BoldSign, by Syncfusion® vs. DocuSign

BoldSign is perfect for the small business or startup that needs a legally-binding solution to digitally sign contracts/agreements between 2 parties or more. It's no frills and super easy to use, and requires no training to understand how to use. BoldSign is less appropriate for organisations that require complex integrations and automation capabilities for their digital signature solution.

Incentivized

This product is well suited in the use case that I provided before: when it comes to onboarding employees and providing a clear channel for decision making for human resources, this is an excellent tool to accomplish that. I would say the weak points is when you have back and forth communication with users that it might seem a little redundant to have that back and forth communication in that scenario.

Incentivized

• BoldSign was incredibly easy to pickup and start using. The UX was very intuitive and required no training or guidance.
• BoldSign's signed contracts repository is a very easy-to-access and navigate system to store and access all our signed documents.
• BoldSign customer support has always been incredibly responsive and helpful.

Incentivized

• Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
• Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
• Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
• The recipient can save the document after signing, so they too have their own electronic copy for their records

Incentivized

• It would be great if BoldSign saved my signature in my account to use each time
• It might be easier if you could select signature (or any heading for that matter) and click where you want it instead of dragging it to where you want it.
• It would be nice if completed document’s automatically saved to a selected folder for safe keeping.

• Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
• Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
• It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.

Incentivized

Great product. Great price. Free for up to 25 signatures for one persons account. Having a group using it under one account is even a great price. Much cheaper than all the alternatives out there and does the same stuff the others do

I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."

Incentivized

Very straight forward to use and customers understand the service. No questions or need for me to explain. The free tier is amazing and has locked me in as a customer for when we're big enough to need the paid version.

Incentivized

Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.

Incentivized

No issues to date.

Incentivized

It does not go down. I have had zero issues with DocuSign, approaching 4 years.

Incentivized

No issues with performance.

Incentivized

Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.

Incentivized

At the beginning I had a question so I emailed them. Response was super quick. Other then that I have not had to contact them for any help. System is easy to use

I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours

Incentivized

Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.

Incentivized

Very easy...I was able to start using it immediately.

Incentivized

Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.

The price-performance ratio is better with BoldSign. If I want to scale up to the next level and then go back, I can do it easily with BoldSign, unlike Adobe, for example. If you want to try another application, that's fine. They all do the same thing. In my experience, the ease of use, sourcing and functionality was perfect with BoldSign.

There has never been anything that we could really compare to Docusign. We have tried sending documents in a PDF version, but that was not nearly as efficient. DocuSign saves your signature in the system and uses that as it goes through your documents.

Incentivized

No changes necessary.

Incentivized

Not sure as I don't have a need to scale.

Incentivized

In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.

Incentivized

• So far I have only used the free version
• I am sure that the paid version would be extremely beneficial if you did a bunch of contracts. I just started using the program, so not too many contracts yet. If I need to upgrade my subscription, the price will be well worth it.

• Less paper use, faster signature times, less time standing at the printer/scanner to send documents to yourself
• Security over your signature! Security over your company's signature and authorization to approve projects, cash flow etc
• Love audit trails and the seamless tracking of the status of the document

Incentivized