Likelihood to Recommend
Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.
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GetAccept has shown great progress in the digital electronic signature market, we have had almost no problems since adopting it, although at some point we thought about stopping using the GetAccept server. It is very practical for both the client and the advisor using it. It has a very intuitive interface and the management is amazing.
Read full review Pros I love how easy creating a Brainshark and their formal learning is to use. Upload an animated Power Point, record audio, add music, or use videos etc. Their formal learning also keeps track of people in classes, allows us to invite people to a curricula, send notifications when classes are added, and update on the fly without having to resubmit all new classes. I also love that people in classes can run their own transcript and see where they are in a program, and if graded how they scored. Read full review The ability to forward agreements along with a video of me describing the agreements. It makes it more personalized and it's always well received by the recipient. You can track in real time when a document has been viewed and for how long. You can always reference the history of each client agreement. Easy access. Read full review Cons Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis... Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often... Read full review The graphical interface needs some improvements, especially on the mobile version, to speed up the various operations. Some operations are not fully automated. For example, there are no templates available to create a contract proposal. GetAccept does not allow you to gradually monitor the changes made by customers. Read full review Likelihood to Renew
Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.
Read full review Usability
The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.
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I think it's a good product.
Read full review Reliability and Availability
I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.
Read full review Support Rating
We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.
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The Customer Support team was responsive. I typically submitted questions while I was using the app and via the web. The FAQ support base was alright. I cannot recall a time when I used that as opposed to connecting with a rep. I believe all communication was via email. Dalius was great at soliciting feedback. I particularly valued him offering support for best practices as it related to more strategic ways to use GetAccept.
Read full review Online Training
The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.
Read full review Implementation Rating
Their ongoing support after implementation is excellent and easy to access...
Read full review Alternatives Considered
There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.
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Ease of use is very user-friendly in order to work on any task. It has the maximum features as compared to its competitors which are a quite useful and enhanced program that enables in order to do the CRM easy. Also, it provides particular support to the problems which we faced and resolve them asap.
Read full review Return on Investment Client satisfaction - we send out summaries of our big webcasts/conference calls via Brainshark. We've received lots of replies stating they love the format because they can consume the information on their own time. Time to market - before Brainshark, it took several days, if not weeks to work with a design team to get professional-looking summaries available. Now, we have the process down to a day or two. Read full review Being able to engage prospects who have not signed the contract as quickly as you would have liked them is a huge plus. Being able to see how long the prospect has viewed certain parts of a proposal or contract is a massive added on value. Read full review ScreenShots