Billtrust vs. Tipalti

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Billtrust
Score 7.9 out of 10
N/A
The Billtrust suite of AR solutions helps make sense of customers' ever-expanding invoicing preferences, their growing use of digital payments, and AR teams' valuable time. Accelerating the order-to-cash cycle benefits both sides of the B2B transaction.N/A
Tipalti
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
Tipalti automates critical financial processes to drive efficiency, including accounts payable, mass payments, procurement, and expenses, all on one global finance automation platform that grows with the organization, automating, de-risking and simplifying finance.
$129
per month
Pricing
BilltrustTipalti
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BilltrustTipalti
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalRequired
Additional DetailsPricing starts at $149 per month for the platform fee. Users can upgrade to Tipalti's more advanced capabilities as their businesses gets more complex. The Tipalti pricing model is designed to grow with the user's company. Advanced features such as W-8 tax forms, international tax IDs, or multi-entity payables are available as needed.
More Pricing Information
Features
BilltrustTipalti
Payment Management
Comparison of Payment Management features of Product A and Product B
Billtrust
-
Ratings
Tipalti
8.8
47 Ratings
37% above category average
Customizable Approval Policies00 Ratings9.437 Ratings
Financial Document Management00 Ratings8.432 Ratings
Payment Status Tracking00 Ratings9.145 Ratings
Payment Audit Trail00 Ratings8.639 Ratings
Duplicate Bill Detection00 Ratings7.940 Ratings
Advanced OCR00 Ratings8.834 Ratings
Electronic Funds Transfer00 Ratings9.335 Ratings
Accounts Payable
Comparison of Accounts Payable features of Product A and Product B
Billtrust
-
Ratings
Tipalti
8.5
42 Ratings
43% above category average
Automated Accounts Payable Processes00 Ratings8.639 Ratings
Vendor Management00 Ratings8.740 Ratings
Tax Form Preparation00 Ratings8.122 Ratings
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BilltrustTipalti
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BlackLine
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Score 8.4 out of 10
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User Ratings
BilltrustTipalti
Likelihood to Recommend
7.0
(5 ratings)
9.0
(86 ratings)
Likelihood to Renew
10.0
(1 ratings)
8.3
(3 ratings)
Usability
10.0
(1 ratings)
7.0
(62 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
10.0
(4 ratings)
8.5
(13 ratings)
Online Training
-
(0 ratings)
7.4
(2 ratings)
Implementation Rating
10.0
(1 ratings)
7.4
(2 ratings)
Configurability
-
(0 ratings)
7.4
(2 ratings)
Ease of integration
-
(0 ratings)
6.4
(1 ratings)
Product Scalability
-
(0 ratings)
6.4
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
BilltrustTipalti
Likelihood to Recommend
Billtrust
For a simple invoice-based organization, especially with multiple stores, Billtrust is an appropriate fit. While lacking in design and intuitive functionality, Billtrust got the job done as far as receiving payments from customers. However, if you are in a subscription-based business or one that invoices on a frequent repetitive manner, Billtrust may not be the best solution.
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Tipalti
I've been doing accounting for businesses as part of the staff for 30 years. Finally, someone figured out how to improve the tired / old fashioned AP process. Tipalti is the best tool you can implement whether you are remote, hybrid, or office based. Amazing efficiency gained with this app / tool.
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Pros
Billtrust
  • Billtrust's customer service always replies within 24 hours, leaving the case open until it is verified to be resolved.
  • The customer portal our credit managers access is exceptionally well designed, allowing us to see when an invoice was delivered, and even when the end-user opened it. There are built-in reports to answer almost any question.
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Tipalti
  • Support is phenomenal! Incredibly responsive, always have the answers, super knowledgeable and will assist in bringing resolution to various concerns, as well, providing not just support, but education as well!
  • System is almost always working efficiently, very few incidents that slow me down.
  • System is incredibly user friendly. I was able to learn it pretty quickly.
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Cons
Billtrust
  • Search feature of PO or invoice #, etc. when logged in as the dealer.
  • When logged in to Client Connect, would like to choose page number easily, instead of clicking Next Page as many times as needed.
  • Have to scroll to right to display all columns when it looks like there is plenty of room to display them without a scroll bar.
Read full review
Tipalti
  • In the PO matching queue, there is some clunkiness surrounding updating PO lines. For example, if you need to delete PO lines picked up from the invoice, you currently have to delete each line individually, instead of being able to select multiple and delete.
  • Sometimes PO numbers do not properly pick up from the OCR system. For example, the OCR might pick up "PO 18535" instead of "18535". This causes the AP team to have to manually link the PO, creating an extra step.
  • For PO-backed Invoices that require you to manually type in the PO amount, there is no option to save your inputs. If there are any changes to the match details (i.e. linking another PO, or unlinking a PO) all inputs are reset to blank.
  • If there are non PO line items for an invoice that is in the PO matching queue, there is no option to select a separate department code for that line item.
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Likelihood to Renew
Billtrust
We have a longstanding good record of invoice delivery and a high number of customers who are accustomed to the look and feel for logging to make payments
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Tipalti
