Likelihood to Recommend Bookeo is well suited for online booking. The software makes it easy to add links to a specific service for website integration. The customer is informed with a confirmation email, then a reminder email and finally a thank you email. The customer can also make changes to the event without using store staff.
Read full review Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
Read full review Pros Easy to customise User Freindly Great reporting Read full review Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity. Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting. I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists. Read full review Cons A customer field for the name of a business or organization would be helpful Expand the search fields to include telephone numbers and business name Enable the customer to purchase an item instead of only services Provide an app for the Clover Station POS system Read full review Booker has had some system failures recently that have caused a hard time for us. Sometimes Booker updates reset certain features which cause us to have to reset everything. The Booker app does not have the same features as the full site which sometimes does not make it easy for us. Read full review Likelihood to Renew Great price for a program that works well. We have never had a system crash during the 10 years of use.
Read full review Because I'm so familiar with it. I'll definitely reconsider.
Read full review Usability It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
Read full review Support Rating Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
Read full review Implementation Rating As far as I know, implementing Booker into our business was fairly easy.
Read full review Alternatives Considered Simply Book me - Too many optional extras Setmore - wont really help with customising of classes Honestly weve tested so many but bookeo is the only one that does all that we need!
Read full review When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Read full review Return on Investment We have increased our business by 20% each year over the last 10 years (bookeo a great help with this) Read full review Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders. Increased employee / staff communication, they can now log in and see their schedules. Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute. Read full review ScreenShots