Bonterra ETO vs. Kissflow

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bonterra ETO
Score 6.5 out of 10
Enterprise companies (1,001+ employees)
Case management software that consolidates data, caseloads, and service delivery programs, helping users to save time and serve more people. Bonterra ETO is purpose-built for organizations looking to improve their program and case management. ETO is built in accordance with industry security standards and includes tools that helps users to focus on advancing their missions, as well as: Reduce time spent entering data into separate systems to increase overall data…N/A
Kissflow
Score 7.4 out of 10
Small Businesses (1-50 employees)
KiSSFLOW is a cloud-based business process management and workflow management software designed to enable users to create an unlimited number of automated business applications with a through a simple user interface.
$15
per month per user
Pricing
Bonterra ETOKissflow
Editions & Modules
No answers on this topic
Small Business
$15
per month per user
Offerings
Pricing Offerings
Bonterra ETOKissflow
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsMinimum of 10 users
More Pricing Information
Features
Bonterra ETOKissflow
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bonterra ETO
-
Ratings
Kissflow
7.6
18 Ratings
7% below category average
Dashboards00 Ratings6.418 Ratings
Standard reports00 Ratings8.316 Ratings
Custom reports00 Ratings8.116 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Bonterra ETO
-
Ratings
Kissflow
8.4
18 Ratings
0% above category average
Process designer00 Ratings8.016 Ratings
Process simulation00 Ratings10.05 Ratings
Business rules engine00 Ratings8.212 Ratings
SOA support00 Ratings8.211 Ratings
Process player00 Ratings8.110 Ratings
Support for modeling languages00 Ratings9.12 Ratings
Form builder00 Ratings8.014 Ratings
Model execution00 Ratings7.813 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Bonterra ETO
-
Ratings
Kissflow
7.1
7 Ratings
12% below category average
Social collaboration tools00 Ratings7.17 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Bonterra ETO
-
Ratings
Kissflow
8.5
15 Ratings
6% above category average
Content management00 Ratings8.515 Ratings
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Bonterra ETOKissflow
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Score 7.4 out of 10
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User Ratings
Bonterra ETOKissflow
Likelihood to Recommend
7.0
(44 ratings)
7.3
(19 ratings)
Likelihood to Renew
1.0
(6 ratings)
-
(0 ratings)
Usability
1.0
(5 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
7.3
(1 ratings)
-
(0 ratings)
Support Rating
4.0
(5 ratings)
9.7
(2 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
5.1
(2 ratings)
-
(0 ratings)
Product Scalability
5.5
(1 ratings)
-
(0 ratings)
Vendor post-sale
6.4
(1 ratings)
-
(0 ratings)
Vendor pre-sale
6.4
(1 ratings)
-
(0 ratings)
User Testimonials
Bonterra ETOKissflow
Likelihood to Recommend
Bonterra Program Management
ETO Social Solutions should be avoided until they start caring about the problems generated by their software. In regards specifically to the ARMS suite utilized by the entire state of California, until the ETO software learns how to speak with SOMS, and unless it can be customized by knowledgeable people who consult with front-line users. It is not appropriate to provide the state legislature with bad data. I have 6 years of experience with it and I have multiple sources of agreement from fellow users throughout the state.
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Kissflow, Inc (OrangeScape)
Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
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Pros
Bonterra Program Management
  • ETO's customization allows for the use of so many different and unique applications.
  • The ability to build extremely customized reports also allows us to get very detail oriented results or very broad building wide stats.
  • The additional added features such as workflow, referrals, and ETO Engage are useful in their own way and add more ways to better track and record data while simplifying some end-user processes.
Read full review
Kissflow, Inc (OrangeScape)
  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
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Cons
Bonterra Program Management
  • The user interface is not intuitive and exceptionally difficult for non-tech savvy people to learn.
  • The system is not as customizable as we were led to believe at the initial purchase.
  • The system does not interface well with other systems. Organizationally we are moving towards data integration, and we will likely replace ETO because of this limitation.
  • Considering the limitations of the system, the cost is quite high. We've seen only marginal benefits of this system over pen and paper, and the ROI is not promising.
  • The initial build process was very frustrating. We didn't understand what the developer was billing us for. Something like simple touchpoint forms was billed for more hours than it would seem to require.
  • A system like this should be both fully mobile compatible and have offline functionality.
  • We would benefit from more nuanced security settings.
Read full review
Kissflow, Inc (OrangeScape)
  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
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Likelihood to Renew
Bonterra Program Management
Social Solutions has been great for our organization. It has allowed us to not only report on data, but to dive into it to see trends and give snapshots of the current status of our neighbors. Social Solutions has been helpful in getting us to see additional ways we can use our data and ways that it is easier for front line staff to use this tool
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Kissflow, Inc (OrangeScape)
No answers on this topic
Usability
Bonterra Program Management
