What users are saying about
53 Ratings
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Score 6.1 out of 100
6 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager | TrustRadius Reviewer

Greater Giving

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration.For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.
Lindsay Cleland | TrustRadius Reviewer

Pros

Blackbaud NetCommunity

  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
Robert Goodman | TrustRadius Reviewer

Greater Giving

  • Greater Giving is very user-friendly for both staff and volunteers
  • Greater Giving sales and receipt generating features are well received by the guest at our event
  • Greater Giving provides excellent customer support - in particular, their "night of" event support
Anonymous | TrustRadius Reviewer

Cons

Blackbaud NetCommunity

  • NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
  • Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
  • Although A/B testing is available within NetCommunity, it is not easy to set up.
Lily Barger | TrustRadius Reviewer

Greater Giving

  • Love to see more places to log expenses, so you can run a total report of net income.
  • It's often a bit wide for my screen, which I can work around.
Sharon Burk | TrustRadius Reviewer

Likelihood to Renew

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
John Glenn | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Usability

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
Elaine Tucker | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Reliability and Availability

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Performance

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud NetCommunity

Blackbaud NetCommunity 10.0
Based on 4 answers
Blackbaud NetCommunity and all of the Blackbaud products have a great support system. Blackbaud NetCommunity offers support through phone calls, chats, online, and email. Their response time is very quick and the support analysts work with you to resolve issues in a very timely matter. If they do not personally know the answer they will direct you to another support analyst that will be able to assist in a resolution.
Linda Behrman | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

In-Person Training

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Implementation Rating

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
Katalin Sankowich | TrustRadius Reviewer

Greater Giving

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud NetCommunity

We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Brandon Dix | TrustRadius Reviewer

Greater Giving

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees.However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.
Lindsay Cleland | TrustRadius Reviewer

Return on Investment

Blackbaud NetCommunity

  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
Michelle Hidalgo | TrustRadius Reviewer

Greater Giving

  • The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
  • We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
  • The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics
Anonymous | TrustRadius Reviewer

Pricing Details

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Greater Giving

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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