What users are saying about
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Top Rated
412 Ratings
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Top Rated
116 Ratings

Box

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Top Rated
412 Ratings
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Score 8 out of 101

Citrix ShareFile

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Top Rated
116 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

Box

Box is great for uploading pretty much any file type and sharing it between people, computers, locations, anything. The file upload process is seamless, especially when you download the local file application. There is no longer a need to attach 10 different files to an email, you can now just tell them what folder they are in on Box, and they can be found easily.
Tyler Grudowski profile photo

Citrix ShareFile

Industry-tailored workflows: ShareFile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. I think it is not as good for small businesses especially if you have part-time employees as paying for their access as well can add up quickly for overall costs
christian Maxwell profile photo

Feature Rating Comparison

File Sharing & Management

Box
8.4
Citrix ShareFile
8.8
Versioning
Box
8.1
Citrix ShareFile
8.5
Video files
Box
8.0
Citrix ShareFile
9.0
Audio files
Box
7.8
Citrix ShareFile
9.0
Document collaboration
Box
9.0
Citrix ShareFile
8.7
Access control
Box
9.1
Citrix ShareFile
9.1
File search
Box
8.4
Citrix ShareFile
8.3
Device sync
Box
8.3
Citrix ShareFile
9.0

Cloud Storage Security & Administration

Box
8.6
Citrix ShareFile
8.8
User and role management
Box
8.6
Citrix ShareFile
8.7
File organization
Box
8.8
Citrix ShareFile
8.8
Device management
Box
8.4
Citrix ShareFile
8.9

Cloud Storage Platform

Box
8.9
Citrix ShareFile
8.5
Performance
Box
9.0
Citrix ShareFile
8.8
Reliability
Box
8.9
Citrix ShareFile
8.9
Storage Reports
Box
8.8
Citrix ShareFile
7.8

Pros

Box

  • In the business version, you have unlimited storage space in the cloud, so you never have to worry about the amount of files you upload, or buy more space in the cloud.
  • You can have an unlimited number of users making use of the same cloud, which is very good because it does not limit you to having to give priorities within the work group.
  • Box has data protection and file encryption, so you can protect your relevant information.
  • The web and mobile versions work excellently and very fast, both for entering your account and uploading files, and that is a very important factor since it allows you to work or review files from anywhere without having any problem.
burt smith profile photo

Citrix ShareFile

  • I use ShareFile almost exclusively for sending or receiving documents. I recently had to share an entire litigation file, including dozens of photographs and videos, lengthy reports, etc. with another attorney. The ability to upload it to ShareFile and then send a download link to the other attorney made file sharing a snap.
  • Clients who are not technically savvy love it when I tell them they can send a large file to me by simply clicking on the link in my email and following the simple instructions from there.
  • There are a number of features of Citrix ShareFile that I will confess I do not use. It's collaborative feature (allowing people in different locations to work on the same files) appears robust. I just don't personally have a need for that very often.
Andrew Simpson profile photo

Cons

Box

  • Box has a bubbly UI that doesn't seem as serious, sleek, or "cool" as it could be.
  • Sometimes I have to perform extra clicks when I want to just have a single button, like sharing a link to a file with someone outside the organization.
  • Box is locked into the classic file explorer method of file management. I would prefer the option of alternate views such as tag-based file management as well.
Jonah Dempcy profile photo

Citrix ShareFile

  • Annotations, annotations, annotations. I love them, BUT there is this very annoying problem where, if I begin typing an annotation, someone else starting to type in an annotation will stop me (even though I started before them) from writing. It actually removes anything I wrote. You'd think this would have been caught early on, but it has been an issue for over a year and is very frustrating for me. Our workflows typically involve 4-5 people, but sometimes up to 10. When a workflow gets initiated and we get the notification email, many of us pop in there at the same time and fight over who is annotating what. When we have a doc that is 8+ pages long, it becomes highly time-consuming for this reason alone.
  • Back to the annotations again, if there are many markups on a page, it is nearly impossible to figure out where the annotation belongs. For example, if there are 3 on one page, it's very easy to follow the line to the area the annotation belongs. But when you get conversations in the annotations (e.g., 'Change this to XXXX' and someone replies 'Would you prefer if YYYY were moved to replace XXXX?') which naturally happens, and when those annotations stack up (such as in our product mailers that display 6 product images, titles, prices, SKUs, sub SKUs, content blurb), that takes up space FAST. You can't click an annotation and follow its track. You're left to figure it out on your own.
  • There is no animation support for .gifs. I don't know if this is intentional, impossible, or what. But we are moving more into .gif graphics and it's impossible to see the animation within ShareFile. We also cannot annotate .gifs, so there's that.
Steffany Winkelmann profile photo

