What users are saying about
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Top Rated
602 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Mirakl Marketplace Platform

If you have a successful webstore with high traffic it could make sense to think about in expanding the business to other vendors by creating a marketplace (just like amazon). You'll charge a commission on the products sold in your website by other vendors, and that way you'll have a wide range of products to offer to your users. To do this, Mirakl is the software to use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
Mirakl Marketplace Platform
8.4
Product catalog & listings
BigCommerce
8.2
Mirakl Marketplace Platform
8.0
Product management
BigCommerce
8.5
Mirakl Marketplace Platform
8.0
Bulk product upload
BigCommerce
8.2
Mirakl Marketplace Platform
10.0
Branding
BigCommerce
7.9
Mirakl Marketplace Platform
6.0
Mobile storefront
BigCommerce
8.7
Mirakl Marketplace Platform
Product variations
BigCommerce
8.3
Mirakl Marketplace Platform
9.5
Website integration
BigCommerce
8.7
Mirakl Marketplace Platform
10.0
Visual customization
BigCommerce
8.2
Mirakl Marketplace Platform
7.0
CMS
BigCommerce
7.5
Mirakl Marketplace Platform

Online Shopping Cart

BigCommerce
8.6
Mirakl Marketplace Platform
Abandoned cart recovery
BigCommerce
8.5
Mirakl Marketplace Platform
Checkout user experience
BigCommerce
8.7
Mirakl Marketplace Platform

Online Payment System

BigCommerce
8.9
Mirakl Marketplace Platform
8.0
eCommerce security
BigCommerce
8.9
Mirakl Marketplace Platform
8.0

eCommerce Marketing

BigCommerce
7.9
Mirakl Marketplace Platform
6.0
Promotions & discounts
BigCommerce
8.4
Mirakl Marketplace Platform
4.0
Personalized recommendations
BigCommerce
7.9
Mirakl Marketplace Platform
8.0
SEO
BigCommerce
7.5
Mirakl Marketplace Platform
6.0

eCommerce Business Management

BigCommerce
8.1
Mirakl Marketplace Platform
7.4
Multi-site management
BigCommerce
7.8
Mirakl Marketplace Platform
7.0
Order processing
BigCommerce
9.0
Mirakl Marketplace Platform
8.0
Inventory management
BigCommerce
8.4
Mirakl Marketplace Platform
7.0
Shipping
BigCommerce
7.9
Mirakl Marketplace Platform
8.0
Custom functionality
BigCommerce
7.7
Mirakl Marketplace Platform
7.0

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Good API integration, easy to integrate
  • Almost complete seller platform providing all the basic features of a Marketplace and a few advanced ones
  • Good level of support of the team
  • Good level of product upgrades
Leonardo Costa | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Their management to start with (not kidding!)
  • Cost of Mirakl can be dramatic
Taner Bayram | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.5
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Mirakl Marketplace Platform

In 2013, when we evaluated Mirakl, we didn't find any other solution that was ready to go to market which could be compared.
Leonardo Costa | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Mirakl Marketplace Platform

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Mirakl Marketplace Platform

  • Increased turnover.
  • Reduced organic product sales.
  • Decreased Sales Margin.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Mirakl Marketplace Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mirakl Marketplace Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
Mirakl Marketplace Platform
7.5

Likelihood to Renew

BigCommerce
9.9
Mirakl Marketplace Platform

Usability

BigCommerce
9.5
Mirakl Marketplace Platform

Reliability and Availability

BigCommerce
9.1
Mirakl Marketplace Platform

Performance

BigCommerce
9.1
Mirakl Marketplace Platform

Support Rating

BigCommerce
8.9
Mirakl Marketplace Platform

Online Training

BigCommerce
9.1
Mirakl Marketplace Platform

Implementation Rating

BigCommerce
8.5
Mirakl Marketplace Platform

Scalability

BigCommerce
8.0
Mirakl Marketplace Platform

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