What users are saying about
149 Ratings
61 Ratings
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Score 5.9 out of 100
149 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Bloomerang is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating

Likelihood to Recommend

5.6

Blackbaud eTapestry

56%
30 Ratings
9.0

Bloomerang

90%
99 Ratings

Likelihood to Renew

9.0

Blackbaud eTapestry

90%
17 Ratings
9.1

Bloomerang

91%
3 Ratings

Usability

5.0

Blackbaud eTapestry

50%
5 Ratings
8.4

Bloomerang

84%
4 Ratings

Availability

7.8

Blackbaud eTapestry

78%
4 Ratings

Bloomerang

N/A
0 Ratings

Performance

6.0

Blackbaud eTapestry

60%
2 Ratings

Bloomerang

N/A
0 Ratings

Support Rating

8.0

Blackbaud eTapestry

80%
12 Ratings
10.0

Bloomerang

100%
5 Ratings

In-Person Training

8.0

Blackbaud eTapestry

80%
1 Rating

Bloomerang

N/A
0 Ratings

Online Training

8.0

Blackbaud eTapestry

80%
1 Rating

Bloomerang

N/A
0 Ratings

Implementation Rating

8.0

Blackbaud eTapestry

80%
2 Ratings
9.1

Bloomerang

91%
2 Ratings

Product Scalability

1.0

Blackbaud eTapestry

10%
1 Rating

Bloomerang

N/A
0 Ratings

Likelihood to Recommend

Blackbaud eTapestry

eTapestry is well suited to very large orgs which have money to spend and don't mind wasting some money on people who don't open emails, etc. It is less appropriate for smaller scale organizations, I think, since they usually have less money and won't necessarily be using the fundraising functionality very much
Anonymous | TrustRadius Reviewer

Bloomerang

If you are a small organization just getting started, Bloomerang can be a good fit. It is simple and straightforward for development staff who maybe aren’t super savvy with data management or analysis in spreadsheets. In the sales demo they will try to upsell a lot of extras that are ultimately not necessary unless your stuff is very unfamiliar with database software. The base price of the software is something like $300 per year, as long as you mix all of the training and phone support add-ons they initially present you with.
Anonymous | TrustRadius Reviewer

Pros

Blackbaud eTapestry

  • The payment function is eTapestry is extremely user friendly. Worked very well at auctions and other events held by the organization.
  • eTapestry retains a lot of information about your donors so that you can engage in meaningful relationships with them.
  • eTapestry keeps your records organized well. It is easy to navigate the program.
Wendy Targus | TrustRadius Reviewer

Bloomerang

  • Reporting: Once I understood the logic behind Bloomerang's reporting tools, I could not believe I'd ever worked a different way. Some of our funders request very complicated reports and getting the relevant data out of Bloomerang is SO much easier than it was with our previous CRM tools.
  • Website integration: I love the tracking functionality that Bloomerang offers, as well as how easy it is to integrate event ticket, volunteer, and other forms into our existing website.
  • Intuitive design: I've introduced total novices to Bloomerang and been very impressed with how quickly they've been able to figure out all the top level navigation as well as deeper functionality.
Michelle Green Arnson | TrustRadius Reviewer

Cons

Blackbaud eTapestry

  • It would be extremely helpful if eTapestry allowed for multiple "sticky notes" to be added to account records. If there is a way, I'm currently not aware. We have different colored sticky notes for different types of notes and sometimes more than one sticky note applies.
  • eTapestry integrates with Constant Contact, but it would be great if there were a module within eTapestry that allowed the user to creative attractive enewsletters/eblasts, from within eTapestry instead of needing yet another platform.
Amber Berkey | TrustRadius Reviewer

Bloomerang

  • Some of the searches did not bring up the expected results. It would be good to see the logic be a little more "fuzzy".
  • More pre-set reports would be helpful for small organizations who do not understand the logic behind how to get the results they are seeking.
  • An ability to just page through donor records would be nice. Sometimes you just want to browse the data to get inspired.
Patricia (Tricia) Cottrell | TrustRadius Reviewer

Pricing Details

Blackbaud eTapestry

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$99 per month Usage based per constituent record

Bloomerang

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$99 per month

Likelihood to Renew

Blackbaud eTapestry

Blackbaud eTapestry 9.0
Based on 17 answers
Due to all of the things described in this review, we just decided not to renew eTapestry. Users were rebelling, which led to duplicative records and mass emails that go to the same people twice. It became a real problem for us in terms of staff satisfaction with the tools available to them and in terms of maintaining good database hygiene. We couldn't afford to stay because of these factors
Brooke Hunter | TrustRadius Reviewer