Likelihood to Renew

Box

Box 8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Sam Montoya, CSM profile photo

Citrix ShareFile

Citrix ShareFile 8.6
Based on 3 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
No photo available

Usability

Box

Box 9.1
Based on 16 answers
The program is generally easy-to-use, but there are some issues with the file structure metaphor. It can be confusing for people accustomed to working with tree file structures. For example, if I share a folder with someone which is several levels down in my folder hierarchy, the shared folder displays at the root level for the person with which I shared. This is confusing and is not adequately covered in the training or documentation.”
No photo available

Citrix ShareFile

Citrix ShareFile 9.4
Based on 14 answers
I give it a 10 for an overall rating for several reasons.1. Technical Support is one of the best around. I get immediate help and resolution to any issue I have faced.2. The product is simple to use and provides businesses with amazing features to streamline the sharing of large files.3. The product is easy to deploy and manage. As an IT Manager, it is important to have control over your data.
Joe Spradlin profile photo

Reliability and Availability

Box

Box 10.0
Based on 5 answers
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Performance

Box

Box 8.7
Based on 12 answers
They have met our expectations and even exceeded them in some ways. We are very happy with our choice to start using Box and will continue to use it going forward. It's helped us become more efficient and compliant in our business! This has helped our call centers as well become more effective and compliant as well.
Eric Thorsteinson profile photo

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
ShareFile has several qualities, has great integration, great online collaborative editing among several members, secure file sharing. ShareFile has some weaknesses, nothing alarming or serious, details that can improve, therefore putting everything in the balance I believe this is a fair rating for the Citrix ShareFile
Marcio Vizoli profile photo

Support

Box

Box 7.8
Based on 11 answers
As mentioned, it can be difficult to get initial responses and to get your issues acknowledged, let alone resolved. I had a few issues dealing with Box Sync and that took a while to get resolved. Billing issues was another area I ran into issues. Whether upgrading/downgrading packages as needed, it generally took a few times to get what I actually wanted/asked for
Sam Montoya, CSM profile photo

Citrix ShareFile

Citrix ShareFile 10.0
Based on 1 answer
Incredible. No one likes to take time to have to call support (we want it just to work), but when I have had to, my problems have gotten fixed quickly and accurately.
Heather Neisen profile photo

In-Person Training

Box

Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Online Training

Box

Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Implementation

Box

Box 10.0
Based on 6 answers
Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Alternatives Considered

Box

I was (and am) a very early cloud adopter. I've had accounts with all of the major players since their inception - some even on direct invite! That said - I've used most all of the cloud services, and I've found that most offer the same and/or similar services with the main variations being in plan levels; space offered; integration sets; etc. Box has really stepped up their game in regard to overt compliance and GDPR regulations, so for any company that needs these two features as their main ones - Box is the answer.
Vin Campbell profile photo

Citrix ShareFile

Much smoother integration with sync, outlook, and the file structure. Everything works well and without much input after initial setup. Allows for document collaboration with office products and other important integrations.We frequently had problems with OneDrive backing up information automatically, which drove us to look for something better even though we have OneDrive through our Office365 subscription
Christopher Martin profile photo

Scalability

Box

Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
No photo available

Citrix ShareFile

No score
No answers yet
No answers on this topic

Return on Investment

Box

  • We decommissioned a PC backup tool because Box Sync provided similar functionality. I am not part of our IT department so I don't know how many dollars we saved, but during the migration, we were told it was a significant cost saving.
  • Our prior file sharing solution was so bad that people would only use it if they absolutely had to, meaning our file sharing practices were terrible. Now, people use Box for everything because it's so easy, so we now have better access to all the content we produce across our departments
  • I don't have stats on this, but the use of Box Notes vs. standard email-based collaboration has a significant impact on project team effectiveness in several projects I've been involved in.
No photo available

Citrix ShareFile

  • ShareFile has allowed us to more efficiently share large files with our clients. If we did not have this system we would have to break down files into multiple attachments, which could affect the quality of the final product, thus affecting client relationships.
  • ShareFile has not negatively effected our ROI by any means. Its price is fair, and we are much better off with it than without it.
Samantha Stender profile photo

Pricing Details

Box

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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