What users are saying about
47 Ratings
66 Ratings
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Score 8.2 out of 100
47 Ratings
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Score 7 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 3 feature sets: Sales Force Automation, CRM Reporting & Analytics, Platform
  • WORK[etc] ranks higher in 5 feature sets: Marketing Automation, CRM Project Management, Customization, Security, Social CRM

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
7.9

WORKetc

79%
WORK[etc] ranks higher in 6/8 features

Customer data management / contact management

8.6
86%
6 Ratings
8.6
86%
13 Ratings

Workflow management

7.6
76%
6 Ratings
8.3
83%
12 Ratings

Opportunity management

8.6
86%
5 Ratings
7.8
78%
10 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
7.9
79%
13 Ratings

Interaction tracking

8.0
80%
6 Ratings
7.8
78%
2 Ratings

Contract management

N/A
0 Ratings
7.3
73%
1 Rating

Quote & order management

N/A
0 Ratings
8.1
81%
8 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.3
73%
1 Rating

Marketing Automation

7.1

Bigin by Zoho CRM

71%
7.4

WORKetc

74%
WORK[etc] ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
7.7
77%
10 Ratings

Email marketing

6.6
66%
6 Ratings
7.1
71%
9 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.1

WORKetc

81%
WORK[etc] ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.7
87%
13 Ratings

Billing and invoicing management

N/A
0 Ratings
7.8
78%
10 Ratings

Reporting

N/A
0 Ratings
7.9
79%
12 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
7.3

WORKetc

73%
Bigin by Zoho CRM ranks higher in 2/2 features

Pipeline visualization

8.0
80%
6 Ratings
7.5
75%
9 Ratings

Customizable reports

7.4
74%
6 Ratings
7.2
72%
11 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.0

WORKetc

80%
WORK[etc] ranks higher in 3/3 features

Custom fields

7.3
73%
6 Ratings
8.4
84%
13 Ratings

Custom objects

N/A
0 Ratings
8.2
82%
2 Ratings

API for custom integration

N/A
0 Ratings
7.3
73%
10 Ratings

Security

8.4

Bigin by Zoho CRM

84%
8.9

WORKetc

89%
WORK[etc] ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
9.1
91%
1 Rating

Role-based user permissions

8.1
81%
6 Ratings
8.8
88%
11 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
7.3

WORKetc

73%
Bigin by Zoho CRM ranks higher in 1/2 features

Social data

6.6
66%
6 Ratings
7.3
73%
1 Rating

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%

WORKetc

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
N/A
0 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
7.5

WORKetc

75%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
7.5
75%
13 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
8.3

WORKetc

83%
WORK[etc] ranks higher in 3/3 features

Case management

N/A
0 Ratings
9.0
90%
11 Ratings

Call center management

N/A
0 Ratings
7.3
73%
1 Rating

Help desk management

N/A
0 Ratings
8.5
85%
12 Ratings

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend
  • WORK[etc] is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
7.8

WORKetc

78%
40 Ratings

Likelihood to Renew

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
30 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.2

WORKetc

82%
5 Ratings

Availability

Bigin by Zoho CRM

N/A
0 Ratings
9.1

WORKetc

91%
6 Ratings

Performance

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
8 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
8.2

WORKetc

82%
10 Ratings

Online Training

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
9.1

WORKetc

91%
4 Ratings

Configurability

Bigin by Zoho CRM

N/A
0 Ratings
9.1

WORKetc

91%
1 Rating

Ease of integration

Bigin by Zoho CRM

N/A
0 Ratings
4.5

WORKetc

45%
1 Rating

Product Scalability

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
2 Ratings

Vendor post-sale

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
1 Rating

Vendor pre-sale

Bigin by Zoho CRM

N/A
0 Ratings
8.2

WORKetc

82%
1 Rating

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Read full review

Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
Read full review

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

WORKetc

Starting Price

$78 per month

Editions & Modules

WORKetc editions and modules pricing
EditionModules
Starter Edition$781
Team$1952
Foundations$3953

Footnotes

  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Zoho Corporation

No answers on this topic

WORKetc

We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Read full review

Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
Read full review

WORKetc

My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
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Reliability and Availability

Zoho Corporation

No answers on this topic

WORKetc

It never let me down. The support team never let me down.
Read full review

Performance

Zoho Corporation

No answers on this topic

WORKetc

WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
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Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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WORKetc

WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
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Online Training

Zoho Corporation

No answers on this topic

WORKetc

They know their stuff. They listen to your use cases. They get back to you.
Read full review

Implementation Rating

Zoho Corporation

No answers on this topic

WORKetc

The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
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Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
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WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
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Scalability

Zoho Corporation

No answers on this topic

WORKetc

Everything is related. You can scale up your team rapidly.
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Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
Read full review

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
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