BigCommerce vs. Sana Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.5 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Sana Commerce Cloud
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
Sana Commerce is an eCommerce platform that provides an integrated shopping cart software for both Microsoft Dynamics and SAP.N/A
Pricing
BigCommerceSana Commerce Cloud
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
Essential
Request pricing
per year per installation
Pro
Request pricing
per year per installation
Advanced
Request pricing
per year per installation
Essential
Request pricing
per year per installation
Pro
Request pricing
per year per installation
Advanced
Request pricing
per year per installation
Offerings
Pricing Offerings
BigCommerceSana Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeRequired
Additional Details*if paid annuallySana's pricing model is made up of two parts. It includes: •A one-time setup fee •A monthly subscription fee, including hosting and services Sana also offers add-ons to supplement customers’ web stores, an enterprise license, or the possibility to add additional web stores (subject to pricing adjustments as needed).
More Pricing Information
Community Pulse
BigCommerceSana Commerce Cloud
Considered Both Products
BigCommerce
Chose BigCommerce
Every criterion we evaluated against BigCommerce either won outright or held its own. What got us over the line was the incredible personal support at every step of the way from onboarding and implementation through to BAU. I had a support ticket this morning which I resolved …
Sana Commerce Cloud

No answer on this topic

Top Pros
Top Cons
Features
BigCommerceSana Commerce Cloud
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.3
417 Ratings
5% below category average
Sana Commerce Cloud
7.4
1 Ratings
4% below category average
Product catalog & listings7.8413 Ratings7.01 Ratings
Product management6.8410 Ratings8.01 Ratings
Bulk product upload7.4310 Ratings7.01 Ratings
Branding7.0361 Ratings8.01 Ratings
Mobile storefront7.3401 Ratings8.01 Ratings
Product variations7.3387 Ratings00 Ratings
Website integration7.6341 Ratings6.01 Ratings
Visual customization7.4403 Ratings7.01 Ratings
CMS7.0296 Ratings8.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.4
403 Ratings
2% below category average
Sana Commerce Cloud
7.0
1 Ratings
8% below category average
Abandoned cart recovery7.5361 Ratings00 Ratings
Checkout user experience7.4398 Ratings7.01 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.7
399 Ratings
8% below category average
Sana Commerce Cloud
8.0
1 Ratings
4% below category average
eCommerce security7.7399 Ratings8.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.1
404 Ratings
5% below category average
Sana Commerce Cloud
7.7
1 Ratings
3% above category average
Promotions & discounts7.2380 Ratings8.01 Ratings
Personalized recommendations6.8316 Ratings7.01 Ratings
SEO7.3375 Ratings8.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.2
409 Ratings
8% below category average
Sana Commerce Cloud
8.5
1 Ratings
8% above category average
Multi-site management7.5185 Ratings00 Ratings
Order processing7.1388 Ratings8.01 Ratings
Inventory management7.1344 Ratings9.01 Ratings
Shipping6.9349 Ratings8.01 Ratings
Custom functionality7.4344 Ratings9.01 Ratings
Best Alternatives
BigCommerceSana Commerce Cloud
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceSana Commerce Cloud
Likelihood to Recommend
7.2
(436 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(53 ratings)
-
(0 ratings)
Usability
8.9
(26 ratings)
-
(0 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(25 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
-
(0 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.7
(342 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceSana Commerce Cloud
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review
Sana Commerce
Its suited more for B2B-focused or mid-size companies that want to have a more robust platform for their eCommerce and don't want to invest that much (like the case of Magento and other big names). If you want to make constant UX and design enhancements and tests, you'll have a couple of headaches. It's not that bad but; you wont be able to do it all without customizing and spending good money on it.
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Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Sana Commerce
  • Quote Workflow--pretty simple and easy to understand and implement
  • Easy-to-learn admin tools
  • Very flexible/customizable initial configuration
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Read full review
Sana Commerce
  • The service could be much better. It's expensive and hard to monitor because they only check cases twice a week (if you don't have a pre-plan).
  • The language and different time schedules have been an issue for tech problems. They're in Holland and Ukraine and we're in Mexico, and is really hard to find developers who know the platform to hire as an extra resource.
  • You can't import SKUS to populate a landing page programmatically.
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
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Sana Commerce
No answers on this topic
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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Sana Commerce
No answers on this topic
Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
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Sana Commerce
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
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Sana Commerce
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Sana Commerce
No answers on this topic
Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Sana Commerce
No answers on this topic
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Sana Commerce
No answers on this topic
Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
Read full review
Sana Commerce
Sana Commerce is not as robust, flexible (or expensive) as Magento but is better (and more expensive) than Shopify. It is well balanced and you can customize according to your clients' needs. They are constantly upgrading their platform so you can keep your eCommerce up to date, but you must consider an extra cost to adapt it to the latest version.
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Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
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Sana Commerce
No answers on this topic
Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
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Sana Commerce
  • The ROI was 18% more than expected
  • Our traffic has increased by 250%
  • Some of our clients think our site is too complex
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ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

Sana Commerce Cloud Screenshots

Screenshot of The redesigned Sana Admin's fresh new look, to make it more user-friendly.Screenshot of Customers segmentation in Sana Commerce. Customer segmentation is a marketing strategy that involves dividing a target market into subsets of customers that are similar in specific ways, for example, customers from a certain country or those customers who are essential for the business's prosperity.Screenshot of A personalized storefront with products and content tailored to the customer.Screenshot of Related products are used by Sana to add similar or substitute products like accessories or spare parts and build relationships between the related products and the original product. These product relations can be built in ERP and are used for cross- and up-selling, or they can be also used to provide alternatives in case any of these products are out of stock.Screenshot of Sana Commerce Insights (SCI) is a Sana product providing commercial insights, with extensive options and services. It is an add-on to Sana Commerce Cloud that offers a holistic overview of commercial data.Screenshot of Locations provide customers with an alternative delivery location where they can collect their orders. Instead of delivering a package to the customer’s home or business address, the customer can select a location and collect his or her order at a time that is convenient for him or her. The location can be a physical store, a warehouse, a pickup location of delivery service or any other place specified.