What users are saying about
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Top Rated
453 Ratings
123 Ratings

Box

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Top Rated
453 Ratings
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Score 8.3 out of 100
123 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Box

Box is well suited for projects on which a smaller handful of individuals are working on the same project at the same time. I can imagine that for files that require the input of many individuals, Box file editing and sharing may run slower than desirable. Box will help seamlessly integrate desktop applications like Microsoft Office with online editing and collaboration capability.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

ShareFile works very well for sending encrypted attachments through the Outlook app. The one-click feature makes it intuitive for users. There are two scenarios I can think of where it wouldn't fit as well. If you have a significant user base who does not use the Outlook app ShareFile may be harder to implement as users would have to go to the web portal. Additionally, the Outlook app has an automated feature where it will encrypt files over a certain size. This inconsistency can annoy some users but that will be more of a deployment detail.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

File Sharing & Management

Box
8.7
Citrix ShareFile
8.4
Versioning
Box
8.5
Citrix ShareFile
8.2
Video files
Box
8.5
Citrix ShareFile
8.0
Audio files
Box
8.5
Citrix ShareFile
7.7
Document collaboration
Box
8.7
Citrix ShareFile
7.9
Access control
Box
9.2
Citrix ShareFile
9.3
File search
Box
8.4
Citrix ShareFile
8.5
Device sync
Box
8.7
Citrix ShareFile
8.9

Cloud Storage Security & Administration

Box
8.9
Citrix ShareFile
8.9
User and role management
Box
8.8
Citrix ShareFile
8.9
File organization
Box
9.2
Citrix ShareFile
8.9
Device management
Box
8.8
Citrix ShareFile
8.9

Cloud Storage Platform

Box
8.9
Citrix ShareFile
8.5
Performance
Box
9.0
Citrix ShareFile
8.5
Reliability
Box
8.9
Citrix ShareFile
8.8
Storage Reports
Box
8.8
Citrix ShareFile
8.1

Pros

Box

  • Ease of sharing - extremely important when multiple people/departments are working on the same project.
  • Ease of access - Box can be accessed via the web or by the cloud (Box Sync, Box Drive) so you can access your files even on computers you don't regularly use.
Heather Miller | TrustRadius Reviewer

Citrix ShareFile

  • Authenticated electronic document signatures--self-signing, and sending out for signatures. This is a robust feature that also allows for additional information to be added to documents being sent for signatures, such as dates, notes, and items omitted but needed.
  • Encrypted emails through ShareFile, Citrix apps for Outlook, Gmail, and Mac email systems. Encrypted email messages cannot be cut/pasted, nor forwarded without encryption. If only the attachments need to be encrypted, the email message can be unencrypted. Also, two options for securely opening an encrypted email (one with less credentials, one with more).
Anonymous | TrustRadius Reviewer

Cons

Box

  • The local application sometimes times out on you unknowingly, so you have to check periodically that it is still running and syncing your data.
  • I wish Box had a way of accessing your online portal without first going to the website and clicking through a few pages in order to get to where you need to go to access your files online.
  • It would be nice if there were a few more of the Box features included in the free version, or at least be able to get a free trial of them. Box makes so many cool softwares that would be nice to have for productivity.
Tyler Grudowski | TrustRadius Reviewer

Citrix ShareFile

  • Software can close or quit all on its own sometimes.
  • The password reset can be a pain with all the "choose a picture" steps to prove you are not a robot.
  • I sometimes see issues with synchronizing long file paths and special characters.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Box

Box 8.0
Based on 12 answers
I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
Sam Montoya, CSM | TrustRadius Reviewer

Citrix ShareFile

Citrix ShareFile 10.0
Based on 4 answers
The cost is fair and the program does what it has promised to do. Customer service is attentive. I'm not aware of any better-sounding file sharing systems out there that would tempt us to discontinue ShareFile.
Anonymous | TrustRadius Reviewer

Usability

Box

Box 9.1
Based on 17 answers
I think I can only describe it as excellent. All aspects of Box work without problem, quickly and efficiently. The file upload and download systems are quite fast, the process of access from different platforms is carried out without problems, so far no document has been generated in conflicts or unexpected copies, or any type of error.
burt smith | TrustRadius Reviewer

Citrix ShareFile

Citrix ShareFile 9.2
Based on 15 answers
ShareFile is so easy to use I was able to download all of my projects files and have them set up to sync before my supervisor could even come over to explain the process to me. It is a neatly organized and intuitive software that allows even the less tech-savvy to become power users.
christian Maxwell | TrustRadius Reviewer

Reliability and Availability

Box

Box 10.0
Based on 5 answers
Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

