What users are saying about
47 Ratings
26 Ratings
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Score 8.8 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
WORKetc
7.9
Customer data management / contact management
Bigin by Zoho CRM
10.0
WORKetc
8.6
Workflow management
Bigin by Zoho CRM
9.0
WORKetc
8.3
Opportunity management
Bigin by Zoho CRM
9.5
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
WORKetc
7.9
Interaction tracking
Bigin by Zoho CRM
9.5
WORKetc
7.8
Contract management
Bigin by Zoho CRM
WORKetc
7.3
Quote & order management
Bigin by Zoho CRM
WORKetc
8.1
Channel / partner relationship management
Bigin by Zoho CRM
WORKetc
7.3

Marketing Automation

Bigin by Zoho CRM
9.5
WORKetc
7.4
Lead management
Bigin by Zoho CRM
10.0
WORKetc
7.7
Email marketing
Bigin by Zoho CRM
9.0
WORKetc
7.1

CRM Project Management

Bigin by Zoho CRM
9.5
WORKetc
8.1
Task management
Bigin by Zoho CRM
9.5
WORKetc
8.7
Billing and invoicing management
Bigin by Zoho CRM
WORKetc
7.8
Reporting
Bigin by Zoho CRM
WORKetc
7.9

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
WORKetc
7.3
Pipeline visualization
Bigin by Zoho CRM
9.5
WORKetc
7.5
Customizable reports
Bigin by Zoho CRM
10.0
WORKetc
7.2

Customization

Bigin by Zoho CRM
9.0
WORKetc
8.0
Custom fields
Bigin by Zoho CRM
9.0
WORKetc
8.4
Custom objects
Bigin by Zoho CRM
WORKetc
8.2
API for custom integration
Bigin by Zoho CRM
WORKetc
7.3

Security

Bigin by Zoho CRM
9.8
WORKetc
8.9
Single sign-on capability
Bigin by Zoho CRM
9.5
WORKetc
9.1
Role-based user permissions
Bigin by Zoho CRM
10.0
WORKetc
8.8

Social CRM

Bigin by Zoho CRM
10.0
WORKetc
7.3
Social data
Bigin by Zoho CRM
10.0
WORKetc
7.3
Social engagement
Bigin by Zoho CRM
10.0
WORKetc

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
WORKetc
Marketing automation
Bigin by Zoho CRM
9.0
WORKetc

Platform

Bigin by Zoho CRM
9.5
WORKetc
7.5
Mobile access
Bigin by Zoho CRM
9.5
WORKetc
7.5

Customer Service & Support

Bigin by Zoho CRM
WORKetc
8.3
Case management
Bigin by Zoho CRM
WORKetc
9.0
Call center management
Bigin by Zoho CRM
WORKetc
7.3
Help desk management
Bigin by Zoho CRM
WORKetc
8.5

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 3 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 4 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 2 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
WORKetc
7.8

Likelihood to Renew

Bigin by Zoho CRM
WORKetc
8.2

Usability

Bigin by Zoho CRM
9.5
WORKetc
8.2

Reliability and Availability

Bigin by Zoho CRM
WORKetc
9.1

Performance

Bigin by Zoho CRM
WORKetc
8.2

Support Rating

Bigin by Zoho CRM
9.5
WORKetc
8.2

Online Training

Bigin by Zoho CRM
WORKetc
8.2

Implementation Rating

Bigin by Zoho CRM
WORKetc
9.1

Scalability

Bigin by Zoho CRM
WORKetc
8.2

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