BizLibrary is a corporate-focused learning management software solution. The vendor provides a searchable library of prebuilt courses and materials that are mobile-accessible and include assessment and gamification capabilities.
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Paycom
Score 8.5 out of 10
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Paycom is an automated HCM platform, built on a single database that eliminates redundant data entry through automation. A payroll and HR software solution, Paycom is used by organizations of all sizes to access employee data without navigating multiple systems.
Since I only use BizLibrary as a source for content, I cannot speak to the program's suitability as an LMS, but it is an excellent solution for obtaining content that can be used in your own LMS. They offer a wide range of topics, the courses are just the right length, and the files never give me any issues exporting, loading into our LMS, and users rarely have trouble viewing the files. If you are looking for content to be added to your own LMS, BizLibrary is the way to go. What I know of it as an LMS, it seems like there would be content overload for a student. With so much content, it might be hard for a student to narrow down what they would like to take.
I've implemented at least 7 HRMS and/or performance suites over the years. I have no true complaints about the platform. We have found that for one of our client codes, the scheduling functionality doesn't accommodate the constant scheduling adjustments our transportation company requires. That said, our routes can change more than once an hour and start/end times often change with routes. We have found that managing the full employee life cycle is even more streamlined with the recent Position Seat updates. We also value that the platform is a native build - so no lagging API integrations to navigate.
Before Paycom we were using Paylocity and in about six months of running payroll with Paylocity, we never once had 100% accuracy from a payroll standpoint. So we had disgruntled employees because either their time was off or their pay was off. With Paycom, we've never had a case where our payroll was not 100% accurate.
The reporting options changed when the program was updated. You have to go through more steps to find the data to download. I would like more canned reports.
Adding a new learner is easy, but it takes more time to get them into the right group. We segment learners by company and role to make assigning topics easier for us.
I think that when we do need a response back, which is very unlikely from the contact about something that's happening or going on, it can take a little long to get back to us. Longer than we would like because obviously it's an emergency to us, but we understand they have tons of emergencies they have to solve. But I think that's the only aspect.
I know from a payroll standpoint, which I'm not really privy to because I don't work on the payroll side, there have been some little hiccups that about certain formulas used, certain credits being issued that we've already filed for tax credits that we filed for. So I know that my CFO's already on top of it and pay comes on top of it as well and it's getting resolved, but obviously that's a big issue that needs some work there.
we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things
The interface is very intuitive, you can navigate it pretty well. Everything's pretty much spelled out and the features just flow really well. They make it easy for you to go back and forth with the UX/UI type of interface. So I think it was built pretty well.
When reaching out for support, BL is quick to respond. Even if they do not have a solution - such as when lessons were retired without a replacement - they are always thoughtful and informed.
Have been bounced around alot in our 3 years of partnership. Wanted a dedicated rep but that did not provide us the care and attention we required. Work with a team first and then get to your representative. Sometimes an issue with time differences - representative working on different timebelt and not accessible, or we had to wait a day to move an issue along
It was so easy, the tech that worked with me and my client success rep were beyond helpful. If I had questions they responded immediately and were very instrumental in our success.
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
We selected BizLibrary because it had the most robust system that pertained to our employee base. We have found that that has resulted in users engaging in several areas in addition to those required. The price was better that some and worse that some, but we felt that it provided the best value and that has proven to be the case.
We really only had Paychecks and that was our biggest problem is that with several different companies, it was very hard If you had a salary employee and didn't terminate them in the prior company, they get paid twice, so this has really been definitely a big help for us.
Employee engagement feedback related to the need for learning & development has already seen an uptick. Many express alot of gratitude/appreciation for the JIT learning opportunity.
1st year ROI achieved with first half-dozen employees who participated in courses which were otherwise budgeted to be taken as one-day, offsite sessions from other (classroom) vendors.
Broad-based management support was at first a struggle, to be candid, but as employees have completed courses and then we've followed up, managers are now providing positive feedback from their perspective.
I would think the most time would come from applicant tracking and I don't think that's a Paycom issue necessarily. I think it was a training issue during implementation. I would say that that has improved now that we had onsite training. But initially the applicant tracking piece can be difficult when you're used to just using an ATS. That's specifically for talent acquisition because there's a lot of nuances that goes into the system that Paycom bills.
