What users are saying about
54 Ratings
20 Ratings
54 Ratings
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Score 7.7 out of 100
20 Ratings
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Score 8.5 out of 100

Attribute Ratings

  • PowerReviews is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.9

Bazaarvoice

89%
22 Ratings
10.0

PowerReviews

100%
13 Ratings

Likelihood to Renew

9.0

Bazaarvoice

90%
4 Ratings

PowerReviews

N/A
0 Ratings

Usability

9.0

Bazaarvoice

90%
1 Rating

PowerReviews

N/A
0 Ratings

Availability

9.0

Bazaarvoice

90%
2 Ratings

PowerReviews

N/A
0 Ratings

Support Rating

8.9

Bazaarvoice

89%
14 Ratings
9.0

PowerReviews

90%
4 Ratings

Implementation Rating

9.0

Bazaarvoice

90%
3 Ratings

PowerReviews

N/A
0 Ratings

Likelihood to Recommend

Bazaarvoice

Bazaarvoice Conversations is well suited for almost any sized company looking to add reviews and a Q&A section to their website. They offer many solutions that can be customized through their thorough design and modification tools. For teams with internal development teams and a strong focus on specific interactions and appearance, it might be cheaper to go with a competitor with just and API integration depending on your needs
Christopher Payne | TrustRadius Reviewer

PowerReviews

Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
Anonymous | TrustRadius Reviewer

Pros

Bazaarvoice

  • Bazaarvoice Curations makes it incredibly easy to pull in content from multiple social media platforms for us to review.
  • Once the content is pulled into the Curations dashboard, our marketing team can very easily scroll through all the images and decide which ones we would like to feature on our site.
  • Curations also makes it very easy to tag any of our products in the images. We are able to do this manually, but Bazaarvoice also offers the option of letting their team tag the products they see in our images.
Anonymous | TrustRadius Reviewer

PowerReviews

  • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
  • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
  • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
Anonymous | TrustRadius Reviewer

Cons

Bazaarvoice

  • Bazaarvoice does suffer from some deficits. Filtering for reviews and questions is virtually worthless if you're trying to zero in on a specific product or group of products. The best you can do is filter by product ID, but different retailers will have different IDs for the same product, so even that is not intuitive or effective.
  • Speed of the product is slow on the average day, very slow on a bad day, and slightly better than slow on a good day. Loading more questions/reviews or refreshing a view can be time consuming.
  • Bazaarvoice's reporting is severely lacking. I need to use reports to track my team's responses for quality purposes. I also use this data to gauge productivity. However, report filtering doesn't allow you to filter by response date...only the date on which the review was posted by the customer. Although the spreadsheet you get DOES include the response date, this is inexplicably missing from report filters.
  • Thinking back on speed, reports take a VERY long time to pull, even when your date range is small and recent.
  • If you have multiple users who respond to items, there's also no user differentiation in reports. So unless you have your team members sign/initial their responses, there's no way to tell who wrote what when you look at a response report. This seems like an oversight since every user has their own unique login credentials.
  • Finally, you should consider what your retailer network will REALLY look like. My company has around 15 retailers activated on our network, but more than 90% of our reviews come from just two of those dealers. Responding to questions is free with BV, but reviews require an upgrade to Connections Premium, so it's a good idea to check all your retailers' sites to see how many reviews they house and how active users are before paying for the upgrade.
Joshua P. Kennedy | TrustRadius Reviewer

PowerReviews

  • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
  • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
Jonathan Strupek | TrustRadius Reviewer

Pricing Details

Bazaarvoice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

PowerReviews

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Bazaarvoice

Bazaarvoice 9.0
Based on 4 answers
We are happy with the product and really just need to optimise our deployment of it on an ongoing basis. There is a lot of functionality prebuilt within Bazaarvoice which we want to have on our site, and to recreate this in our platform would take significant effort which is not practical for us.
Emma Thomas | TrustRadius Reviewer

PowerReviews

No score
No answers yet
No answers on this topic

Usability

Bazaarvoice

Bazaarvoice 9.0
Based on 1 answer
I'm sure all processes and program can improve, however Bazaarvoice has reached a very easy usability level and hope this continues as the product improves over time.
Anonymous | TrustRadius Reviewer

PowerReviews

No score
No answers yet
No answers on this topic

Support Rating

Bazaarvoice

Bazaarvoice 8.9
Based on 14 answers
The Bazaarvoice team is always available via call, email, or any other platform to provide help, guidance, or to push or ask for the task we set earlier. They are talkative and easy to share information and discuss issues if there are any. Thay may have more out of box solutions for easy implementation, but as a whole, and regarding support I am satisfied.
Anonymous | TrustRadius Reviewer

PowerReviews

PowerReviews 9.0
Based on 4 answers
The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bazaarvoice

Bazaarvoice 9.0
Based on 3 answers
Save time and energy by utilizing their implementation team!
Anonymous | TrustRadius Reviewer

PowerReviews

No score
No answers yet
No answers on this topic

Alternatives Considered

Bazaarvoice

It's the most trusted provider and has the highest standards. It also has a user-friendly platform with all the functionalities we need. The other platforms lacked basic functionality, included reporting, filtering, saving views, and general maintenance. We found many issues with moderation and platform performance in our previous providers and decided that we needed to switch.
Ephraim Mandel | TrustRadius Reviewer

PowerReviews

We've stayed with PowerReviews over the years partially due to development priorities, but they offer a very good value for the product. Trustpilot has a good platform as well, but we haven't had a strong enough reason to change
Anonymous | TrustRadius Reviewer

Return on Investment

Bazaarvoice

  • Our conversion rate saw a 127% lift with reviews.
  • Our Average Order Value saw a 7.6% lift with reviews.
  • Our revenue per visitor saw 144.3% life with reviews.
  • Reviews and Q&As allow us to embed SEO-rich content which helps us rank better on search engines.
  • We can send Bazaarvoice Reviews to Google to be included in our Product Listing Ads. Having the review stars under our PLAs increases our CTR.
Melissa Best | TrustRadius Reviewer

PowerReviews

  • As a branded retail website, customers rely on our site for product information and content. Reviews provide an excellent resource for web content. Studies have shown products with reviews sell at least 50% better than products without reviews.
  • Since adding PowerReviews to our website, we have seen steady increases in website business, customer visits, and conversion rates.
  • Customer questions asked via the PowerReviews portal result in sales 50% of the time, and provide a very good product-based FAQ for your site.
Timothy Lakin | TrustRadius Reviewer

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