality.
  • Bazaarvoice is the largest software like theirs in the marketplace, I believe, and has the most vendors using it. It is pricey and while they do a great job and have fabulous customer service it seems like they try to separate the services so you are having to pay for everything. There are LOTS of upgrades and add-ons.
Mindy Wilson profile photo

PowerReviews

  • Product reviews are critical in our customer purchase funnel. PowerReviews gives us the tools to quickly collect and publish our customer's feedback.
  • Q&A saves our customer service team time from answering the same questions from email over and over again. Hundreds of person hours annually.
  • With the additional unique content on page, we've seen a positive impact on our organic search thanks to the review and q&a information.
No photo available

Pricing Details

Bazaarvoice Conversations

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

PowerReviews

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison