What users are saying about
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Top Rated
123 Ratings
24 Ratings

Birdeye

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Top Rated
123 Ratings
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Score 7.6 out of 100
24 Ratings
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Score 9.6 out of 100

Attribute Ratings

  • Tidio is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.2

Birdeye

72%
82 Ratings
10.0

Tidio

100%
1 Rating

Usability

9.7

Birdeye

97%
11 Ratings

Tidio

N/A
0 Ratings

Support Rating

6.1

Birdeye

61%
13 Ratings

Tidio

N/A
0 Ratings

Likelihood to Recommend

Birdeye

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
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Tidio

It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application.
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Pros

Birdeye

  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
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Tidio

  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
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Cons

Birdeye

  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
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Tidio

  • A built in call tracking module would be great.
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Pricing Details

Birdeye

Starting Price

$0

Editions & Modules

Birdeye editions and modules pricing
EditionModules
Standard$299.001
Professional$399.002
PremiumCustom Pricing3

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Tidio

Starting Price

$49 per month

Editions & Modules

Tidio editions and modules pricing
EditionModules
Chatbot49.001
Communicator19.002

Footnotes

  1. per month
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

Birdeye

Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
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Tidio

No answers on this topic

Support Rating

Birdeye

Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
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Tidio

No answers on this topic

Alternatives Considered

Birdeye

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
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Tidio

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Return on Investment

Birdeye

  • All Positive ROI - It's simple
  • As a re-seller, it's all residual income, sell it once, train them, your done.
  • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
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Tidio

  • Captured leads that might have fallen through the cracks.
  • Free account provides plenty of basic features, so the ROI is 100%.
  • Dashboard with all communications eliminates chasing around emails.
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