BIGContacts vs. monday CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
monday CRM
Score 8.1 out of 10
N/A
monday CRM provides control over the entire sales funnel and helps users close deals faster by automating manual work and streamlining sales activities from A-Z.
$45
per month 3 seats (minimum)
Pricing
BIGContactsmonday CRM
Editions & Modules
Business Plan
$9.99
per month per user
Basic
$15
per month per seat
Standard
$20
per month per seat
Pro
$33
per month per seat
Enterprise
Contact Sales
Offerings
Pricing Offerings
BIGContactsmonday CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details18% discount for annual pricing. Plans start with 3 seats.
More Pricing Information
Community Pulse
BIGContactsmonday CRM
Features
BIGContactsmonday CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
21% above category average
monday CRM
7.1
75 Ratings
9% below category average
Customer data management / contact management9.87 Ratings7.868 Ratings
Workflow management9.57 Ratings8.173 Ratings
Territory management9.46 Ratings6.741 Ratings
Opportunity management9.47 Ratings7.066 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings6.959 Ratings
Contract management9.67 Ratings6.751 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings6.754 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
24% above category average
monday CRM
-
Ratings
Case management9.86 Ratings00 Ratings
Call center management9.56 Ratings00 Ratings
Help desk management9.86 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
21% above category average
monday CRM
7.2
56 Ratings
7% below category average
Lead management9.76 Ratings7.256 Ratings
Email marketing9.36 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
25% above category average
monday CRM
7.6
71 Ratings
1% below category average
Task management10.06 Ratings8.170 Ratings
Billing and invoicing management9.86 Ratings7.149 Ratings
Reporting9.96 Ratings7.560 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
monday CRM
6.8
69 Ratings
11% below category average
Forecasting9.34 Ratings5.857 Ratings
Pipeline visualization9.64 Ratings7.366 Ratings
Customizable reports9.74 Ratings7.360 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
19% above category average
monday CRM
6.8
68 Ratings
12% below category average
Custom fields10.04 Ratings6.868 Ratings
Custom objects9.44 Ratings6.660 Ratings
Scripting environment9.04 Ratings7.241 Ratings
API for custom integration8.74 Ratings6.542 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
monday CRM
8.0
62 Ratings
4% below category average
Single sign-on capability9.53 Ratings8.355 Ratings
Role-based user permissions10.03 Ratings7.762 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
27% above category average
monday CRM
-
Ratings
Social data10.03 Ratings00 Ratings
Social engagement9.53 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
19% above category average
monday CRM
8.3
40 Ratings
11% above category average
Marketing automation8.53 Ratings8.340 Ratings
Compensation management9.53 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
monday CRM
8.0
64 Ratings
6% above category average
Mobile access9.53 Ratings8.064 Ratings
Best Alternatives
BIGContactsmonday CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsmonday CRM
Likelihood to Recommend
9.6
(10 ratings)
8.6
(85 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(5 ratings)
Usability
9.4
(9 ratings)
8.7
(82 ratings)
Support Rating
9.4
(9 ratings)
7.1
(57 ratings)
Implementation Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
BIGContactsmonday CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
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monday.com
Our Integrated/brand marketing and Lifecycle marketing teams find monday CRM to be particularly useful for project management. Integrated marketing uses monday to build out our yearly promotional calendar, which keeps the entire company informed on all the launch and sale details for the year, across both retail and digital channels. The Lifecycle marketing team uses monday CRM to track individual campaign projects, mainly consisting of email asset creation. There are times when monday is not the preferred CRM platform, such as data and analytics tracking, project performance tracking, or scenarios when immediate feedback is required.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
monday.com
  • It is very easy to use and logical. Teams and departments can collaborate together to work as one team.
  • It is very useful in automating the processes of relevant departments.
  • The field names, types, and data you enter can be customized as per your organization's requirements.
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Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
monday.com
  • It takes a while to get used to the UX if you are used to Hubspot or another CRM
  • We are still testing mass email functionality, it's a little less intuitive vs Hubspot
  • The quote/invoice forms are not pre-built into the CRM the way they are in Hubspot, so you have to manually set those up. Some might see that as a positive thing because it's more flexible with your respective tech stack, but it required more research on our end to make sure we set it up to flow efficiently.
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Likelihood to Renew
ProProfs
No answers on this topic
monday.com
It is the best tool we have found as a small business to be able to track our bookings, tasks and income.
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Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
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monday.com
It's a really easy to use and improve tool, that helps you to quickly master its functions and then helps you to improve the features usage as quickly as you learned the basis. Any doubts you have are easily solved by the contents and tutorials it provides, and if it doesn't solve it, the team is always quick to reply and help you.
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Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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monday.com
When I have requested customer service from monday.com account the person who I spoke with was really helpful but the set up to get a hold of someone in customer service was a little complicated and time-consuming. I had to get a ticket in an email and then wait for a specific person to call me back at a certain time, that's why I gave a six.
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Implementation Rating
ProProfs
No answers on this topic
monday.com
It was very easy to start using. It is also safe to use lots of trial and error whilst setting up.
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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monday.com
Monday is significantly better. Not only is it more aesthetically pleasing it is just better overall. I feel as if Monday has a better system in regard to keeping track of all the files we have. Moreover, I also feel like the fact that it allows me to tag my other coworkers enables me to have better communication in the office.
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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monday.com
  • I feel since we integrated to monday CRM, that the speed of our invoicing rate has increased, due to the easier navigation monday CRM provides.
  • Communication with other peers & departments has become easier to reach out since we all share this platform and able to tag the needed person.
  • We are also able to view and give reports easier to our VP's/ higher up, providing visibility and graphs of our trending sales numbers categorized by each store with different sales type.
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ScreenShots

monday CRM Screenshots

Screenshot of Sales Pipeline - Ensuring leads do not slip through the cracks.Screenshot of Sales Analytics - Used to build dashboards in real time with no development help, to gain insights into where deals stand, expected revenue, team performance, etc.Screenshot of Automations - Automates sales processes including automatic assignment of leads to reps, reminders for upcoming activities,  and notifications when a lead opens an email.Screenshot of Email Capabilities - Automatically logs sent emails, keeps track of interactions, and enables mass emails with personalized email templates.Screenshot of Activities Logging & Tracking - Displays all past and upcoming sales activities in one organized timeline.Screenshot of Post-sales Management - To help users build lasting customer relationships once the deal is done or stay on top of client projects, with collection tracking.