Birdeye vs. Grade.us

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Birdeye
Score 8.2 out of 10
N/A
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
$299
per month
Grade.us
Score 8.9 out of 10
N/A
Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience. Create a Review Funnel Landing Page The review funnel landing page allows users to segment happy customers to leave a review on the major like Google and Facebook and industry-specific review sites. Generate…
$180
3 seats ($60 for additional seats)
Pricing
BirdeyeGrade.us
Editions & Modules
Standard
$299.00
per month
Professional
$399.00
per month
Premium
Custom Pricing
Professional
$180.00
3 seats ($60 for additional seats)
Agency
$400.00
10 seats ($40 for additional seats)
Partner
$2500.00
100 seats ($25 for additional seats - tiered discounts at higher volumes)
Offerings
Pricing Offerings
BirdeyeGrade.us
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.
More Pricing Information
Community Pulse
BirdeyeGrade.us
Considered Both Products
Birdeye
Grade.us

No answer on this topic

Top Pros
Top Cons
Best Alternatives
BirdeyeGrade.us
Small Businesses
BrightLocal
BrightLocal
Score 7.7 out of 10
BrightLocal
BrightLocal
Score 7.7 out of 10
Medium-sized Companies
Sprout Social
Sprout Social
Score 8.4 out of 10
Sprout Social
Sprout Social
Score 8.4 out of 10
Enterprises
Sprout Social
Sprout Social
Score 8.4 out of 10
Sprout Social
Sprout Social
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BirdeyeGrade.us
Likelihood to Recommend
7.8
(158 ratings)
9.0
(4 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
9.0
(70 ratings)
-
(0 ratings)
Support Rating
8.2
(69 ratings)
9.3
(4 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
BirdeyeGrade.us
Likelihood to Recommend
Birdeye
I think Birdeye is great for businesses that use a CRM system that is able to integrate with Birdeye so that clients are automatically pulled into Birdeye and sent review requests. I would also say this is more suited for businesses that see multiple customers and clients weekly versus businesses that maybe only have one or two clients a month. Ex: Dentist offices get great returns, but contractors/real estate agents may not be as great.
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Traject
Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.
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Pros
Birdeye
  • Their customer service is always very helpful and ready to give you the personal attention that you require.
  • They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
  • They are constantly innovating and improving their systems with real-time feedback from their customers.
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Traject
  • Automates review requests.
  • Makes review monitoring across sites easy.
  • Makes reporting on review progress simple.
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Cons
Birdeye
  • The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
  • Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
  • Birdeye could have more built-in features to create digital content from the reviews.
  • Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.
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Traject
  • Video support could be a little more granular.
  • The nomenclature used in the dashboard is a little unclear to a new user.
  • The password assignment system is a bit over-engineered making it harder to use.
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Likelihood to Renew
Birdeye
Birdeye is extremely beneficial in generating new reviews for clients and there is a direct impact on their business from these reviews.
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Traject
No answers on this topic
Usability
Birdeye
I think it is very easy to figure out very quickly by just playing around in the dashboard. If you have a question you can reach out to our contacts and they do a very good job of figuring out if or what is the problem and getting back to us fast.
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Traject
No answers on this topic
Support Rating
Birdeye
The customer support is usually very fast in getting someone connected with you to figure out a solution. Sometimes the communication following up on how they did can be a little much, but they are just practicing what they preach and doing what they know best. People are usually very friendly and knowledgable also.
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Traject
They are very prompt when we send an inquiry and very helpful with fixing issues.
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Implementation Rating
Birdeye
Let Birdeye do what they do
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Traject
No answers on this topic
Alternatives Considered
Birdeye
Our choice of reputation management platform came down to two contenders, Birdeye and Listen360. Ultimately we chose Birdeye because of their ethical review gathering process. Listen360 had review-gating built in as part of their process, which is against Google's terms of service. We wanted to be very careful to gather reviews in an ethical way, and Birdeye was better for our needs.
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Traject
Different scopes in total, but G.us does a far better job in review management and social proof growth.
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Return on Investment
Birdeye
  • My clients have experienced very large increases to overall SEO and SEM traffic after reviews began coming in, this has increased CTR and conversions through ads to generate more revenue than ever before.
  • The old-school gated review processes were wonky and required way to much time with hands-on functionality. With BirdEye the software manages almost all the work, so we can spend less time manually managing reviews.
  • Being able to provide local SEO and reputation management as a service option has increased our overall retainers while driving more growth for our clients. It's a win/win for relatively low investment.
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Traject
  • Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!
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ScreenShots

Grade.us Screenshots

Screenshot of White label the Grade.us platform with your company's logo.Screenshot of Use the review funnel to make it as easy as possible for customers to leave a review on the review sites important to your business.Screenshot of Monitor all of your reviews and respond to them with the Grade.us review monitoring command center.Screenshot of Stream your greatest reviews to your website with the embeddable widget or WordPress Plugin.Screenshot of Analyze your review performance with in-depth reports.