Beyond Key Implementation Services vs. NRTC Managed Services vs. OneSource Virtual

I will highly recommend this program to other businesses. Beyond Intranet Microsoft Dynamics CRM For Nonprofits Implementation Services is well suited for training for reverts, and new hires. I think it can improvise on the interface to make it more user friendly. It really would help productivity on the field with technicians if they can use it on hand held devices

Incentivized

NRTC Managed Services has been a valid and certified partner for our business since onboarding its Password Solutions product. The product is well suited for providing a compliant and efficient password protection and memorization tool. We are able to integrate it throughout our company across all employees so passwords can be creative, secure and stored safely

Incentivized

OSV uses tickets/cases for communication, which makes it easy to open and monitor the status of transactions. They are great at net pay processing and filing taxes. If things are not moving along, you can reach out to your Tax Specialist or Customer Success Manager, and they can help escalate concerns. It sounds like they are rearranging their tax filing department so they can facilitate quicker resolutions, so I hope that benefits their customers. They are also interested in reaching out and making things right for the customer. Their Knowledge Center online could use a re-vamp. The search function is not useful at all, and I have a difficult time finding forms such as ACH Reversal form, or the Stop Payment form.

Incentivized

• training
• customer service
• team work

Incentivized

• Client and customer support
• Password protection
• End-to-end encrypted systems

Incentivized

• [OneSource Virtual] offers an array of on-demand webinars
• At the end of each quarter, [OneSource Virtual]'s tax and payroll team initiate a meeting with me to discuss the quarter's activities and hear any concerns I may have
• I meet with my [OneSource Virtual] Success Manager once a year to touch base and discuss improvements to our services

Incentivized

• User interface
• ease of access
• assisibilty

Incentivized

• User interface
• Cost of product
• Ability to customize solutions

Incentivized

• We receive far too many emails from our cases. They send three just to start with.
• Better knowledge of the tax deferrals due to Covid19.
• A better reminder of when your contract will end. They spring it on you at the very last second and then you cannot look outside of OneSource Virtual because you need coverage.

Incentivized

We just renewed our contract and increased the number of hours.

Incentivized

Have had no issues with getting what we need from this service

Incentivized

Most of the time, we receive a response to a new ticket within a few hours. Occasionally, a ticket with the payroll tax team would fall through the cracks and take several days before it was acknowledged. This issue has gotten better since we had a meeting and discussed the expectations.

Incentivized

I would say the benefit we had was that we engaged OSV as our Workday implementation partner, therefore, the rest was seamless.

Incentivized

It has a better use interface for new hires. In contact was a bit different when it comes to learning the program and using the program on a daily basis. I learned that Beyond Intranet Microsoft Dynamics CRM For Nonprofits Implementation Services made the process a lot easier for my daily activity's.

Incentivized

NRTC Managed Services stacks up very nicely against the competition. While our firm was under a tight timeline to integrate a new system, and we had several specific non-negotiable aspects we wanted the system to contain, we looked at many different tools. NRTC Managed Services provided the best opportunity to work with a Partner that could implement a solution quickly, integrate within our current operating environment, and provide top-tier customer support

Incentivized

The level of support and flexibility of OneSource Virtual is far superior to my experience with ADP. They are readily available to assist with troubleshooting as well as day-to-day needs. ADP was difficult to get in touch with and had a box product that required our business to conform to instead of being able to flex to meet business needs. OneSource Virtual has a deeper platform than Paychex, however, the level of customer support is equal.

Incentivized

• Leveraging OneSource Virtual's garnishment processing services reduced overheard and allowed me to repurpose a position I had in my department just for processing garnishments.
• Not having to push tax files to the vendor is a huge time savings as well-we would spend all day producing files to push over to our previous vendor.
• Ease of processing our Canadian payroll-we are done with payroll in 1 hour.

Incentivized