What users are saying about
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Top Rated
636 Ratings
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86 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100

Spryker Cloud Commerce OS

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86 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • BigCommerce ranks higher in 4 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing
  • Spryker Cloud Commerce OS ranks higher in 1 feature set: eCommerce Business Management

Online Storefront

7.8

BigCommerce

78%
7.1

Spryker Cloud Commerce OS

71%
BigCommerce ranks higher in 9/9 features

Product catalog & listings

8.2
82%
400 Ratings
7.6
76%
59 Ratings

Product management

8.5
85%
397 Ratings
6.8
68%
59 Ratings

Bulk product upload

7.8
78%
300 Ratings
7.1
71%
51 Ratings

Branding

8.1
81%
349 Ratings
7.4
74%
52 Ratings

Mobile storefront

7.6
76%
388 Ratings
7.6
76%
50 Ratings

Product variations

7.9
79%
375 Ratings
7.7
77%
62 Ratings

Website integration

7.7
77%
330 Ratings
N/A
0 Ratings

Visual customization

7.4
74%
391 Ratings
7.1
71%
55 Ratings

CMS

7.0
70%
287 Ratings
5.8
58%
57 Ratings

Online Shopping Cart

7.9

BigCommerce

79%
7.8

Spryker Cloud Commerce OS

78%
BigCommerce ranks higher in 2/2 features

Abandoned cart recovery

7.9
79%
349 Ratings
7.8
78%
41 Ratings

Checkout user experience

7.9
79%
385 Ratings
7.7
77%
57 Ratings

Online Payment System

8.3

BigCommerce

83%
7.9

Spryker Cloud Commerce OS

79%
BigCommerce ranks higher in 1/1 features

eCommerce security

8.3
83%
386 Ratings
7.9
79%
54 Ratings

eCommerce Marketing

7.4

BigCommerce

74%
7.0

Spryker Cloud Commerce OS

70%
BigCommerce ranks higher in 3/3 features

Promotions & discounts

7.8
78%
368 Ratings
7.7
77%
56 Ratings

Personalized recommendations

6.9
69%
305 Ratings
6.4
64%
41 Ratings

SEO

7.5
75%
363 Ratings
7.1
71%
50 Ratings

eCommerce Business Management

7.6

BigCommerce

76%
7.8

Spryker Cloud Commerce OS

78%
BigCommerce ranks higher in 3/5 features

Multi-site management

7.9
79%
176 Ratings
7.6
76%
54 Ratings

Order processing

8.0
80%
376 Ratings
8.4
84%
58 Ratings

Inventory management

7.8
78%
333 Ratings
7.5
75%
51 Ratings

Shipping

7.3
73%
336 Ratings
7.2
72%
44 Ratings

Custom functionality

7.0
70%
333 Ratings
8.3
83%
59 Ratings

Attribute Ratings

  • BigCommerce is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Spryker Cloud Commerce OS is rated higher in 1 area: Usability

Likelihood to Recommend

8.1

BigCommerce

81%
423 Ratings
7.8

Spryker Cloud Commerce OS

78%
68 Ratings

Likelihood to Renew

9.9

BigCommerce

99%
50 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Usability

6.9

BigCommerce

69%
24 Ratings
7.3

Spryker Cloud Commerce OS

73%
68 Ratings

Availability

9.1

BigCommerce

91%
6 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Performance

9.1

BigCommerce

91%
6 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Support Rating

9.0

BigCommerce

90%
47 Ratings
7.5

Spryker Cloud Commerce OS

75%
68 Ratings

Online Training

9.1

BigCommerce

91%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Implementation Rating

8.5

BigCommerce

85%
24 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Configurability

6.9

BigCommerce

69%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Ease of integration

9.1

BigCommerce

91%
3 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Product Scalability

7.3

BigCommerce

73%
329 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Vendor post-sale

9.1

BigCommerce

91%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Vendor pre-sale

9.1

BigCommerce

91%
2 Ratings

Spryker Cloud Commerce OS

N/A
0 Ratings

Likelihood to Recommend

BigCommerce

When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
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Spryker Systems, GmbH

Spryker is very well suited (B2C and/or B2B) for big companies with complex and individual business models or also if your company needs a certain level of customization. Very good fit, if you need a scalable system. It is rather not the perfect fit for small companies or companies with very basic E-Commerce needs.
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Pros

BigCommerce

  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
Read full review

Spryker Systems, GmbH

  • Data Importers - Spryker is able to cope with large chunks of data ingest e.g. from PIM or ERP. Its integrated Middleware of handling this data.
  • Scaling - Modern architecture makes it possible to scale flexible.
  • Internationalization - Role our your shop with different assortments, pricing and products with out of the box features.
  • Pricing - Spryker supports custom pricing out of the box (volume prices, gross/net prices, customer specific pricing).
  • Order Management.
Read full review

Cons

BigCommerce

  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
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Spryker Systems, GmbH

  • Content - content administration is not a strong part of Spryker, although it improved over the years. I still see room for improvement in the world of bigger CMS systems being able to also do "commerce".
  • Backoffice-usability - for non-technical users the first few days, weeks and month[s] can be full of surprises. An extended documentation, or more intuitive handling on the backoffice could serve every party on Spryker.
  • Off-the-shelf internationalization - Spryker right now comes with an initial data set in English and German, which is for a German based company already a pretty stable starting point. Extension on the base data for Europe-wide used countries would be very helpful - French, Italian, Polish, Russian, etc.
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Pricing Details

BigCommerce

Starting Price

$29.95 per month

Editions & Modules

BigCommerce editions and modules pricing
EditionModules
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*if paid annually

Pricing Info

Spryker Cloud Commerce OS

Starting Price

Editions & Modules

Spryker Cloud Commerce OS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Pricing Info

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Spryker Systems, GmbH

    No answers on this topic

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Spryker Systems, GmbH

    Spryker's usability depends a lot on custom development. Therefore, I would like not to consider usability as something that comes with Spryker Cloud Commerce OS. Spryker Cloud Commerce OS; however, brings all the tools needed to design a solution with great usability.
    Read full review

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Spryker Systems, GmbH

    No answers on this topic

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Spryker Systems, GmbH

    No answers on this topic

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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    Spryker Systems, GmbH

    Support suffered from Spryker Cloud Commerce OS's rapid growth. Contacts, department heads, and support systems changed frequently. Support processes as well as documentation are rather poor. One notices that they are putting more effort into the customers recently, but in the course of growth, there is still a lack of focus here. As a customer, I would like to see growth at a slower pace and a phase of stabilization.
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    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Spryker Systems, GmbH

    No answers on this topic

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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    Spryker Systems, GmbH

    No answers on this topic

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
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    Spryker Systems, GmbH

    If you compare Spryker with commerce solutions on the market, you will notice that the focus is not on the front end. Spryker assumes that the store is only one of many possible channels through which customers order today and in the future. To understand the differences, one must therefore take a look at Spryker's architecture. This is divided into the Spryker [Cloud] Commerce OS (the backend with all process-related components), the front-end modules for B2C and B2B, as well as the integration modules (middleware) and interfaces (Glue API).
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
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    Spryker Systems, GmbH

    No answers on this topic

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Spryker Systems, GmbH

    • Extending the reach and visibility of the brand through content and commerce.
    • Increased customer satisfaction through better accessibility (self-service) and easy access to important product information (CAD data, technical documentation, etc.).
    • Rapid deployment thanks to packaged business capabilities and clear development leads to fast ROI and low TCO.
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