What users are saying about
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Top Rated
636 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100
3 Ratings
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Score 7.1 out of 100

Feature Set Ratings

  • BigCommerce ranks higher in 3 feature sets: Online Payment System, eCommerce Marketing, eCommerce Business Management
  • Mirakl Marketplace Platform ranks higher in 1 feature set: Online Storefront

Online Storefront

7.8

BigCommerce

78%
8.4

Mirakl Marketplace Platform

84%
BigCommerce ranks higher in 6/9 features

Product catalog & listings

8.2
82%
400 Ratings
8.0
80%
2 Ratings

Product management

8.5
85%
397 Ratings
8.0
80%
2 Ratings

Bulk product upload

7.8
78%
300 Ratings
10.0
100%
3 Ratings

Branding

8.1
81%
349 Ratings
6.0
60%
1 Rating

Mobile storefront

7.6
76%
388 Ratings
N/A
0 Ratings

Product variations

7.9
79%
375 Ratings
9.9
99%
3 Ratings

Website integration

7.7
77%
330 Ratings
10.0
100%
2 Ratings

Visual customization

7.4
74%
391 Ratings
7.0
70%
1 Rating

CMS

7.0
70%
287 Ratings
N/A
0 Ratings

Online Shopping Cart

7.9

BigCommerce

79%

Mirakl Marketplace Platform

Feature Set Not Supported
N/A
BigCommerce ranks higher in 2/2 features

Abandoned cart recovery

7.9
79%
349 Ratings
N/A
0 Ratings

Checkout user experience

7.9
79%
385 Ratings
N/A
0 Ratings

Online Payment System

8.3

BigCommerce

83%
8.0

Mirakl Marketplace Platform

80%
BigCommerce ranks higher in 1/1 features

eCommerce security

8.3
83%
386 Ratings
8.0
80%
1 Rating

eCommerce Marketing

7.4

BigCommerce

74%
6.0

Mirakl Marketplace Platform

60%
BigCommerce ranks higher in 2/3 features

Promotions & discounts

7.8
78%
368 Ratings
4.0
40%
2 Ratings

Personalized recommendations

6.9
69%
305 Ratings
8.0
80%
1 Rating

SEO

7.5
75%
363 Ratings
6.0
60%
1 Rating

eCommerce Business Management

7.6

BigCommerce

76%
7.4

Mirakl Marketplace Platform

74%
BigCommerce ranks higher in 4/5 features

Multi-site management

7.9
79%
176 Ratings
7.0
70%
1 Rating

Order processing

8.1
81%
376 Ratings
8.0
80%
2 Ratings

Inventory management

7.8
78%
333 Ratings
7.0
70%
2 Ratings

Shipping

7.3
73%
336 Ratings
8.0
80%
2 Ratings

Custom functionality

7.0
70%
333 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • BigCommerce is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.1

BigCommerce

81%
423 Ratings
7.1

Mirakl Marketplace Platform

71%
3 Ratings

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Usability

7.0

BigCommerce

70%
24 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Implementation Rating

8.5

BigCommerce

85%
24 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Configurability

6.9

BigCommerce

69%
2 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Ease of integration

9.1

BigCommerce

91%
3 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Product Scalability

7.3

BigCommerce

73%
329 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Vendor post-sale

9.1

BigCommerce

91%
2 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Vendor pre-sale

9.1

BigCommerce

91%
2 Ratings

Mirakl Marketplace Platform

N/A
0 Ratings

Likelihood to Recommend

BigCommerce

When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
Read full review

Mirakl

If you have a successful webstore with high traffic it could make sense to think about in expanding the business to other vendors by creating a marketplace (just like amazon). You'll charge a commission on the products sold in your website by other vendors, and that way you'll have a wide range of products to offer to your users. To do this, Mirakl is the software to use.
Read full review

Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
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Mirakl

  • Good API integration, easy to integrate
  • Almost complete seller platform providing all the basic features of a Marketplace and a few advanced ones
  • Good level of support of the team
  • Good level of product upgrades
Read full review

Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
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Mirakl

  • Their management to start with (not kidding!)
  • Cost of Mirakl can be dramatic
Read full review

Pricing Details

BigCommerce

Starting Price

$29.95 per month

Editions & Modules

BigCommerce editions and modules pricing
EditionModules
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*if paid annually

Pricing Info

Mirakl Marketplace Platform

Starting Price

Editions & Modules

Mirakl Marketplace Platform editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Mirakl

    No answers on this topic

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Mirakl

    No answers on this topic

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Mirakl

    No answers on this topic

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Mirakl

    No answers on this topic

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Read full review

    Mirakl

    No answers on this topic

    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Mirakl

    No answers on this topic

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Read full review

    Mirakl

    No answers on this topic

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
    Read full review

    Mirakl

    In 2013, when we evaluated Mirakl, we didn't find any other solution that was ready to go to market which could be compared.
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
    Read full review

    Mirakl

    No answers on this topic

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Mirakl

    • Increased turnover.
    • Reduced organic product sales.
    • Decreased Sales Margin.
    Read full review

    Screenshots

    Add comparison