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Box vs. IBM FileNet Content Manager vs. OpenText Web CMS

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Box

    Score8.9 out of 10
    N/ABox is an online Intelligent Content Management solution that caters to individual users as well as businesses.

    $20

    per month 3 users (minimum)

    IBM FileNet Content Manager

    Score10 out of 10
    N/AIBM FileNet Content Manager is a cloud-native content services solution to manage, share and collaborate on content to save employees’ time and improve customer experiences. This ECM solution includes functionality for document management, business process management, case management, content analytics, imaging, records management, and information governance. The IBM FileNet Content Manager content management solution provides the foundation for IBM Cloud Pak® for Business Automation. It uses AI…N/A

    OpenText Web CMS

    Score5 out of 10
    N/AOpenText Web CMS (TeamSite) accelerates and simplifies the end-to-end digital content and campaign lifecycle, from content creation and rich media management to omnichannel publication, optimization, automation, commerce, and community. According to the vendor, with TeamSite, users can: Capture diverse digital audiences with amazing brand experiences – Give customers and prospects consistent, high-quality brand experiences across devices and channels, and foster closer…N/A
    Pricing
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Editions & Modules
    Business Starter
    $7
    per month per user (3 minimum)
    Business
    $20
    per month per user (3 minimum)
    Business Plus
    $33
    per month per user (3 minimum)
    Enterprise
    $47
    per month per user (3 minimum)
    Enterprise Plus
    $50
    per month (billed annually) per user (3 minimum)
    Enterprise Advanced
    Contact us
    per month per user (35 minimum)
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Free Trial
    YesNoNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesYesNo
    Entry-level Setup FeeOptionalOptionalNo setup fee
    Additional DetailsA discount is available for annual pricing.——
    More Pricing Information
    Features
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Box and IBM FileNet Content Manager and OpenText Web CMS
    Feature
    Box
    8.0
    26 Ratings
    1% below category average
    IBM FileNet Content Manager
    7.9
    22 Ratings
    2% below category average
    OpenText Web CMS
    -
    Ratings
    Content capture & imaging8.119 Ratings8.418 Ratings00 Ratings
    File sync, storage & archiving9.825 Ratings8.620 Ratings00 Ratings
    Document management9.024 Ratings8.422 Ratings00 Ratings
    Records management7.420 Ratings7.320 Ratings00 Ratings
    Content search & retrieval8.624 Ratings8.220 Ratings00 Ratings
    Enterprise content collaboration8.021 Ratings8.022 Ratings00 Ratings
    Content publishing & creation5.015 Ratings8.719 Ratings00 Ratings
    Security, risk management & information governance8.926 Ratings7.821 Ratings00 Ratings
    Contract lifecycle management9.612 Ratings7.917 Ratings00 Ratings
    Automated workflows9.614 Ratings6.618 Ratings00 Ratings
    Artificial intelligence2.011 Ratings8.115 Ratings00 Ratings
    Mobile support7.723 Ratings6.614 Ratings00 Ratings
    Integration9.823 Ratings8.420 Ratings00 Ratings
    Security
    Comparison of Security features of Box and IBM FileNet Content Manager and OpenText Web CMS
    Feature
    Box
    -
    Ratings
    IBM FileNet Content Manager
    -
    Ratings
    OpenText Web CMS
    8.6
    7 Ratings
    4% above category average
    Role-based user permissions00 Ratings00 Ratings8.67 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Box and IBM FileNet Content Manager and OpenText Web CMS
    Feature
    Box
    -
    Ratings
    IBM FileNet Content Manager
    -
    Ratings
    OpenText Web CMS
    7.9
    7 Ratings
    1% above category average
    API00 Ratings00 Ratings8.76 Ratings
    Internationalization / multi-language00 Ratings00 Ratings7.26 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Box and IBM FileNet Content Manager and OpenText Web CMS
    Feature
    Box
    -
    Ratings
    IBM FileNet Content Manager
    -
    Ratings
    OpenText Web CMS
    8.0
    7 Ratings
    2% above category average
    WYSIWYG editor00 Ratings00 Ratings7.87 Ratings
    Code quality / cleanliness00 Ratings00 Ratings7.76 Ratings
    Admin section00 Ratings00 Ratings8.17 Ratings
    Page templates00 Ratings00 Ratings7.46 Ratings
    Library of website themes00 Ratings00 Ratings8.36 Ratings
    Mobile optimization / responsive design00 Ratings00 Ratings8.37 Ratings
    Publishing workflow00 Ratings00 Ratings8.17 Ratings
    Form generator00 Ratings00 Ratings8.06 Ratings
    Web Content Management
    Comparison of Web Content Management features of Box and IBM FileNet Content Manager and OpenText Web CMS
    Feature
    Box
    -
    Ratings
    IBM FileNet Content Manager
    -
    Ratings
    OpenText Web CMS
    7.9
    7 Ratings
    5% above category average
    Content taxonomy00 Ratings00 Ratings7.97 Ratings
    Bulk management00 Ratings00 Ratings8.27 Ratings
    Availability / breadth of extensions00 Ratings00 Ratings7.57 Ratings
    Best Alternatives
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Small Businesses
    Egnyte
    Score9.3 out of 10
    Egnyte
    Score9.3 out of 10
    Umbraco CMS
    Score7 out of 10
    Medium-sized Companies
    Epicor ECM
    Score7.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Square Online
    Score7.8 out of 10
    Enterprises
    Dashpivot - By Sitemate
    Score10 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
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    User Ratings
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Likelihood to Recommend
    8.4
    (154 ratings)
    8.2
    (22 ratings)
    7.4
    (8 ratings)
    Likelihood to Renew
    8.0
    (12 ratings)
    -
    (0 ratings)
    3.6
    (1 ratings)
    Usability
    8.4
    (21 ratings)
    -
    (0 ratings)
    7.3
    (1 ratings)
    Availability
    10.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (12 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (29 ratings)
