Birdeye vs Grade.us

Likelihood to Recommend

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.

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Justin Shook

Director of Social Media and Reputation

Southern Careers InstituteEducation Management, 501-1000 employees

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Grade.us is a great way to implement a process/system for continuously garnering a steady stream of reviews from your clients.

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Josh Kandle

Marketing Director

Cougar Digital Marketing & DesignMarketing & Advertising, 1-10 employees

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Pros

Their support is excellent. Always fast and efficient.
Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.

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Kristin Romero

Vice President, Marketing

Baton Rouge Telco Federal Credit UnionBanking, 51-200 employees

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Automates review requests.
Makes review monitoring across sites easy.
Makes reporting on review progress simple.

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Mark Fortune

Marketing Consultant & Owner

Fortune Marketing LLCMarketing & Advertising, 1-10 employees

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Cons

It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.

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Aaron Metzger

Founder

CATAPULT.digitalInternet, 1-10 employees

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Video support could be a little more granular.
The nomenclature used in the dashboard is a little unclear to a new user.
The password assignment system is a bit over-engineered making it harder to use.

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Roger McManus

Principal

Rowan Reputation ResourcesMarketing & Advertising, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0

Birdeye Editions & Modules

Edition

Standard	$299.00¹
Professional	$399.00¹
Premium	Custom Pricing

per month
none

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$180 3 seats ($60 for additional seats)

Grade.us Editions & Modules

Edition

Professional	$180.00¹
Agency	$400.00²
Partner	$2500.00³

3 seats ($60 for additional seats)
10 seats ($40 for additional seats)
100 seats ($25 for additional seats - tiered discounts at higher volumes)

Additional Pricing Details

We offer a free basic version of white-labeling the dashboard for agencies, but also offer Premium white-label. Premium White-label Option Agency customers may optionally choose to put the entire Grade.us dashboard under your brand and domain. There are additional annual costs to cover the SSL certificate, dedicated hosting, and installation/renewal: $440/yr. This option is not available to Professional plan customers.

Usability

Birdeye 9.6

Based on 11 answers

Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.

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YOVANA PEREZ

Executive Assistant

Lending For Living, IncReal Estate, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Birdeye 6.7

Based on 13 answers

Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.

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Mark Renkens

Client Experience Manager

CatalystMarketing & Advertising, 11-50 employees

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Grade.us 9.3

Based on 4 answers

They are very prompt when we send an inquiry and very helpful with fixing issues.

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Paul Landry

Owner

Maine Street MarketingPublic Relations & Communications, 1-10 employees

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Alternatives Considered

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.

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Lynette Williams

Practice Administrator

Orlando Pediatric DentistryMedical Practice, 11-50 employees

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Different scopes in total, but G.us does a far better job in review management and social proof growth.

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Mark Fortune

Marketing Consultant & Owner

Fortune Marketing LLCMarketing & Advertising, 1-10 employees

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Return on Investment

All Positive ROI - It's simple
As a re-seller, it's all residual income, sell it once, train them, your done.
Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.

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Lynn Holloway-Mylton

President/Owner

e-Media Marketing Solutions, Inc.Marketing and Advertising, 1-10 employees

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Grade.us has allowed us to bring a valuable service to the table for our clients as well as a solid source of recurring revenue. A win win!

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Josh Kandle

Marketing Director

Cougar Digital Marketing & DesignMarketing & Advertising, 1-10 employees

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Birdeye

Grade.us

Attribute Ratings

Likelihood to Recommend

Birdeye

Grade.us

Usability

Birdeye

Grade.us

Support Rating

Birdeye

Grade.us

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Birdeye Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Grade.us Editions & Modules

Edition

Additional Pricing Details

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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