BMC Helix ITSM vs. UiPath Automation Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BMC Helix ITSM
Score 7.2 out of 10
N/A
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.N/A
UiPath Automation Platform
Score 8.5 out of 10
N/A
UiPath's hyperautomation platform combines a Robotic Process Automation (RPA) solution with capabilities to enable organizations to scale digital business operations at speed, automating millions of repetitive, mind-numbing tasks for businesses and government organizations all over the world.
$420
per month
Pricing
BMC Helix ITSMUiPath Automation Platform
Editions & Modules
No answers on this topic
Automation Developer
$420
per month
Unattended Automation
$1380
per month
Automation Team
$1930
per month
Enterprise Medium Business
Contact Sales
Offerings
Pricing Offerings
BMC Helix ITSMUiPath Automation Platform
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA 60-day trial is available. Buyers can also configure any of these plans to fit the business needs.
More Pricing Information
Community Pulse
BMC Helix ITSMUiPath Automation Platform
Considered Both Products
BMC Helix ITSM
Chose BMC Helix ITSM
Comparing the two, they are quite similar in terms of options available and functionality. I prefer using BMC Helix ITSM (Remedy) as it is easier to customise the tool and has a better user interface. BMC Helix ITSM is the tool used across the business and also by many of our …
UiPath Automation Platform
Chose UiPath Automation Platform
As of now, UiPath is clearly way ahead of Pega RPA and other RPA tools.
  • UiPath has Orchestrator and RE Framework features which make it unique from others.
  • Pega RPA is quite difficult to understand as compared to UiPath.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BMC Helix ITSMUiPath Automation Platform
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
BMC Helix ITSM
9.9
46 Ratings
19% above category average
UiPath Automation Platform
-
Ratings
Organize and prioritize service tickets9.945 Ratings00 Ratings
Expert directory9.932 Ratings00 Ratings
Service restoration9.940 Ratings00 Ratings
Self-service tools10.044 Ratings00 Ratings
Subscription-based notifications9.935 Ratings00 Ratings
ITSM collaboration and documentation9.944 Ratings00 Ratings
ITSM reports and dashboards9.944 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
BMC Helix ITSM
10.0
42 Ratings
19% above category average
UiPath Automation Platform
-
Ratings
Configuration mangement10.039 Ratings00 Ratings
Asset management dashboard10.039 Ratings00 Ratings
Policy and contract enforcement9.932 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
BMC Helix ITSM
9.9
43 Ratings
16% above category average
UiPath Automation Platform
-
Ratings
Change requests repository9.943 Ratings00 Ratings
Change calendar10.040 Ratings00 Ratings
Service-level management9.942 Ratings00 Ratings
Best Alternatives
BMC Helix ITSMUiPath Automation Platform
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Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
airSlate SignNow
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Score 8.5 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Appian
Appian
Score 8.8 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.3 out of 10
Appian
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Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BMC Helix ITSMUiPath Automation Platform
Likelihood to Recommend
8.9
(51 ratings)
9.8
(195 ratings)
Likelihood to Renew
9.0
(6 ratings)
9.0
(7 ratings)
Usability
6.5
(3 ratings)
8.0
(6 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
9.0
(1 ratings)
Support Rating
8.1
(9 ratings)
8.0
(82 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
6.6
(2 ratings)
8.0
(2 ratings)
Configurability
5.0
(1 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
8.0
(1 ratings)
9.0
(1 ratings)
Vendor post-sale
7.0
(1 ratings)
9.0
(1 ratings)
Vendor pre-sale
8.0
(1 ratings)
8.0
(1 ratings)
User Testimonials
BMC Helix ITSMUiPath Automation Platform
Likelihood to Recommend
BMC Software Inc.
Large complex organisation, with complex technology that needs to manage Technology Services. It is very flexible and able to manage a large complex environment but the knowledge required to set this up correctly (foundation data and configuration) is the key factor for success. It can integrate with many other systems and tools and integrate data from many sources - whether that be AWS cloud, or an on premises bespoke system. I would not recommend for a Small Organisation without the resources to set up and maintain the underlying foundation data and configuration.
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UiPath
UiPath Automation Platform is well-suited for automating repetitive and time-consuming tasks such as invoice processing, data entry, and report generation. By using UiPath Automation Platform, employees can focus on more strategic tasks, which leads to increased efficiency. Additionally, UiPath Automation Platform is highly effective at automating rule-based processes, such as financial processes like bank statement reconciliation, account payable, and account receivable processes that follow a set of predetermined rules.
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Pros
BMC Software Inc.
  • Integration with monitoring software like SolarWinds. where Remedy can transform notifications to work orders and assign to respective teams.
  • Detailed Customization capability to fit the exact needs of the organization.
  • Change management calendar, which integrates change orders from all organization departments and facilitates the scheduling process of project managers.
  • It can be offered as a cloud-based service, where you don't need to worry about server maintenance or database backup.
Read full review
UiPath
  • UiPath is very simple to learn.
  • Any type of application can be automated (Desktop Application, Web Application and also applications reachable only via remote technologies such as Citrix, Remote Desktop and so on).
  • The writing of a process code takes place entirely through the use of objects. In the event that there were no objects capable of solving a particular problem, it is possible to use some languages of the .net platform such as: VB.net, C#.
