Birdeye
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Top Rated
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 120 reviews and ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 5 reviews and ratings
Attribute Ratings
- Grade.us is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
6.8
Birdeye
68%
79 Ratings
9.0
Grade.us
90%
4 Ratings
Usability
9.6
Birdeye
96%
11 Ratings
Grade.us
N/A
0 Ratings
Support Rating
6.7
Birdeye
67%
13 Ratings
9.3
Grade.us
93%
4 Ratings
Likelihood to Recommend
Birdeye
If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
Director of Social Media and Reputation
Southern Careers InstituteEducation Management, 501-1000 employees
Grade.us
Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.
Marketing Director
Cougar Digital Marketing & DesignMarketing & Advertising, 1-10 employees
Pros
Birdeye
- Their support is excellent. Always fast and efficient.
- Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
- Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
Vice President, Marketing
Baton Rouge Telco Federal Credit UnionBanking, 51-200 employees
Grade.us
- Automates review requests.
- Makes review monitoring across sites easy.
- Makes reporting on review progress simple.
Marketing Consultant & Owner
Fortune Marketing LLCMarketing & Advertising, 1-10 employees
Cons
Birdeye
- It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
- Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
- The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
Founder
CATAPULT.digitalInternet, 1-10 employees
Grade.us
- Video support could be a little more granular.
- The nomenclature used in the dashboard is a little unclear to a new user.
- The password assignment system is a bit over-engineered making it harder to use.
Principal
Rowan Reputation ResourcesMarketing & Advertising, 1-10 employees
Pricing Details
Birdeye
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Birdeye Editions & Modules
Edition
Standard | $299.001 |
---|---|
Professional | $399.001 |
Premium | Custom Pricing |
- per month
- none
Additional Pricing Details
—Grade.us
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$180 3 seats ($60 for additional seats)
Grade.us Editions & Modules
Edition
Professional | $180.001 |
---|---|
Agency | $400.002 |
Partner | $2500.003 |
- 3 seats ($60 for additional seats)
- 10 seats ($40 for additional seats)
- 100 seats ($25 for additional seats - tiered discounts at higher volumes)
Additional Pricing Details
We offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.Usability
Birdeye
Birdeye 9.6
Based on 11 answers
Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
Executive Assistant
Lending For Living, IncReal Estate, 1-10 employees
Grade.us
No score
No answers yet
No answers on this topic
Support Rating
Birdeye
Birdeye 6.7
Based on 13 answers
Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
Client Experience Manager
CatalystMarketing & Advertising, 11-50 employees
Grade.us
Grade.us 9.3
Based on 4 answers
They are very prompt when we send an inquiry and very helpful with fixing issues.
Owner
Maine Street MarketingPublic Relations & Communications, 1-10 employees
Alternatives Considered
Birdeye
There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
Practice Administrator
Orlando Pediatric DentistryMedical Practice, 11-50 employees
Grade.us
Different scopes in total, but G.us does a far better job in review management and social proof growth.
Marketing Consultant & Owner
Fortune Marketing LLCMarketing & Advertising, 1-10 employees
Return on Investment
Birdeye
- All Positive ROI - It's simple
- As a re-seller, it's all residual income, sell it once, train them, your done.
- Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
President/Owner
e-Media Marketing Solutions, Inc.Marketing and Advertising, 1-10 employees
Grade.us
- Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!
Marketing Director
Cougar Digital Marketing & DesignMarketing & Advertising, 1-10 employees