Bigin by Zoho CRM vs. Nimble

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 7.7 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
Nimble
Score 8.5 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$15
per month
Pricing
Bigin by Zoho CRMNimble
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Business
$19.00
Per User Per Month
Offerings
Pricing Offerings
Bigin by Zoho CRMNimble
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Bigin by Zoho CRMNimble
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
7 Ratings
3% above category average
Nimble
8.6
30 Ratings
10% above category average
Customer data management / contact management8.27 Ratings9.329 Ratings
Workflow management7.67 Ratings8.528 Ratings
Opportunity management8.76 Ratings8.228 Ratings
Integration with email client (e.g., Outlook or Gmail)7.67 Ratings9.229 Ratings
Interaction tracking7.97 Ratings9.027 Ratings
Territory management00 Ratings8.724 Ratings
Contract management00 Ratings8.623 Ratings
Quote & order management00 Ratings7.321 Ratings
Channel / partner relationship management00 Ratings8.226 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
6.9
7 Ratings
11% below category average
Nimble
8.8
27 Ratings
13% above category average
Lead management8.17 Ratings8.526 Ratings
Email marketing5.77 Ratings9.026 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
6.7
7 Ratings
13% below category average
Nimble
8.4
29 Ratings
10% above category average
Task management6.77 Ratings8.629 Ratings
Billing and invoicing management00 Ratings8.518 Ratings
Reporting00 Ratings7.925 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
7.0
7 Ratings
8% below category average
Nimble
8.9
27 Ratings
16% above category average
Pipeline visualization7.77 Ratings8.727 Ratings
Customizable reports6.27 Ratings9.023 Ratings
Forecasting00 Ratings8.823 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
7.0
7 Ratings
9% below category average
Nimble
8.7
29 Ratings
13% above category average
Custom fields7.07 Ratings9.029 Ratings
Custom objects00 Ratings8.422 Ratings
Scripting environment00 Ratings8.618 Ratings
API for custom integration00 Ratings8.820 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.4
7 Ratings
0% below category average
Nimble
9.1
26 Ratings
8% above category average
Single sign-on capability8.95 Ratings9.224 Ratings
Role-based user permissions8.07 Ratings9.124 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.5
7 Ratings
13% below category average
Nimble
8.5
29 Ratings
14% above category average
Social data6.37 Ratings8.629 Ratings
Social engagement6.67 Ratings8.529 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
7.6
6 Ratings
4% above category average
Nimble
8.7
25 Ratings
17% above category average
Marketing automation7.66 Ratings8.625 Ratings
Compensation management00 Ratings8.919 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
9.2
7 Ratings
21% above category average
Nimble
8.4
27 Ratings
12% above category average
Mobile access9.27 Ratings8.427 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Nimble
8.3
22 Ratings
9% above category average
Case management00 Ratings8.222 Ratings
Call center management00 Ratings8.420 Ratings
Help desk management00 Ratings8.421 Ratings
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User Ratings
Bigin by Zoho CRMNimble
Likelihood to Recommend
7.8
(7 ratings)
8.7
(33 ratings)
Likelihood to Renew
-
(0 ratings)
8.3
(2 ratings)
Usability
7.5
(7 ratings)
8.6
(19 ratings)
Support Rating
6.3
(7 ratings)
9.6
(20 ratings)
User Testimonials
Bigin by Zoho CRMNimble
Likelihood to Recommend
Zoho Corporation
Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
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Nimble
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
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Pros
Zoho Corporation
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review
Nimble
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
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Cons
Zoho Corporation
  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
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Nimble
  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
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Likelihood to Renew
Zoho Corporation
No answers on this topic
Nimble
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
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Usability
Zoho Corporation
A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Nimble
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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Support Rating
Zoho Corporation
Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
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Nimble
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
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Alternatives Considered
Zoho Corporation
Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
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Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation. The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
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Return on Investment
Zoho Corporation
  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
Read full review
Nimble
  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
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ScreenShots

Bigin by Zoho CRM Screenshots

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