  • It is easy to scale the solution by adding more robots to run a process in case the solution requires more performance in the future.
  • It can also be used by functional analysts to design the flow to be automated.
  • An academy is available online where basic and advanced courses can be taken. It is also possible to take a completely free basic certification.
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Cons
BMC Software Inc.
  • The interface (ironically). My company has made an attempt to replace the "classic" Remedy interface with some more functional, modern, but Remedy set to a particular look and feel (and consequently, functionality)
  • The API is hidden from the user: There exists an API for Remedy, that would make my job TONS easier, as I like to perform actions on Remedy in bulk (and therefore - programmatically). Exposing a user API is very much mainstream these days, so Remedy relying on its interface to perform ITIL is very limiting
  • By extension- the result of Remedy's interface is that it becomes very "click-happy": little buttons, and links stuffed into every corner of the screen, with options API logically together. API is old, but it still feels very rushed.
  • The primary tool for most of my ITIL operations is: searching. API of searching goes into finding assets, checking in equipment, finding users, tickets, etc. What Remedy could very much benefit from a "Google" -like interface
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UiPath
  • As I mentioned, Excel automation is not very effective, there are a number of packages to add, but there is nothing as smooth as a good macro.
  • Working with selectors is certainly challenging and UiPath does a good job with that, but there is room for improvement since the interface could be smarter in selecting the right attributes and warn the user if something is not properly setup.
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Likelihood to Renew
BMC Software Inc.
We have been customers of BMC for well over 7 years now and our corporation is tightly integrated with BMC and multiple solutions they offer us.
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UiPath
This platform has so much potential and have been garnering a lot of attention by proving benefits in terms of saving operational and manpower costs. I am sure with minute efforts we were able to achieve our ROI and the same is the case with many of our customers whom we have been working around Digital Automation initiatives.
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Usability
BMC Software Inc.
At least Remedy is all contained in a single platform, so the interface is consistent. Also, the most heavily performed functions are generally usable. However, to use some of the more advanced modules can be a bit more cumbersome (such as Change Management and CMDB (Not Including ADDM)). So, overall BMC Remedy ITSM is better than some applications like CA SDM or HP SM, but not quite on par with ServiceNow.
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UiPath
It's an easy to maintain and easy to use RPA Tool. It has a relatively low learning curve when compared to other RPA tools in the market. That is mostly due to it's Academy where the bulk of engineers gather their information from. And their Community Forum, is outstanding with support from around the world and almost, if not all, every topic imaginable in the RPA field.
The Community Edition is updated on a regular basis, and last year they even managed to release a build every month!
The Orchestrator, Platform, Go!, Academy is cloud based which makes access to information and data very easy.
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Reliability and Availability
BMC Software Inc.
No answers on this topic
UiPath
Its a cloud based platform which is easily available and used
Read full review
Performance
BMC Software Inc.
No answers on this topic
UiPath
It has proved and provided good performance across platforms and technologies.
Read full review
Support Rating
BMC Software Inc.
The support is good in overall resolving the issues and even in the deployment phase. We are able to use it in production without any trained in-house engineer as the support team gets the job done. We can say that experts completed the deployment for us, and now it is functional.
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UiPath
UiPath RPA has an exceptional studio interface. It has been a year and so since I am using UiPath RPA. Whether it is some my personal task to scrape information & links from the Journal or find a specific character string from multiple PDF collection using OCR, UiPath RPA has made its roots to our technological ecosystem
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Online Training
BMC Software Inc.
No answers on this topic
UiPath
Video material supported by text. The training has evolved a lot in the past 3 years to become more attractive. Specific training tracks exist for the different roles in RPA development, where everyone is expected to learn basic development.
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Implementation Rating
BMC Software Inc.
Satisfied because I didn't have to do it!
Read full review
UiPath
The implementation was quick and practical
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Alternatives Considered
BMC Software Inc.
The decision to select BMC Remedy was made prior to my employment. We did conduct an RFC process for a new ITSM platform and BMC was considered but not selected. We looked at several platforms and ended up choosing Ivanti Service Desk (previously LANDESK) due to the features, ease of customization and price.
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UiPath
As compared to other products, we require programming knowledge and concepts to work but UiPath is for everyone. It provides us extensive event logging at various stages and effective exception handling for applications and business. It increases our agility and enhances the overall productivity further by using the source control SVC. The solution that we implemented is also very scalable in terms of incorporating new requirements.
The open source tools require lots of IT effort in order to set up and maintain over time. UiPath is like a complete package and customer service is also active in terms of solving issues arising while automating procession on a day to day basis.
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Scalability
BMC Software Inc.
Again, always room for improvement, but a very stable product none-the-less.
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UiPath
It can be widely used across various departments regardless of platform the product,processes, use cases are build on.
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Return on Investment
BMC Software Inc.
  • When I was in Management discussion calls, and all the team is happy while using BMC Remedy so I don't find any specific negative impact on our organization.
  • I really enjoy Smart IT as the tool of choice for our incident management team.
  • Visibility of tickets is key. All support staff users can see tickets in consoles they have access to.
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UiPath
  • We are well on our way to automating our expenses, saving so many hours for project managers and engagement managers.
  • Proofs-of-concept excite our clients, though we are yet to make a sale on a project.
  • UiPath specifically has incited interest with our apprentices and has led them to join the RPA team.
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ScreenShots