    6.0
    (1 ratings)
    6.4
    (1 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (6 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    7.3
    (1 ratings)
    Ease of integration
    10.0
    (1 ratings)
    5.2
    (16 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    BoxIBM FileNet Content ManagerOpenText Web CMS
    Likelihood to Recommend
    Box
    I think Box is great for research teams or anyone that has a large number of files that need to be securely stored. Particularly in the case of social science research, where it is important to protect identifying data, Box is a great option. In cases where teams need a more reliable means for real-time collaboration, I would probably consider a different alternative
    Read full review
    IBM
    Well Suited Scenarios: Regulatory Compliance: IBM FileNet Content Manager is ideal for industries with strict regulatory requirements, such as healthcare and finance. It helps organizations securely manage and retain documents, ensuring compliance with data retention policies. Enterprise Document Management: Large organizations that deal with extensive document volumes benefit from FileNet's document capture, indexing, and search capabilities. It simplifies document management across departments. Less Appropriate Scenarios: Small Businesses: For small businesses with limited document management needs, FileNet may be overly complex and expensive. Simpler, more cost-effective solutions may be a better fit.Simple Document Storage: Organizations primarily seeking basic cloud-based document storage without extensive workflow automation or compliance requirements might find FileNet's capabilities excessive for their needs.
    Incentivized
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    OpenText
    OpenText TeamSite is well-suited to large, enterprise-wide implementations where customization, content governance, and dynamic content distribution is needed or prioritized. It is probably not ideal for smaller sites with simple architecture and few resources to manage custom implementation.
    Incentivized
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    Pros
    Box
    • The main feature that I like the most in Box is that it makes collaboration seamless, workers can easily check the documents any time and make changes according to the needs.
    • Box manages and backs up all of your files on its cloud servers, and provides a very nice interface for creating, viewing, editing, and collaborating on the most commonly used file types (PDF, XLS, DOC, etc.).
    • Over the past few years, Box has built on top of its basic cloud storage management with a host of other tools, such as workflows, AI, monitoring, and analytics.
    • It is helping us to make good connections with clients and our workers themselves as to its syncing and viewing feature to all is very much helpful and easy to go.
    Incentivized
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    IBM
    • Detailed Audit trials for all document interactions.
    • As our organization grows, so does our data volume, IBM FileNet Content Manager seamlessly scales to accommodate this growth.
    • The search capabilities are powerful and we can quickly find information just by typing a name.
    • The version control feature ensures that every change, edit, or contribution is tracked and documented.
    Incentivized
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    OpenText
    • The drag and drop forms feature makes publishing simple and quick.
    • Preview of customer data before sending publications helps us to deliver personalized experiences.
    Incentivized
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    Cons
    Box
    • The graphic design of the dashboard should be simpler and more tangible that can be changed to the liking of the Admin.
    • Sometimes there are some syncing issues in the background.
    • The product has very limited functionality in some areas which could be a bit frustrating at times.
    Incentivized
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    IBM
    • IBM FileNet Content Manager's interface is complex and difficult to navigate for some users. IBM should consider improving the user interface to make it more easier and intuitive.
    • IBM FileNet Content Manager may be difficult to integrate with other applications and systems. IBM should consider improving its integration capabilities to ease connectivity with other systems.
    • The wide range of customization make it challenging for users to configure the software to find find their specific needs. IBM should simplify the customization process to make it easier for users.
    Incentivized
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    OpenText
    • I have recommendation for improvements.
    • It is easy to work with all the features.
    • All necessary content management tools are included.
    Incentivized
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    Likelihood to Renew
    Box
    I like the security features and I like the website. It's easy to use and create and move things around as needed. The main reason for a lower rating is because the Box Sync app is just not a good program. It's a memory hog, it's slow, transfer speeds are slow, and it's not the most efficient route. If you have a large Box account and you need to get a computer up to speed on a large amount of data within Box, you are in for the long haul. Last time I had to do this, it took 3 days to sync all of the files and we are talking around 100 GB worth of data
    Read full review
    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Usability
    Box
    Everything with Box is seamless. It can be integrated into virtually any other software or application. You can even get the app for your phone or tablet to work on the go. File syncing is so quick. The only reason I gave it a 9 is the issue I discussed earlier about the local file application rebooting and not continuing to sync files. Other than that, it's great!
    Incentivized
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    IBM
    No answers on this topic
    OpenText
