What users are saying about
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Top Rated
636 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100
9 Ratings
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Score 6.8 out of 100

Feature Set Ratings

  • Kibo eCommerce ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing
  • BigCommerce and Kibo eCommerce are tied in 1 feature set: eCommerce Business Management

Online Storefront

7.8

BigCommerce

78%
8.2

Kibo eCommerce

82%
Kibo eCommerce ranks higher in 6/9 features

Product catalog & listings

8.2
82%
400 Ratings
8.1
81%
6 Ratings

Product management

8.5
85%
397 Ratings
8.1
81%
6 Ratings

Bulk product upload

7.8
78%
300 Ratings
7.5
75%
5 Ratings

Branding

8.1
81%
349 Ratings
8.1
81%
6 Ratings

Mobile storefront

7.6
76%
388 Ratings
8.3
83%
6 Ratings

Product variations

7.9
79%
375 Ratings
8.5
85%
5 Ratings

Website integration

7.7
77%
330 Ratings
7.9
79%
4 Ratings

Visual customization

7.4
74%
391 Ratings
8.2
82%
6 Ratings

CMS

7.0
70%
287 Ratings
8.6
86%
4 Ratings

Online Shopping Cart

7.9

BigCommerce

79%
9.0

Kibo eCommerce

90%
BigCommerce ranks higher in 1/2 features

Abandoned cart recovery

7.9
79%
349 Ratings
N/A
0 Ratings

Checkout user experience

7.9
79%
385 Ratings
9.0
90%
2 Ratings

Online Payment System

8.3

BigCommerce

83%
8.4

Kibo eCommerce

84%
Kibo eCommerce ranks higher in 1/1 features

eCommerce security

8.3
83%
386 Ratings
8.4
84%
6 Ratings

eCommerce Marketing

7.4

BigCommerce

74%
7.7

Kibo eCommerce

77%
BigCommerce ranks higher in 2/3 features

Promotions & discounts

7.8
78%
368 Ratings
8.3
83%
6 Ratings

Personalized recommendations

6.9
69%
305 Ratings
N/A
0 Ratings

SEO

7.5
75%
363 Ratings
7.0
70%
2 Ratings

eCommerce Business Management

7.6

BigCommerce

76%
7.6

Kibo eCommerce

76%
Kibo eCommerce ranks higher in 4/5 features

Multi-site management

7.9
79%
176 Ratings
8.1
81%
6 Ratings

Order processing

8.0
80%
376 Ratings
9.0
90%
2 Ratings

Inventory management

7.8
78%
333 Ratings
9.0
90%
1 Rating

Shipping

7.3
73%
336 Ratings
9.0
90%
1 Rating

Custom functionality

7.0
70%
333 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • BigCommerce is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Implementation Rating

Likelihood to Recommend

8.1

BigCommerce

81%
423 Ratings
7.9

Kibo eCommerce

79%
6 Ratings

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings

Kibo eCommerce

N/A
0 Ratings

Usability

6.9

BigCommerce

69%
24 Ratings

Kibo eCommerce

N/A
0 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings

Kibo eCommerce

N/A
0 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Kibo eCommerce

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings

Kibo eCommerce

N/A
0 Ratings

Implementation Rating

8.5

BigCommerce

85%
24 Ratings
1.0

Kibo eCommerce

10%
2 Ratings

Configurability

6.9

BigCommerce

69%
2 Ratings

Kibo eCommerce

N/A
0 Ratings

Ease of integration

9.1

BigCommerce

91%
3 Ratings

Kibo eCommerce

N/A
0 Ratings

Product Scalability

7.3

BigCommerce

73%
329 Ratings

Kibo eCommerce

N/A
0 Ratings

Vendor post-sale

9.1

BigCommerce

91%
2 Ratings

Kibo eCommerce

N/A
0 Ratings

Vendor pre-sale

9.1

BigCommerce

91%
2 Ratings

Kibo eCommerce

N/A
0 Ratings

Likelihood to Recommend

BigCommerce

When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
Read full review

Kibo Software, Inc.

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review

Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
Read full review

Kibo Software, Inc.

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review

Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
Read full review

Kibo Software, Inc.

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review

Pricing Details

BigCommerce

Starting Price

$29.95 per month

Editions & Modules

BigCommerce editions and modules pricing
EditionModules
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*if paid annually

Pricing Info

Kibo eCommerce

Starting Price

Editions & Modules

Kibo eCommerce editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Read full review

    Kibo Software, Inc.

    One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
    Read full review

    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Read full review

    Kibo Software, Inc.

    At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
    Read full review

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
    Read full review

    Kibo Software, Inc.

    We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
    Read full review

    Kibo Software, Inc.

    No answers on this topic

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Kibo Software, Inc.

    • Kibo has always delivered rapid & exceptional support to our organization
    • Kibo has been cost-competitive when considering other vendors
    • The platform continues to add value without requiring substantial additional investments
    Read full review

    Screenshots

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