Bloomerang

Bloomerang 9.1
Based on 3 answers
#1 - I am very happy with the product and support so far.
#2 - With significant data migration costs, I wouldn't even consider another option for at least 3 years no matter how much better it might be.
Jeff Mendola | TrustRadius Reviewer

Usability

Blackbaud eTapestry

Blackbaud eTapestry 5.0
Based on 5 answers
There is a big learning curve in eTapestry's usability. I find that eTapestry isn't intuitive and uses it's own language that can make it difficult to grasp.
Anonymous | TrustRadius Reviewer

Bloomerang

Bloomerang 8.4
Based on 4 answers
I have found no difficulty in using any of its features. However, I have been using constituent managementt databases for 10+ years, so I am accustomed to them, and to a great degree, there are a lot of similarities among the various platforms.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Blackbaud eTapestry

Blackbaud eTapestry 7.8
Based on 4 answers
I have never had an issue accessing eTapestry. It does occasionally go down for maintenance. When that happens, they give you a lot of notice and generally schedule maintenance for hours between midnight and 6am so that business won't be disrupted.
Glenna Harkins | TrustRadius Reviewer

Bloomerang

No score
No answers yet
No answers on this topic

Performance

Blackbaud eTapestry

Blackbaud eTapestry 6.0
Based on 2 answers
The product does what it is supposed to, although there are downsides. There are positive and negatives for every product. This is less expensive alternative for a small organization tracking minimum information.
Anonymous | TrustRadius Reviewer

Bloomerang

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 12 answers
The eTapestry support team is quick to respond, willing to help, willing to followup and overall very helpful. They have always walked me step by step through questions I have or processes I need to learn more about. The chat support option is very convenient and I always end with a positive experience.The customer/client support is something eTapestry should pride itself on.
Anonymous | TrustRadius Reviewer

Bloomerang

Bloomerang 10.0
Based on 5 answers
Any time i had a problem or question it has been easy to find an answer or tutorial. When I cannot find an answer, it is easy to email or live chat with support and they resolve my problems very quickly.
Candi Summers | TrustRadius Reviewer

In-Person Training

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 1 answer
In person training is always helpful for a new product however I think that the online tutorials would do just fine.
Anonymous | TrustRadius Reviewer

Bloomerang

No score
No answers yet
No answers on this topic

Online Training

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 1 answer
The online tutorials were easy to follow and explained in detail steps. I was able to put together an organization SOP for best practices in case I was not in the office or no longer there.
Anonymous | TrustRadius Reviewer

Bloomerang

No score
No answers yet
No answers on this topic

Implementation Rating

Blackbaud eTapestry

Blackbaud eTapestry 8.0
Based on 2 answers
The organization as fairly happy with the implementation in that the data was all in the right places. However as they continued to grow, they outgrew eTapestry's functions.
Anonymous | TrustRadius Reviewer

Bloomerang

Bloomerang 9.1
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

Blackbaud eTapestry

Ages ago I built several donor databases in Access. I've been a system and data administrator (among other things) for many years, but have never worked with a competitive product. I inherited my eTapestry system when I joined the organization and spent five years working with it.
Anonymous | TrustRadius Reviewer

Bloomerang

We left DonorPerfect for Bloomerang. I had come from an organization that used Raisers Edge and there was no way I was going to stay with DP. RE is great for larger organizations with staff dedicated to the database, but we were a much smaller organization and needed to have something we could all use easily. We demoed Salsa and Neon and liked them both, but Bloomerang had better integration features and seemed to be the most user-friendly.
Sara Sedlacek | TrustRadius Reviewer

Scalability

Blackbaud eTapestry

Blackbaud eTapestry 1.0
Based on 1 answer
The product overall is not too bad but I would not suggest for a large nonprofit organization.
Anonymous | TrustRadius Reviewer

Bloomerang

No score
No answers yet
No answers on this topic

Return on Investment

Blackbaud eTapestry

  • I haven't had an experience yet with an organization that felt their needs were being met by eTapestry, so that's a tough question for me. Then again, nonprofits come to us when they have some kind of problem to solve, so we're not hearing from the people who adore it.
Anna Hazel Crotty | TrustRadius Reviewer

Bloomerang

  • Because my organization has been using Bloomerang for only one year, we haven't yet studied what impact it has had on our ROI. We have, however, noted that we are able to more efficiently and more rapidly communicate with constituents now than we were able to before we had Bloomerang. We can quickly and efficiently generate acknowledgements and tax receipts - and do so - better than we ever did before.
Sue Trnka | TrustRadius Reviewer

Screenshots

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