    Overall, it's a solid package with the potential to offer much functionality with appropriate resources applied. There are a few issues with the authoring interface that OpenText should address before its a top shelf authoring experience.
    Incentivized
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    Reliability and Availability
    Box
    Yeah, it's always worked, I've never had any kind of connection issues, the only issues I've had it I've been on our end when the Internet hasn't worked.
    Incentivized
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    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Performance
    Box
    The general operation and management of Box is very efficient, both when accessing the account, and when adding files, downloading or modifying any document directly. The web platform, mobile and desktop versions work really well and quickly, making all the work and process flow smoothly and without setbacks. So far I have not been able to observe any inconvenience
    Incentivized
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    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Support Rating
    Box
    I found their support community lacking in clarity when I experienced a login issue. The error messaging was poor on my Box Sync application. I did not reach out to support staff for help, instead, I reasoned that I should try downloading the Box Sync application again and reinstall it. That fixed my issue, thankfully. I think a less computer-savvy user would've been much more frustrated.
    Incentivized
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    IBM
    It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
    Incentivized
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    OpenText
    Our technical resources engage with OpenText TeamSite so I don't have direct experience. However, critical issues that we need help with seem to get the attention they deserve without issue. However, training and user resources for business owner roles are a bit lacking and some annoying issues with the authoring interface should be addressed sooner.
    Incentivized
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    In-Person Training
    Box
    The in person training was done in house and I helped with the training, people seem to respond well.
    Incentivized
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    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Online Training
    Box
    The documentation is good. Since Box is a popular service, there were also a number of YouTube videos and other sources that were helpful as we were considering the product and planning for deployment. Also, the ability to try the free version helped to prepare us.
    Read full review
    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Implementation Rating
    Box
    Be careful with settings. It is easy to get overwhelmed with updates. For example, you don’t want to be updated when doing historical data uploads. I recommend taking off notifications initially and then turn on post you have done your historical data upload.
    Read full review
    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Alternatives Considered
    Box
    They are kind of the same. And both of them do their job as promised. But for company and project wise I think that Box slightly wins for some points. Which [makes him] win over Google Drive (don't forget that Google Drive is very easy to use and has a lot [of] nice features too).
    Read full review
    IBM
    IBM FileNet Content Manager is a much superior product compared to anything in the market, IBM AI is really great and the ability to automate is really awesome. We also use other IBM products such as RPA and it integrates seamlessly. Compliance is really the USP of IBM FileNet Content Manager
    Incentivized
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    OpenText
    It offers more content editing features at a relatively low cost thus overall deployment is lower in cost. It has great customer support who are always there to support and answer to our needs thus making the process of deployment seamless at every stage and offering training for working with their product.
    Incentivized
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    Contract Terms and Pricing Model
    Box
    No answers on this topic
    IBM
    No answers on this topic
    OpenText
    The annual contract should be clearer in terms of the breakdown of user license types (system admin, admin, regular user, etc).
    Incentivized
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    Scalability
    Box
    It's great, as we put more files on there it's done very well.
    Incentivized
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    IBM
    No answers on this topic
    OpenText
    No answers on this topic
    Return on Investment
    Box
    • Box has been an only positive experience. It provides a seamless way for me and my team to collaborate on documents in such a way where we're not sending the document back/forth via email. It's a huge timesaver.
    • Box reduces the risk of sharing a sensitive document to the wrong person via email.
    • Box has provided a platform where my team can share notes in meetings - this has helped streamline and organize our meetings. Our meetings are more productive and actionable.
    Incentivized
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    IBM
    • It really streamline the business processes and reduced the overall approval time across the department.
    • Search for Document is really accurate and easy to search the specific documents.
    • Manage the content is easy
    • Also allow to add non documents related objects
    • API,s are well structured and documented
    • Content Navigator is simple to use
    Incentivized
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    OpenText
    • We integrated with google analytics, now we have the proper comprehension of our audience data reception and behaviors - we've greatly improved on personalized marketing.
    • Quick publication of content across the main digital channels.
    • We run our digital campaigns swiftly.
    • We've maintained our brand consistency for three years.
    Incentivized
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    ScreenShots

