What users are saying about
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Top Rated
599 Ratings
3 Ratings

BigCommerce

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Top Rated
599 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Sana Commerce

Great if you web store and are looking for a simple and easy tool to manage inventory, orders and creating new listings. It is a great system to scale your business with as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.3
Sana Commerce
10.0
Product catalog & listings
BigCommerce
8.2
Sana Commerce
10.0
Product management
BigCommerce
8.5
Sana Commerce
10.0
Bulk product upload
BigCommerce
8.2
Sana Commerce
Branding
BigCommerce
8.0
Sana Commerce
10.0
Mobile storefront
BigCommerce
8.7
Sana Commerce
10.0
Product variations
BigCommerce
8.3
Sana Commerce
10.0
Website integration
BigCommerce
8.7
Sana Commerce
10.0
Visual customization
BigCommerce
8.2
Sana Commerce
10.0
CMS
BigCommerce
7.5
Sana Commerce
10.0

Online Shopping Cart

BigCommerce
8.6
Sana Commerce
10.0
Abandoned cart recovery
BigCommerce
8.5
Sana Commerce
10.0
Checkout user experience
BigCommerce
8.7
Sana Commerce
10.0

Online Payment System

BigCommerce
8.9
Sana Commerce
10.0
eCommerce security
BigCommerce
8.9
Sana Commerce
10.0

eCommerce Marketing

BigCommerce
8.0
Sana Commerce
9.7
Promotions & discounts
BigCommerce
8.4
Sana Commerce
10.0
Personalized recommendations
BigCommerce
7.9
Sana Commerce
9.0
SEO
BigCommerce
7.5
Sana Commerce
10.0

eCommerce Business Management

BigCommerce
8.1
Sana Commerce
9.6
Multi-site management
BigCommerce
7.8
Sana Commerce
10.0
Order processing
BigCommerce
9.0
Sana Commerce
10.0
Inventory management
BigCommerce
8.4
Sana Commerce
10.0
Shipping
BigCommerce
7.9
Sana Commerce
10.0
Custom functionality
BigCommerce
7.7
Sana Commerce
8.0

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Sana Commerce

No answers on this topic

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Sana Commerce

No answers on this topic

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Sana Commerce

Ease of use, simple intuitive design and integrations, and helps provide an excellent online experience for your customers.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 301 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Sana Commerce

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Sana Commerce

No answers on this topic

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Sana Commerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sana Commerce Editions & Modules

Additional Pricing Details
At Sana, we have a simple pricing model, which is made up of two parts. It includes: •A one-time setup fee •A monthly subscription fee, including hosting and services We also offer add-ons to supplement customers’ web stores, an enterprise license, or the possibility to add additional web stores (subject to pricing adjustments as needed).

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
Sana Commerce
10.0

Likelihood to Renew

BigCommerce
9.9
Sana Commerce

Usability

BigCommerce
9.6
Sana Commerce

Reliability and Availability

BigCommerce
9.1
Sana Commerce

Performance

BigCommerce
9.1
Sana Commerce

Support Rating

BigCommerce
8.9
Sana Commerce

Online Training

BigCommerce
9.1
Sana Commerce

Implementation Rating

BigCommerce
8.5
Sana Commerce

Scalability

BigCommerce
8.0
Sana Commerce

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