Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.2 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
ecomdash
Score 8.6 out of 10
N/A
ecomdash is a cloud-based inventory management solution that aims help online retailers save time and money, improve profit margins and optimize inventory control. This solution includes several web-based tools that are designed to make managing an e-commerce business simple and efficient.N/A
Pricing
BigCommerceecomdash
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
No answers on this topic
Offerings
Pricing Offerings
BigCommerceecomdash
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup fee$50
Additional Details*if paid annuallyEcomdash starts at $50/Month.
More Pricing Information
Features
BigCommerceecomdash
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.0
420 Ratings
11% below category average
ecomdash
-
Ratings
Product catalog & listings7.5416 Ratings00 Ratings
Product management6.5413 Ratings00 Ratings
Bulk product upload7.2313 Ratings00 Ratings
Branding6.7364 Ratings00 Ratings
Mobile storefront6.6404 Ratings00 Ratings
Product variations7.4390 Ratings00 Ratings
Website integration7.4344 Ratings00 Ratings
Visual customization6.9406 Ratings00 Ratings
CMS7.3298 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.3
406 Ratings
5% below category average
ecomdash
-
Ratings
Abandoned cart recovery7.5364 Ratings00 Ratings
Checkout user experience7.1401 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.4
402 Ratings
12% below category average
ecomdash
-
Ratings
eCommerce security7.4402 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.0
407 Ratings
8% below category average
ecomdash
-
Ratings
Promotions & discounts7.1383 Ratings00 Ratings
Personalized recommendations6.7319 Ratings00 Ratings
SEO7.3378 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.1
412 Ratings
11% below category average
ecomdash
-
Ratings
Multi-site management7.7187 Ratings00 Ratings
Order processing6.7391 Ratings00 Ratings
Inventory management7.1347 Ratings00 Ratings
Shipping6.8352 Ratings00 Ratings
Custom functionality6.9347 Ratings00 Ratings
Best Alternatives
BigCommerceecomdash
Small Businesses
Shopify Plus
Shopify Plus
Score 9.1 out of 10
Webgility
Webgility
Score 9.8 out of 10
Medium-sized Companies
Shopify Plus
Shopify Plus
Score 9.1 out of 10
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
SAP S/4HANA Cloud
SAP S/4HANA Cloud
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceecomdash
Likelihood to Recommend
6.8
(439 ratings)
8.6
(3 ratings)
Likelihood to Renew
9.1
(53 ratings)
-
(0 ratings)
Usability
9.0
(26 ratings)
-
(0 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(25 ratings)
10.0
(1 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
-
(0 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.4
(345 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceecomdash
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review
Ecomdash
It would be well suited for a business that is just starting out with inventory management and sells on multiple channels. They are a growing company that is constantly changing and making improvements. I don't think there is another competitor out there that can offer the same features at their price point. It may not be well suit for large organizations.
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Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Ecomdash
  • Multi-channel inventory sync: automatic depletion and restoration of inventory with sales and refunds, syncing back to all your channels.
  • Sales order and purchase order management: keep track of things you buy and sell while simultaneously keeping your inventory accurate.
  • Custom upload and export formats: you can make ecomdash work with almost any platform by creating your own formats to upload or export your data.
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
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Ecomdash
  • User interface. The whole thing feels clunky.
  • Knowledge-base. Their searchable knowledge base isn't really all that helpful. It feels like it was written as an afterthought.
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review
Ecomdash
No answers on this topic
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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Ecomdash
No answers on this topic
Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
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Ecomdash
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
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Ecomdash
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Ecomdash
eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.
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Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Ecomdash
No answers on this topic
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Ecomdash
No answers on this topic
Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
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Ecomdash
I have not had first hand experience with inventory management software like ecomdash.
Read full review
Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
Read full review
Ecomdash
No answers on this topic
Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
Ecomdash
  • Allowed us to keep inventory in sync across multiple platforms preventing overselling.
  • Allowed us to sync inventory from multiple warehouses.
Read full review
ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

ecomdash Screenshots

Screenshot of Manage sales orders from multiple channels within the ecomdash platform.Screenshot of List your products to multiple storefronts and marketplaces with our listing management software.Screenshot of Dashboard offers a birds-eye view of your business's health.