What users are saying about
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62 Ratings
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29 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100

Shared Contacts for Gmail

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29 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Shared Contacts for Gmail

Shared Contacts for Gmail is well suited for organizations that generate and coordinate long term partnerships and that have a big remote working component as a main form or working. It is less appropriate with organizations dedicated to sales and performance based ways of working. I would recommend it for medium size organizations.
Angie Mondragon | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Shared Contacts for Gmail
Task Management
Bitrix24
7.9
Shared Contacts for Gmail
Gantt Charts
Bitrix24
7.5
Shared Contacts for Gmail
Scheduling
Bitrix24
7.3
Shared Contacts for Gmail
Workflow Automation
Bitrix24
7.7
Shared Contacts for Gmail
Mobile Access
Bitrix24
6.9
Shared Contacts for Gmail
Search
Bitrix24
7.3
Shared Contacts for Gmail
Visual planning tools
Bitrix24
7.7
Shared Contacts for Gmail

Communication

Bitrix24
7.6
Shared Contacts for Gmail
Chat
Bitrix24
7.6
Shared Contacts for Gmail
Notifications
Bitrix24
7.6
Shared Contacts for Gmail
Discussions
Bitrix24
7.9
Shared Contacts for Gmail
Surveys
Bitrix24
8.3
Shared Contacts for Gmail
Internal knowledgebase
Bitrix24
7.5
Shared Contacts for Gmail
Integrates with GoToMeeting
Bitrix24
7.1
Shared Contacts for Gmail
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Shared Contacts for Gmail
Integrates with Outlook
Bitrix24
7.4
Shared Contacts for Gmail

File Sharing & Management

Bitrix24
7.6
Shared Contacts for Gmail
Versioning
Bitrix24
7.5
Shared Contacts for Gmail
Video files
Bitrix24
7.1
Shared Contacts for Gmail
Audio files
Bitrix24
7.5
Shared Contacts for Gmail
Document collaboration
Bitrix24
7.9
Shared Contacts for Gmail
Access control
Bitrix24
7.6
Shared Contacts for Gmail
Advanced security features
Bitrix24
7.3
Shared Contacts for Gmail
Integrates with Google Drive
Bitrix24
7.9
Shared Contacts for Gmail
Device sync
Bitrix24
8.0
Shared Contacts for Gmail

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Shared Contacts for Gmail

  • SaaS deployment - This is very handy feature and you need not setup any infrastructure for this platform. The company provides it a software as a service and let the user use the functionality only by forgetting the pains of managing the backend application.
  • Mobile application - for both iOS and Android is beautifully built. You can edit your groups and make any required changes on the go with the mobile applications.
  • Easiest user interface to lead multiple accounts all at once and making adding/ removing users in a click. You don't need to make changes at multiple places, just the console and it will update everything at the backend.
  • Contact label consists of all the information in a bundle. Just share the contact label and provide the necessary permissions for the person to see it and you're done.
Anonymous | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

  • Support is not readily available due to various time zone differences. could use improvements.
  • It's an run of the mill interface, could be more attractive.
  • Can improve its indexing function e.g. users choice of colors.
  • Admin console is bit complex, need an expert hand to understand.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

No score
No answers yet
No answers on this topic

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Shared Contacts for Gmail

My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.
Anonymous | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Shared Contacts for Gmail

  • Shared contacts is having a positive impact on our overall ROI by making us more efficient. We are spending less time emailing, calling, or popping in to get contact information to each other.
  • We can now organize our contacts in a more professional manner and nobody is asking what do we call the document that we saved our vendor information on.
Tiffany Consalvo | TrustRadius Reviewer

Screenshots

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Shared Contacts for Gmail

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $0.99*

    * per user per month

    Shared Contacts for Gmail Editions & Modules

    Edition
    Lite$0.991
    Team$1.791
    Business$2.591
    1. per user per month
    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Shared Contacts for Gmail
    9.1

    Usability

    Bitrix24
    7.7
    Shared Contacts for Gmail

    Support Rating

    Bitrix24
    7.7
    Shared Contacts for Gmail

    Add comparison