Blueface vs. RingEX

For
the sake of compliance and training, you can record your conversations and
store your customer communications.



You
could have full control over all websites connected to your business phone
account.

Thanks
to the program's corporate directory feature, you can access a contact database
with click-to-call capabilities available online

Incentivized

It's very suitable if you want a competent "business phone" solution. It is extremely reliable; the pricing is competitive, and it offers some advanced features and functions. It offers the ability to set up numbers very quickly and to procure them from across the globe. It offers good flexibility in controlling how and where those numbers route, with the ability to add inline messages, voicemail inbox, etc. It is not, to me, a like-for-like replacement for a call center product (and indeed RingCentral offers a true call center solution). If you are looking for advanced routing rules (such as adding skill priorities) or robust real-time monitoring (e.g., dashboards), this is not the right product.

• You can control your calls, wait, hang up, transfer, intercept, and park for a better client experience without being bothered.
• You can control and keep an eye on calls from your preferred users and groups by personalizing your display.

Incentivized

• Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
• Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
• Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
• Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.

Incentivized

• I would like the Blueface subscription price to be more affordable.

Incentivized

• It will be nice to have more text room monthly.
• Providing clear instructions on how to access features, as most features are buried in the tabs.
• The ability to redial a number without having to go back to the settings buttons on the landlines will be nice.

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Because it works great. In case there's a Wi-Fi issue, communication does not stop because the mobile app can be use with regular cell phone data. During one year + 3 months I've have the service, there's been only one time when there were issues on RingEX's side; however, the time of resolution was on the same day.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

Incentivized

Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.

Incentivized

I really didn't know all the capabilities

Incentivized

If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.

Incentivized

Calls
may be encrypted using Blueface's TLS/SRTP encryption, raising the level of
security.



You
may track your call activity, obtain a report on your calls, and use analytics
to guide business choices.

Incentivized

We are using these products like (Skype, Voip, TextNow, and Second line), but comparatively these products the RingEX has a good performance, because while we were using the other platform, we didn't get proper communication, we couldn't reach out the candidate, we lags to much into spam number, we couldn't communicate properly and the textnow we couldn't sigin sometime. When we start to use RingEX, we get much better productivity and proper communication with our clients.

Incentivized

not to sign up for it or give them any money for a product that does not work

We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.

Incentivized

• You might save money and have more effective business communications.
• Track your calling patterns and make business decisions based on statistics.
• Through the device history, you can monitor any changes or issues.
• You can remotely check the availability of your employees using Blueface BLF.

Incentivized

• Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
• Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.

Incentivized