As a technically savvy person with experience learning new database software systems I find ETO relatively straightforward now that I've been trained in it's use. However, many of our staff are less technically savvy and the learning curve for ETO can be grueling for many, who require frequent troubleshooting and support from me. Additionally, there are small quality of life improvements that would increase usability even for me - such as allowing multiple tabs to be open simultaneously or being able to use the browser's "back" and "forward" buttons.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Reliability and Availability
Bonterra Program Management
Routine maintenance is announced with plenty of lead time, and the few times I've been unable to log in to the system properly a simple refresh was all that was required to fix.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Performance
Bonterra Program Management
Mostly really strong now, although I understand that for some years before switching their hosting service to AWS performance was a real issue with ETO and we had frequent problems with pages timing out or other glitches stemming from performance issues. With AWS that is mostly a thing of the past, although it is still a major issue with the reporting tool which is unable to run reports on the entire database due to performance limitations, instead requiring admins to define universes prior to running queries.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Support Rating
Bonterra Program Management
We love the first tier customer support folks! They're friendly, helpful, and knowledgeable within the scope of their position. The experiences we've had with their supervisors have also been mostly good and again they seem to be doing what they can within the scope of their positions. This is what prevents me from selecting 1. Unfortunately, none of these wonderful folks can offer real solutions when things are actually broken. They verify there's a problem and send it to the black hole called "the developers". After that, we don't hear anything useful and we figure out how to live with/work around the problem ourselves. (Requests for updates typically get "still with the developer" responses.) This is highly frustrating given that most of our issues are basic system issues (functionality that worked then broke after an update by Social Solutions, servers not syncing, report universes not flattening automatically, etc.). All we want is for the system to work as designed and to be fixed in a timely fashion when it doesn't. Apparently, that's too much to ask. (And no, we don't expect it to happen instantly, programming and quality control checks obviously take time.)
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Kissflow, Inc (OrangeScape)
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
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Online Training
Bonterra Program Management
Really good trainer and exhaustive curriculum covered, but ETO is a complex enough system that you don't *really* know how to use it until you've been in the trenches for a few weeks. For instance, I took a Report Writing training and emerged with some fluency in the reports interface and a vague understanding of the process, but immediately encountered a legion of instance-specific idiosyncrasies that would have been totally impossible to address in a webinar training for a dozen folks from different orgs working in different instances.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Implementation Rating
Bonterra Program Management
Hard to say, as I was not with the agency at the time. However, based on our use of the software ~5years later I can say that there were no catastrophic design choices made during implementation that have become unduly burdensome as we've scaled up.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Alternatives Considered
Bonterra Program Management
When we made our decision several years ago Social Solutions had just acquired Apricot. At that time it was recommended to use ETO based off our revenue stream. However, it seems like Social Solutions has put in a lot more time and effort into Apricot over ETO and it seems more modern and user friendly. I think it is worth a second look once our contract expires
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Kissflow, Inc (OrangeScape)
KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
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Scalability
Bonterra Program Management
The core product scales well, and we've grown quite a bit as an agency during our use of ETO. However, there are some real pain points particularly around creating new programs and managing report universes that require extensive offline checklist resources and a full-spectrum understanding of how changing settings in one part of ETO can have downstream impact in other areas. This can introduce a "chilling" effect on proposed changes to the system, where there is strong incentive to leave things as-is to avoid unforeseen consequences.
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Kissflow, Inc (OrangeScape)
No answers on this topic
Return on Investment
Bonterra Program Management
  • I would say that at this point the overall ROI has been negative as we aren't getting much more out of our data by the switch we made to ETO, but the cost is much higher. I anticipate that will change as we get better at using ETO.
  • Most users that have switched to ETO in our organization prefer it to what they were using before and some are more appreciative of the value they can get from the data.
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Kissflow, Inc (OrangeScape)
  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
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ScreenShots

Bonterra ETO Screenshots

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Kissflow Screenshots

Screenshot of Overall Efficiency MonitoringScreenshot of Workflow TrackingScreenshot of Process MetricsScreenshot of Drag and Drop Form BuilderScreenshot of Parallel Branches WorkflowScreenshot of Change Filed Permissions