What users are saying about
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Top Rated
386 Ratings
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Top Rated
110 Ratings

Box

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Top Rated
386 Ratings
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Score 8.1 out of 101

Citrix ShareFile

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Top Rated
110 Ratings
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Score 8.5 out of 101

Likelihood to Recommend

Box

Box is a very good general use cloud drive that has made some major strides in compliance across many various industry branches. Multinational companies could benefit greatly from using Box as their cloud solution because of their commitment to compliance and all of the new regulations. Box is also suited for integrations into many platforms - including Office 365, Google Apps and even Salesforce. I would still have to say that Office 365 users would benefit more from using the baked in OneDrive - which has really good compliance features too...
Vin Campbell profile photo

Citrix ShareFile

Industry-tailored workflows: ShareFile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. I think it is not as good for small businesses especially if you have part-time employees as paying for their access as well can add up quickly for overall costs
christian Maxwell profile photo

Feature Rating Comparison

File Sharing & Management

Box
8.6
Citrix ShareFile
8.8
Versioning
Box
8.3
Citrix ShareFile
8.5
Video files
Box
8.7
Citrix ShareFile
8.9
Audio files
Box
8.5
Citrix ShareFile
9.0
Document collaboration
Box
8.7
Citrix ShareFile
8.8
Access control
Box
8.9
Citrix ShareFile
9.1
File search
Box
8.7
Citrix ShareFile
8.2
Device sync
Box
8.3
Citrix ShareFile
8.9

Cloud Storage Security & Administration

Box
8.6
Citrix ShareFile
8.7
User and role management
Box
8.7
Citrix ShareFile
8.7
File organization
Box
8.5
Citrix ShareFile
8.8
Device management
Box
8.6
Citrix ShareFile
8.8

Cloud Storage Platform

Box
8.9
Citrix ShareFile
8.6
Performance
Box
8.9
Citrix ShareFile
8.9
Reliability
Box
9.0
Citrix ShareFile
9.0
Storage Reports
Box
8.7
Citrix ShareFile
8.0

Pros

Box

  • File sharing. Can share with people inside or outside of your organization easily via a link.
  • Collaboration. Once files are shared, easy to download and edit files. When reuploading document or making changes, Box shows that the version has been updated and by which user.
  • Easy to use cloud storage management system. Easy to host, store and share files all in one place.
No photo available

Citrix ShareFile

  • I think that one of ShareFile's greatest strengths is its ease of use. With the outlook plug-in sharing large documents is so quick and easy.
  • I also like the security and control that is provided for who can access the documents and tracking the changes within them. I think it does well at protecting information that leaves the company.
  • I also think the website is well organized and easy to use. It was very easy for us to implement and train our employees on the proper use of the website and software.
christian Maxwell profile photo

Cons

Box

  • W10 app is a bit slow to sync on mobile and desktop. The website does not have this issue.
  • W10 app does not respect UI theme (Dark/Light) or accent color. Forgivable given branding practices, but still not optimal.
  • W10 app live tile does not show useful information. OneDrive shows recent uploads, DropBox shows account status (free space).
  • W10 app does not expose all features/information that the website exposes.
No photo available

Citrix ShareFile

  • One of the downsides that I noticed was that there is no document lockout tool so if multiple users were to access and edit a file at the same time there is potential for version errors.
  • Strong internet coverage is required. Without good internet, accessing files and syncing them to the cloud could be difficult.
  • The price can be a bit high especially for the smaller businesses but you do get the support that is not available for free cloud services like Google Drive.
christian Maxwell profile photo

Likelihood to Renew

Box

Box 8.0
Based on 12 answers
Highly functional software allowing for great collaboration environment for teams in multiple locations.
Kristopher Ying profile photo

Citrix ShareFile

Citrix ShareFile 8.6
Based on 3 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
No photo available

Usability

Box

Box 9.5
Based on 13 answers
Very intuitive software.
Kristopher Ying profile photo

Citrix ShareFile

Citrix ShareFile 9.4
Based on 14 answers
I think it's incredibly user friendly. When folks come to me for help with the program, it's generally inane issues like forgetting their password. It's been extremely rare that there was any actual issue with the software.
Jennifer Carrigan profile photo

Reliability and Availability

Box

Box 10.0
Based on 5 answers
We have experienced no outages.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Performance

Box

Box 8.5
Based on 11 answers
We sometimes experience delays; of course, those are probably "Internet" problems rather than Box. One thing Box could do to be more helpful is to provide data on the status and speed of file synchronization.
No photo available

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
ShareFile has several qualities, has great integration, great online collaborative editing among several members, secure file sharing. ShareFile has some weaknesses, nothing alarming or serious, details that can improve, therefore putting everything in the balance I believe this is a fair rating for the Citrix ShareFile
Marcio Vizoli profile photo

Support

Box

Box 8.0
Based on 6 answers
As mentioned, it can be difficult to get initial responses and to get your issues acknowledged, let alone resolved. I had a few issues dealing with Box Sync and that took a while to get resolved. Billing issues was another area I ran into issues. Whether upgrading/downgrading packages as needed, it generally took a few times to get what I actually wanted/asked for
Sam Montoya, CSM profile photo

Citrix ShareFile

No score
No answers yet
No answers on this topic

In-Person Training

Box

Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Online Training

Box

Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Implementation

Box

Box 10.0
Based on 6 answers
It was uneventful. One lesson learned was to ensure that the right standards were in place to separate data for various projects and customers before people created a mess by putting data wherever made most sense to them.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Alternatives Considered

Box

We also looked at DropBox, but the collaboration features were not as strong. We are not currently using the Enterprise edition of Box, but those are features we may use in the future and don't exist in DropBox.
No photo available

Citrix ShareFile

I think Citrix ShareFile is more secure and reliable than Dropbox. It definitely projects an aura of professionalism to use ShareFile rather than Dropbox. It's like the difference between a lawyer having an email address from his own domain versus a lawyer using a Gmail account
Andrew Simpson profile photo

Scalability

Box

Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Return on Investment

Box

  • Very negative impact on the business. Cost of resolving issues far exceeds any efficiencies gained by using box when it works.
Vittoria Anderson profile photo

Citrix ShareFile

  • Time - Much faster than obtaining files the old fashion way
  • Organized - Know when things are being downloaded
  • Email alerts - Good interface
No photo available

Pricing Details

Box

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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