Contact made EASIER.
May 28, 2021

Contact made EASIER.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Shared Contacts for Gmail

Shared Contacts [for Gmail] is a company wide used system. It allows an easier access to all information and supports with the transparency-oriented company policy. As well provides a look at the full directory, which impacts in the fastness of the communication.
Asking a workmate for someone else information is a thing of the past, you just write their name and the information populates right in front of you. Its easy, reliable and fast.
And it auto populates updates, which is an amazing thing.

Pros

  • Fast
  • Easy
  • User Friendly
  • Accurate
  • Automatic

Cons

  • Updates (old emails show up after erased)
  • AI recognition
  • Doubled emails.
  • Company Wide Access
  • Live Updates
  • Easy Access
  • Shareable
  • No password needed for access
  • Divide-wide compatibility.
  • Increased Efficiency
  • Increased Transparency
  • Expedited Replies
  • Increased Control
  • Too visible information
  • Easily Edited
My company used Zendesk Sell for a while, but the profiles weren't as manageable and easy accessed as Shared Contacts [for Gmail.] It resulted easier to update the contact information within Shared Contacts [for Gmail] and maintain the contact flow, than updating in Zendesk, and then manually go into gmail and continue the conversation. As well we don't use Shared Contacts [for Gmail] alone. We do accompany it with an internal operations system, were we manage the clients profile, but the combination between the two is perfect.

Do you think Shared Contacts for Gmail delivers good value for the price?

Yes

Are you happy with Shared Contacts for Gmail's feature set?

Yes

Did Shared Contacts for Gmail live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Shared Contacts for Gmail go as expected?

Yes

Would you buy Shared Contacts for Gmail again?

Yes

Zendesk Guide, The Okta Identity Cloud, Slack, Teleopti WFM, Sisense for Cloud Data Teams (formerly Periscope Data)
When working with several people at the same time, being able to access the full directory [with Shared Contracts for Gmail] makes things 100% easier. Provides a faster look at the company wide directory and grants access to contact whoever is needed.

Now if its a company like mine; merged between two, sometimes it becomes a little complicated, due to the fact that it doesn't recognize some email domains (outlook based) and can cause problems sometimes when sending emails (you get an undeliverable email response, and sometimes the emails do get send and other they don't). And they won't pop-out as easy as a recommendation. First you would get the gmail based email and then the 'outsider' email.

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