Pleased with decision to switch
June 27, 2023
Pleased with decision to switch
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Invoice Processing
- Payments
- PO Management (Approve)
Overall Satisfaction with Tipalti
We use Tipalti to maintain our Purchase Orders, Invoices from Vendors and Payments for invoices. Before using Tipalti, we had our invoices in one platform, payments processed from another platform and utilized a spreadsheet for Purchase Orders. Since all of our platforms are now under one software, we can regulate purchases and services against what was budgeted for the year.
- Invoice recognition software learns from how an invoice is coded and routed for approval and will automatically fill in that information to reduce having to enter it each time if it doesn't change on a per invoice basis.
- Purchase Orders track the amount budgeted and will make you aware if there is a shortage. You can choose to create a new PO and merge it with the existing PO so that you don't have to relearn a PO number if it is one used throughout the year.
- Payments that are made to a vendor outside of the scope of the software, such as an online payment, can still be recorded manually so that you have that information all in one system to search.
- If you need to reset a payment that is recorded and processed by Tipalti, you need to contact Tipalti directly to have them VOID a payment and reset the invoice to be paid again.
- You have to wait to hear back from a customer service representative of Tipalti before you can reissue a payment. This means, if you don't hear back right away, and you VOIDED a payment for any reason, you cannot immediately reissue a payment until you know for use the payment was cancelled and the invoice is ready for payment.
- If a vendor is issued payment by check there is no printed copy of a check that you can send to a vendor as proof of payment. All you can send them is a screenshot that a check was issued, and there is no way to get a cashed check copy like you would be able to get from your bank. You again would need to contact Tipalti Support for this request.
- Vendor onboarding has taken the responsibility from one person to the Vendor directly. This provides the vendor with the ability to enter their own banking information for payments and upload their Federal W9 form.
- Vendors can upload their own invoices to the system, taking the possibility that our AP team did not receive an emailed or mailed invoice to upload. This also increases payment efficiency as the vendor's invoice is processed in a more timely manner.
- AP can review invoices for accuracy and concentrate on how to code an invoice, rather than be a paper pusher or a data entry clerk. AP doesn't spend time searching for invoices that might be a duplicate, the system will communicate this on the software review process and if AP has uploaded by email the same invoice multiple times, an email will be sent to AP to indicate that the invoice was not uploaded due to duplication.
In our old system, we could only send an invoice to one approver. In Tipalti, you can create your own rules and indicate what criteria must be met in order to add additional approvers. You can also select if the vendor is a Purchase Order vendor or if invoices can be processed without a Purchase Order. Instead of having to look at our Purchase Order in Excel to determine if a purchase is valid, Tipalti can check if a PO is still valid, open (in process of being approved), or closed. The PO system will also determine if it is the budget and provide details on what is left in your PO's balance. We did not have a way to easily determine if there was any balance on a PO through our previous method. Tipalti's process saves time from having to research if the PO has met its limit or not. Also, a payment cannot be released for an invoice until the vendor has met the specific criteria (payment address, payment type, and if there is a Federal ID # in the system).
SAP Concur did not have consistent invoice entry. Depending on who at SAP Concur entered your invoice, the vendor could be incorrect, the vendor number could be missing a digit, the amount of the invoice entered wrong, etc. We had too many issues with SAP Concur because they did not use OCR for invoice entry. Too many mistakes were caught during the invoice review process. Also, determining the stage an invoice was in was impossible to determine. You couldn't just search by invoice number one time, you had to search in all stages (invoice uploaded, invoice review, invoice processed). Another huge problem was that we used another software to make payments on the invoices. SAP Concur would fail sometimes on extracting an invoice to sync with our other software. We would not receive notification of the failure. Most times we would hear from a vendor that we did not make a payment and discover at that time that the invoice failed to sync with the system. If we reviewed the statement, we would have to check in two systems to see if it made it through both systems. With Tipalti, you only need to check with their system.
Do you think Tipalti delivers good value for the price?
Yes
Are you happy with Tipalti's feature set?
Yes
Did Tipalti live up to sales and marketing promises?
Yes
Did implementation of Tipalti go as expected?
Yes
Would you buy Tipalti again?
Yes