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Tipalti - A payment process and compliance solution
December 14, 2022

Tipalti - A payment process and compliance solution

Kent Tull | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Payments

Overall Satisfaction with Tipalti

We use Tipalti as a third party payment processer. We have been using it for about 6 months now. It has gone very well so far and their customer service and Support teams have been responsive and helped us quickly resolve our issues. One of the things that attracted us to Tipalti is that they have processes that ensure we are in compliance with the upkeep of tax forms. These forms (w8 and W9) are stored within the Tipalti portal. Their system does not allow us to make a payment until these forms have been completed and verified with the IRS. Tipalti does the IRS validation for us.
  • Process payments
  • Compliance assurance
  • Prompt response from Support teams
  • They have shut down payments on key vendors who had attempted to update their address. I would rather they notify us so we can resolve with the vendor without delaying payments.
  • Many of the notifications we get do not include the vendor number. This leads us to have to get in touch with the vendor just to obtain a vendor ID before taking the notice any further.
  • There can be delays up to half hour from the time we wire funds to our Tipalti account and when they become available to use. They have an early deadline, 11 PST that requires some accommodation to get payments out on time.
  • Tipalti saves us hours of processing time to onboard vendors.
  • Payments are automated reducing hours of manual payment entry each month.
  • Tipalti is a very reasonably priced product
They do in fact integrate with a third party payment platform. We initiate the payments from there and they integrate over to Tipalti automatically. Tipalti also sends an update to our payment partner showing that the invoice(s) are marked 'paid'.
Tipalti saves us hours of processing time as well as onboarding time. This has freed up a lot of time to focus on other aspects of the business. They have also streamlined our tax compliance process.

Do you think Tipalti delivers good value for the price?

Yes

Are you happy with Tipalti's feature set?

Yes

Did Tipalti live up to sales and marketing promises?

Yes

Did implementation of Tipalti go as expected?

Yes

Would you buy Tipalti again?

Yes

Tipalti integrates with a major third party network that provides information on marketing traffic. This adds great value to our Tiplati experience as we can initialize the payments directly from this platform and have them processed with Tipalti.

I am a bit disappointed that Tipalti was unable to set up an integration with our accounting software. I think we were given a choice between integration with the third party or with our accounting system. I wish Tipalti would make it possible to set up multiple integration platforms.

Tipalti Feature Ratings

Accounts Payable
8.5
Automated Accounts Payable Processes
8
Vendor Management
9
Tax Form Preparation
Not Rated
Payment Management
8.5
Customizable Approval Policies
6
Financial Document Management
Not Rated
Payment Status Tracking
8
Payment Audit Trail
10
Duplicate Bill Detection
Not Rated
Advanced OCR
Not Rated
Electronic Funds Transfer
10

Using Tipalti

3 - Chief Financial Officer, Controller, Senior Accountant
4 - Accounting professionals
  • Vendor Onboarding
  • Payment Processing
  • Tax Compliance
  • Integration with a global third party processor
  • We have not evaluated it at this time
Tipalti developed a workflow us that has improved our efficiency in onboarding vendors and processing payments. They also ensure that we have all the required tax forms from the vendor before a payment goes out.

Evaluating Tipalti and Competitors

  • Price
  • Product Features
  • Product Usability
We like the vendor onboarding process. Tipalti also requires all of the required tax forms before making a payment. Tipalti also does a verification check with the IRS.
I think we did well overall. We didn't learn until late that Tipalti was unable to produce both an integration with a third party provider and our accounting software. We had to choose one. I wish we had gotten better clarification on this point during the evaluation process.

Tipalti Implementation

It went well overall and we received good training from the implementation specialist.
  • Implemented in-house
Change management was minimal
  • Integration with our accounting software
  • Some of the compliance requirements were difficult at first.

Tipalti Training

  • Online Training
Tipalti assigned an implementation specialist who conducted our training. It went very well.

Configuring Tipalti

Tipalti worked with the necessary IT resources to ensure successful configuration.
Not sure
None to mention.

Tipalti Support

Tipalti support responds quicky and typically has our issue resolved in less than 24 hours.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No. We are happy with the support that we are getting.
The support and training we received when we onboarded with Tipalti was exceptional

Using Tipalti

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Payment processing
  • Vendor onboarding
  • Reporting
  • We have had payments delayed because a vendor attempted to change their address.
  • Cutoff time of 11am PST can be difficult to meet some days.
  • Delay of funds availability after wiring a payment. Sometimes up to an hour.

Tipalti Reliability

We were given the option of only one integration.
Tipalti has always been responsive to our questions and concerns.
No issues here. Generally has been pretty fast.

Integrating Tipalti

Tipalti actively worked our third party and completed a successful integration
  • Cake
It was a successful integration with Cake however we have been advised that Tipalti cannot do a second integration that would have been with our accounting software.
  • Accounting
  • File import/export
  • API (e.g. SOAP or REST)
Find out how many integrations they will allow. They only gave us one.

Relationship with Tipalti

Their sales people were extremely knowledgeable and helpful.
They promptly followed up with all of our questions and concerns.
I don't remember any restrictions. We did most of it using Microsoft Teams.
I did not make the decision to purchase this product.
No reportable issues.

Upgrading Tipalti