What users are saying about
18 Ratings
67 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 2 feature sets: Sales Force Automation, CRM Reporting & Analytics
  • Veeva CRM ranks higher in 6 feature sets: CRM Project Management, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • Bigin by Zoho CRM and Veeva CRM are tied in 1 feature set: Marketing Automation

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
7.6

Veeva CRM

76%
Veeva CRM ranks higher in 6/9 features

Customer data management / contact management

8.6
86%
6 Ratings
8.0
80%
3 Ratings

Workflow management

7.6
76%
6 Ratings
8.1
81%
3 Ratings

Opportunity management

8.6
86%
5 Ratings
8.0
80%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
7.6
76%
2 Ratings

Interaction tracking

7.9
79%
6 Ratings
8.3
83%
3 Ratings

Territory management

N/A
0 Ratings
7.1
71%
3 Ratings

Contract management

N/A
0 Ratings
7.1
71%
2 Ratings

Quote & order management

N/A
0 Ratings
6.1
61%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.0
80%
2 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
7.1

Veeva CRM

71%
Bigin by Zoho CRM ranks higher in 1/2 features

Lead management

7.7
77%
6 Ratings
7.0
70%
2 Ratings

Email marketing

6.6
66%
6 Ratings
7.1
71%
2 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
7.5

Veeva CRM

75%
Veeva CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.0
80%
2 Ratings

Billing and invoicing management

N/A
0 Ratings
7.6
76%
2 Ratings

Reporting

N/A
0 Ratings
6.9
69%
2 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
6.4

Veeva CRM

64%
Bigin by Zoho CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
6 Ratings
7.7
77%
2 Ratings

Customizable reports

7.4
74%
6 Ratings
5.5
55%
3 Ratings

Forecasting

N/A
0 Ratings
6.1
61%
2 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
7.4

Veeva CRM

74%
Veeva CRM ranks higher in 3/4 features

Custom fields

7.3
73%
6 Ratings
7.2
72%
3 Ratings

Custom objects

N/A
0 Ratings
7.2
72%
3 Ratings

Scripting environment

N/A
0 Ratings
7.3
73%
2 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
3 Ratings

Security

8.4

Bigin by Zoho CRM

84%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
9.0
90%
3 Ratings

Role-based user permissions

8.1
81%
6 Ratings
9.0
90%
3 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
8.5

Veeva CRM

85%
Veeva CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
8.0
80%
1 Rating

Social engagement

6.8
68%
6 Ratings
9.0
90%
1 Rating

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
9.0

Veeva CRM

90%
Veeva CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
9.0
90%
1 Rating

Platform

9.0

Bigin by Zoho CRM

90%
9.2

Veeva CRM

92%
Veeva CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
9.2
92%
3 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
8.0

Veeva CRM

80%
Veeva CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.0
80%
2 Ratings

Call center management

N/A
0 Ratings
8.0
80%
1 Rating

Help desk management

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.1

Veeva CRM

81%
3 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings

Veeva CRM

N/A
0 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings

Veeva CRM

N/A
0 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Veeva Systems

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Veeva Systems

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

Veeva Systems

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Veeva CRM

Starting Price

$0

Editions & Modules

Veeva CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Veeva Systems

    No answers on this topic

    Support Rating

    Zoho Corporation

    Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
    Read full review

    Veeva Systems

    No answers on this topic

    Alternatives Considered

    Zoho Corporation

    Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
    Read full review

    Veeva Systems

    As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Veeva Systems

    • The system has allowed our field staff to be more efficient
    • Target marketing based on the data analytics
    Read full review

    Screenshots

    Add comparison