What users are saying about
14 Ratings
26 Ratings
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Score 8.7 out of 100
14 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Veeva CRM
7.6
Customer data management / contact management
Bigin by Zoho CRM
10.0
Veeva CRM
8.0
Workflow management
Bigin by Zoho CRM
9.0
Veeva CRM
8.1
Opportunity management
Bigin by Zoho CRM
9.5
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Veeva CRM
7.6
Interaction tracking
Bigin by Zoho CRM
9.5
Veeva CRM
8.3
Territory management
Bigin by Zoho CRM
Veeva CRM
7.1
Contract management
Bigin by Zoho CRM
Veeva CRM
7.1
Quote & order management
Bigin by Zoho CRM
Veeva CRM
6.1
Channel / partner relationship management
Bigin by Zoho CRM
Veeva CRM
8.0

Marketing Automation

Bigin by Zoho CRM
9.5
Veeva CRM
7.1
Lead management
Bigin by Zoho CRM
10.0
Veeva CRM
7.0
Email marketing
Bigin by Zoho CRM
9.0
Veeva CRM
7.1

CRM Project Management

Bigin by Zoho CRM
9.5
Veeva CRM
7.5
Task management
Bigin by Zoho CRM
9.5
Veeva CRM
8.0
Billing and invoicing management
Bigin by Zoho CRM
Veeva CRM
7.6
Reporting
Bigin by Zoho CRM
Veeva CRM
6.9

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Veeva CRM
6.4
Pipeline visualization
Bigin by Zoho CRM
9.5
Veeva CRM
7.7
Customizable reports
Bigin by Zoho CRM
10.0
Veeva CRM
5.5
Forecasting
Bigin by Zoho CRM
Veeva CRM
6.1

Customization

Bigin by Zoho CRM
9.0
Veeva CRM
7.4
Custom fields
Bigin by Zoho CRM
9.0
Veeva CRM
7.2
Custom objects
Bigin by Zoho CRM
Veeva CRM
7.2
Scripting environment
Bigin by Zoho CRM
Veeva CRM
7.3
API for custom integration
Bigin by Zoho CRM
Veeva CRM
7.9

Security

Bigin by Zoho CRM
9.8
Veeva CRM
9.0
Single sign-on capability
Bigin by Zoho CRM
9.5
Veeva CRM
9.0
Role-based user permissions
Bigin by Zoho CRM
10.0
Veeva CRM
9.0

Social CRM

Bigin by Zoho CRM
10.0
Veeva CRM
8.5
Social data
Bigin by Zoho CRM
10.0
Veeva CRM
8.0
Social engagement
Bigin by Zoho CRM
10.0
Veeva CRM
9.0

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Veeva CRM
9.0
Marketing automation
Bigin by Zoho CRM
9.0
Veeva CRM
9.0

Platform

Bigin by Zoho CRM
9.5
Veeva CRM
9.2
Mobile access
Bigin by Zoho CRM
9.5
Veeva CRM
9.2

Customer Service & Support

Bigin by Zoho CRM
Veeva CRM
8.0
Case management
Bigin by Zoho CRM
Veeva CRM
8.0
Call center management
Bigin by Zoho CRM
Veeva CRM
8.0
Help desk management
Bigin by Zoho CRM
Veeva CRM
8.0

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Veeva CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Screenshots

Veeva CRM

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.0
Veeva CRM
8.1

Usability

Bigin by Zoho CRM
9.5
Veeva CRM

Support Rating

Bigin by Zoho CRM
9.5
Veeva CRM

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