No score
No answers yet
No answers on this topic

Performance

Box

Box 8.8
Based on 12 answers
Box is fast, but it's not as fast as it could be. There are times when I wish it didn't have so many features and just let me get to the file I want quickly, and click once to generate a link to share the file and paste it to my clipboard. Instead, it takes maybe 20 or 30 seconds for something that I wish took only 5 or 10 seconds. Overall, it is a snappy interface, though, so I can't complain too much.
Jonah Dempcy | TrustRadius Reviewer

Citrix ShareFile

Citrix ShareFile 8.9
Based on 13 answers
Easy to use, easy to integrate with Outlook. I only gave it a 9 because I have found that sometimes it does not play nicely with Outlook and can slow it down. But, when that happens (not frequent), I restart Outlook and all is well again
Andrew Simpson | TrustRadius Reviewer

Support Rating

Box

Box 8.1
Based on 31 answers
I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

Citrix ShareFile 8.8
Based on 9 answers
We find that tickets circle around Level 1 techs and response time is slow as Australia is not in a great time zone compared to their support team. When escalated to Level 2 and 3, sometimes issues get resolved but we find many times that our environment is blamed and they do not always take responsibility of their platform. We have also sometimes had to escalate issues to our local technical and sales reps to see any progress on tickets.
Alvin Landicho | TrustRadius Reviewer

In-Person Training

Box

Box 10.0
Based on 1 answer
The in person training was done in house and I helped with the training, people seem to respond well.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

No score
No answers yet
No answers on this topic

Online Training

Box

Box 10.0
Based on 3 answers
The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

No score
No answers yet
No answers on this topic

Implementation Rating

Box

Box 10.0
Based on 6 answers
It was uneventful. One lesson learned was to ensure that the right standards were in place to separate data for various projects and customers before people created a mess by putting data wherever made most sense to them.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

No score
No answers yet
No answers on this topic

Alternatives Considered

Box

Box allows for larger amounts of data to be moved between our call centers and us without the restrictions we ran into before. When we need to transfer call recordings between us and our call centers or carriers, they need to be done quickly and securely. Some of those call recordings are very large and we had troubles before we started using Box
Eric Thorsteinson | TrustRadius Reviewer

Citrix ShareFile

Dropbox was sufficient, but it required downloading Adobe Acrobat. And I'll tell you this - many people in our organization aren't the best with installing the 'right' software (i.e., they do a Google search, click a link, click the wrong download button and install some other nonsense like a toolbar or what have you) and then it has caused more issues than are needed. ShareFile is plug & play.
Steffany Winkelmann | TrustRadius Reviewer

Scalability

Box

Box 10.0
Based on 1 answer
It's great, as we put more files on there it's done very well.
Anonymous | TrustRadius Reviewer

Citrix ShareFile

No score
No answers yet
No answers on this topic

Return on Investment

Box

  • Well - I am using the free version - so I am way into the positive ROI! However - for the paid versions, the ROI is good as they start with a $5 (100GB) per month plan with quite a lot of features, so finding a version in your price range should be easy.
  • I think one negative impact thing will be fact that a solution like OneDrive - which is part of Office 365 - or Google Drive (part of Google Apps) - would virtually eliminate the need to go with an outside service.
  • Compliance factors might sway a company back. Couple that with an attention paid to the location of data in the Box network (think GDPR) - and you can sway some back to Box.
  • Couple a $5 Box account with a free Gmail account and someone can go into business quite easily!
Vin Campbell | TrustRadius Reviewer

Citrix ShareFile

  • POSITIVE IMPACT: Considering the process we were using prior to ShareFile (FTP and WinZip), our ROI was almost immediate. ShareFile took the complexity out of the process and gave us control and audits over our file collaboration functions.
  • POSITIVE IMPACT: We all know that a happy user is soo much better than an unhappy one. I have approximately 20 users at this time and they have provided nothing but POSITIVE remarks about how simple and fast it is to use.
  • POSITIVE IMPACT: Centralized management as an IT Manager is paramount. ShareFile is easy to manage and deploy to end users. I would say it's as close to effortless as it can possibly be.
Joe Spradlin | TrustRadius Reviewer

Pricing Details

Box

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Citrix ShareFile

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Box
8.7
Citrix ShareFile
8.7

Likelihood to Renew

Box
8.0
Citrix ShareFile
10.0

Usability

Box
9.1
Citrix ShareFile
9.2

Reliability and Availability

Box
10.0
Citrix ShareFile

Performance

Box
8.8
Citrix ShareFile
8.9

Support Rating

Box
8.1
Citrix ShareFile
8.8

In-Person Training

Box
10.0
Citrix ShareFile

Online Training

Box
10.0
Citrix ShareFile

Implementation Rating

Box
10.0
Citrix ShareFile

Scalability

Box
10.0
Citrix ShareFile

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