BILL vs. CobbleStone Contract Insight®

It depends, Bill.com certainly has a strong reputation and I agree it can be a great solution in the right scenario but I think the implementation and initial setup are critical and need to be well thought out based on the setup of the organization you are a part of.

Incentivized

We use Cobblestone for all of our contract types across the company. We had a phased roll-out which helped get us live fast and share experiences with other departments for their implementation. the fact that it can support the different department and contract type scenarios were the biggest selling point. We are confident that it will evolve with us as we grow and acquire.

• The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
• The "to do list" feature ensures you see the tasks that need to be completed ASAP
• The reports section is very helpful in year end prepping for audits

Incentivized

• The Cobblestone reps are great to work with.
• Cobblestone is easy to use and setup. Our users caught on quick.
• CobbleStone has a nice user-interface.
• CobbleStone's mobile app is a plus.
• Cobblestone integrates with a lot of other systems we use.

• Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
• The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
• I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).

Incentivized

• They are great to work with.

While our firm does not use Bill.com internally, we know many customers that use Bill.com and are very happy with it. Based on the feedback from current users, I would say that the product should have a strong renewal forecast. Once customers move their AP to the cloud, they would be unlikely to move it back given a choice.

Cobblestone has been great for us. I expect that we will work with them for many years.

Bill.com continues to raise the bar with new features and improved interface. The Fast Pay option is another innovation that reduces administrative time when you have to get an overnight check out. The new Chat Support interface, powered by Zopim, which is world-class, adds to the responsiveness of Bill.com's support team and makes getting real-time answers that much easier.

Incentivized

We were please to see the fast user adoption with Cobblestone. We used their training services and were pleased with the delivery. The system also includes helpful videos and step-by-step guide. Cobblestone has out of the box dashboards that we used and tweaked to meet role-specific needs. The user interface is easy to understand.

The only time Bill.com was ever "unavailable" was then the Sync to Quickbooks function failed. That happened a time or two but was usually quickly remedied. I'm not sure if that's an issue with newer online versions of Quickbooks Enterprise -- at the time we were using a remotely hosted Quickbooks instance accessed via terminal server (vs a cloud offering like Bill.com is)

Load times can be slow after long use.

Incentivized

I could not explain to them how I was trying to remove an old email account from my company page while granting the new email account access to the bank account that the first email account had added. The "set a bank account as inactive" button is labeled delete, but they don't seem to recognize that. I requested my Bill.com account be deleted on Wednesday so I could start all over with a fresh account; this seemed to be completed Wednesday night, but when I tried to create a new Bill.com account from the same email, it took me to my old bill.com account.

Incentivized

Cobblestone's support is responsive and reliable. We use their self-help content and their standard support.

The online training provided by Bill.com is concise and since the firm consistently improves the platform functionality, users are able to select the training for the modules they specifically need.

Incentivized

I heard from my leadership that it went very well.

Incentivized

1. Automation & Workflow Efficiency.2. Integration Capabilities with other softwaresWe needed a centralized, automated, and scalable solution for managing both payables and receivables. The strong integration with our existing accounting software was a key factor.The platform gave us better visibility and control over cash flow and approval processes.

CobbleStone is the easiest contract management system to use. The setup took less time than expected and was under budget. The system flexibility was another selling point for us. The other systems seemed OK for one type of contract but didn't seem to support the variety of contracts that we have. It has been great for third-party contracts as well as authoring our contracts from templates and clause libraries.

None, all good.

Incentivized

We have multiple locations, and everything works fine.

Incentivized

• After receiving an offer to 'finance' outstanding invoices, I was enticed by the promise of a 3% total cost for a 60-day period, with the possibility of extending the financing for an additional 10 months (for an additional fee). Eager to access funds, I decided to finance an invoice worth $17,160.00. Within 24 hours, BILL deposited $16,645.20 (97% of the invoice amount) into my account.
• However, when the customer paid their $17,160 invoice four days later, instead of the funds being deposited into my checking account as I expected, BILL chose to retire the loan and retain my $514.80 fee for the 4 day advance period. This unexpected turn of events resulted in an effective interest rate of a staggering 273.75%. It was clear that this arrangement was far from what I had initially understood, and the financial impact was outrageously high.
• Frustratingly, my attempts to resolve this issue through customer service were in vain, as I spoke with three agents who provided no satisfactory solutions. To anyone contemplating using BILL's services, I strongly urge you to carefully scrutinize the fine print and consider opting for a more reputable finance company."

• Easier contract request process
• Faster legal reviews
• Simpler workflow and approval processes
• Improved contract compliance
• Easier contract authoring and negotiations
• Faster contract signatures
• More secure contract repository with user permissions
• Better contract analytics