    Box Screenshots

    Screenshot of an overview of Box's intelligent content management platform. It provides a unified, AI-powered approach to managing and securing your unstructured data, or content. ICM provides organizations with collaboration, AI, security, compliance, and workflow tools, interoperable and customizable, to get the most from their content.Screenshot of how with Box AI, AI can be accessed right where enterprise content exists. While that work can reside within Microsoft, Google, Apple, and other productivity suites, Box helps users to tap the full potential of AI for unstructured data.Screenshot of how Box creates a central workspace to edit, review, and assign tasks. Users can automate business processes and centralize content workflows in Box, including a configurable content submission, unlimited e-signatures, user-drive no-code workflow, and task assignment to power approvals.Screenshot of how Box secures content from threats, including malware and ransomware, and recover from attacks if they happen. This helps to maintain a zero trust architecture to ensure proper usage of corporate data, and prevent data theft.Screenshot of how Box can connect to any productivity suite, including Microsoft, Google, and Apple. This extends any existing security investments with integrations into key DLP, SIEM, and network security tools. Thus, seamless experiences can be built for users in any system they use, whether that’s a business tool like Salesforce or ServiceNow, or communications engines like Zoom and Slack.Screenshot of an overview describing Box's scalability. With unlimited storage capabilities Box has an exabyte (1,000PB) of customer data plus 1 gigabit per second upload and download speed. At its core, Box is a multi-tenant global SaaS platform with enterprise-grade reliability and end-to-end encryption to secure content.

    IBM FileNet Content Manager Screenshots

    Screenshot of Editing in Microsoft Word - Collaboration in real time using Microsoft Office for the web.Screenshot of External file sharing - Securely share with external users.Screenshot of Annotation and redaction - Features an advanced viewer used to create annotations and apply redactions to content.