Tipalti developed a workflow us that has improved our efficiency in onboarding vendors and processing payments. They also ensure that we have all the required tax forms from the vendor before a payment goes out.
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Usability
Billtrust
Not too busy or elaborate, able to quickly log in & start using right away
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Tipalti
The system is incredibly easy to use, with most tasks being completed in a small number of clicks. The user interface is very user intuitive and can be navigated very easily. Multiple payments can be made instantaneously and as the vendors manage their payable account we are able to ensure that payments are being sent to the right account. The advanced functionality for duplicate invoices ensures that we are not processing bills twice and we have found that in 100% of cases it has identified a duplicate bill.
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Reliability and Availability
Billtrust
No answers on this topic
Tipalti
Tipalti has always been responsive to our questions and concerns.
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Performance
Billtrust
No answers on this topic
Tipalti
No issues here. Generally has been pretty fast.
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Support Rating
Billtrust
We deal with our customer's AR personnel to help resolve issues with our open invoices. They can help us but seem to be lacking in the overall understanding of the Billtrust software and why things may work the way they do. We have some accounts that are active that we have been unable to add to our corporate account, and as a result, these bills must be paid via check, and we are not currently receiving statements. It would be great if they had more robust customer service or maybe different criteria for creating accounts.
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Tipalti
Since I also work in customer support, I often have to contact Tipalti's team with questions from our users. Tipalti's support team has always been exceptionally helpful and it was a pleasure to communicate with them. I have always received prompt responses to any inquiries and they are excellent at solving our customers' issues within a short time
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Online Training
Billtrust
No answers on this topic
Tipalti
Tipalti provides great How to online guide
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Implementation Rating
Billtrust
I was not here for the implementation
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Tipalti
Implementation went smooth as we used and tested everything in the sandbox first
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Alternatives Considered
Billtrust
For a less tech-educated workforce, Billtrust did the job and required minimal developer resources on our end. Also, while Billtrust lacked in several arenas relative to Stripe, it was good for us since we were not a subscription-based business. For the price, Billtrust was a good solution for our invoice-to-pay business.
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Tipalti
SAP Concur did not have consistent invoice entry. Depending on who at SAP Concur entered your invoice, the vendor could be incorrect, the vendor number could be missing a digit, the amount of the invoice entered wrong, etc. We had too many issues with SAP Concur because they did not use OCR for invoice entry. Too many mistakes were caught during the invoice review process. Also, determining the stage an invoice was in was impossible to determine. You couldn't just search by invoice number one time, you had to search in all stages (invoice uploaded, invoice review, invoice processed). Another huge problem was that we used another software to make payments on the invoices. SAP Concur would fail sometimes on extracting an invoice to sync with our other software. We would not receive notification of the failure. Most times we would hear from a vendor that we did not make a payment and discover at that time that the invoice failed to sync with the system. If we reviewed the statement, we would have to check in two systems to see if it made it through both systems. With Tipalti, you only need to check with their system.
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Contract Terms and Pricing Model
Billtrust
No answers on this topic
Tipalti
I did not make the decision to purchase this product.
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Scalability
Billtrust
No answers on this topic
Tipalti
We were given the option of only one integration.
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Return on Investment
Billtrust
  • 10 day reduction in our DSO resulting in increased cash flow
  • Savings in printing, ink, folding, stuffing, and postage over in-house production, and additional savings with every customer that changes from paper to electronic delivery methods
  • Increased payment application by batching payment types by day into one file
  • Enhanced knowledge base for staff through webinars, Twitterviews, conferences, classes, and contact with customer support allow our staff to utilize our tools fully
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Tipalti
  • It has been a huge time save on trying to search for invoices in my google folders
  • It has been a huge money save in finding duplicate invoices on multiple times
  • It has been a big time save on being able to figure out why a bill isn't approved and who needs to still approve it
Read full review
ScreenShots

Tipalti Screenshots

Screenshot of Intelligent invoicing workflowScreenshot of Mobile approvals for invoices and paymentsScreenshot of Brandable self-service supplier portal (including handling tax forms)Screenshot of Brandable self-service portal to collect and validate payment detailsScreenshot of Combined payment methods, currencies, and entities in a single payment fileScreenshot of an early payment, which can be offered to suppliers through email or the supplier portal