BigCommerce vs Sana Commerce

Likelihood to Recommend

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.

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Michael Johnson

Web Developer

Lindsey StirlingEntertainment, 11-50 employees

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Great if you web store and are looking for a simple and easy tool to manage inventory, orders and creating new listings. It is a great system to scale your business with as well.

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Verified User

Consultant in Sales

Computer Software Company, 1001-5000 employees

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Feature Rating Comparison

BigCommerce

Sana Commerce

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

BigCommerce

Sana Commerce

Abandoned cart recovery

Checkout user experience

BigCommerce

Sana Commerce

eCommerce security

BigCommerce

Sana Commerce

Promotions & discounts

Personalized recommendations

SEO

BigCommerce

Sana Commerce

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Features (less reliance on 3rd party plugins)
Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
Price (almost half the price of Shopify Plus in our case)
Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
Apps/Plugins (they have most all the popular ones)

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Verified User

Manager in Marketing

Plastics Company, 51-200 employees

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No answers on this topic

Cons

Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!

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April Chin

CEO (Chief Executive Officer)

Magical Joy DesignsDesign, 1-10 employees

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No answers on this topic

Likelihood to Renew

BigCommerce 9.9

Based on 50 answers

We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations

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Kari Docekal

Marketing Manager

Big Green TomatoRetail, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

BigCommerce 9.6

Based on 21 answers

As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.

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Scott Walker

Director of Digital Marketing

407 MarketingMarketing and Advertising, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

BigCommerce 9.1

Based on 4 answers

Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.

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Darcy Knapp, MBA

eCommerce Manager, Chief Web Mechanic & SEO Technician

LockingKeyCabinet.comAutomotive, 1-10 employees

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No score

No answers yet

No answers on this topic

Performance

BigCommerce 9.1

Based on 4 answers

All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click

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Darcy Knapp, MBA

eCommerce Manager, Chief Web Mechanic & SEO Technician

LockingKeyCabinet.comAutomotive, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

BigCommerce 8.9

Based on 29 answers

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!

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Sandi Keller

Owner

OffHand GearSporting Goods, 1-10 employees

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No score

No answers yet

No answers on this topic

Online Training

BigCommerce 9.1

Based on 2 answers

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

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Vinny Hebert

Owner/Web Developer

Web Help U.S., LLCInternet, 1-10 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

BigCommerce 8.5

Based on 14 answers

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.

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Francis Vassallo

Creative Marketing Manager

5874Design, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store

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Verified User

Manager in Marketing

Luxury Goods & Jewelry Company, 51-200 employees

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Ease of use, simple intuitive design and integrations, and helps provide an excellent online experience for your customers.

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Verified User

Consultant in Sales

Computer Software Company, 1001-5000 employees

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Scalability

BigCommerce 8.0

Based on 301 answers

BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.

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Verified User

Partner in Marketing

Horticulture Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Better site management has increased order volume.
Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.

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Peggy Steffens

Consumer Relations Manager

Scott's Liquid Gold Inc., Neoteric CosmeticsCosmetics, 51-200 employees

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No answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

BigCommerce Editions & Modules

Edition

Standard	29.95¹
Plus	79.95²
Enterprise	Custom³
Pro	299.95⁴

per month
per month*
per month
per month*

Additional Pricing Details

*if paid annually

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Sana Commerce Editions & Modules

—

Additional Pricing Details

At Sana, we have a simple pricing model, which is made up of two parts. It includes: •A one-time setup fee •A monthly subscription fee, including hosting and services We also offer add-ons to supplement customers’ web stores, an enterprise license, or the possibility to add additional web stores (subject to pricing adjustments as needed).

Rating Summary

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

BigCommerce

Sana Commerce

Likelihood to Recommend

BigCommerce

Sana Commerce

Feature Rating Comparison

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Abandoned cart recovery

Checkout user experience

eCommerce security

Promotions & discounts

Personalized recommendations

SEO

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

BigCommerce

Sana Commerce

Cons

BigCommerce

Sana Commerce

Likelihood to Renew

BigCommerce

Sana Commerce

Usability

BigCommerce

Sana Commerce

Reliability and Availability

BigCommerce

Sana Commerce

Performance

BigCommerce

Sana Commerce

Support Rating

BigCommerce

Sana Commerce

Online Training

BigCommerce

Sana Commerce

Implementation Rating

BigCommerce

Sana Commerce

Alternatives Considered

BigCommerce

Sana Commerce

Scalability

BigCommerce

Sana Commerce

Return on Investment

BigCommerce

Sana Commerce

Screenshots

BigCommerce

Sana Commerce

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

BigCommerce Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Sana Commerce Editions & Modules

Additional Pricing Details

Rating Summary