Braintree, a PayPal service vs Worldpay from FIS | TrustRadius

What users are saying about

Score 7.8 out of 10

Based on 38 reviews and ratings

Score 6.6 out of 10

Based on 12 reviews and ratings

Pros

Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.

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Verified User

Manager in Marketing

Furniture Company, 11-50 employees

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Great reports
Accepts all 4 major credit cards
Easy to read billing statement

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Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Cons

Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.

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Co-Founder/Chief Janitor

CrispComputer Software, 1-10 employees

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The website often crashes while downloading reports or switching between modules.
The phone support is lacking - support is available 24/7, but it is difficult to find a rep that is knowledgeable and can provide the answers you are looking for.
There are hidden fees that are not disclosed when opening the account.

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Verified User

Employee in Finance and Accounting

Telecommunications Company, 1001-5000 employees

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Likelihood to Renew

Braintree, a PayPal service 10.0

Based on 1 answer

There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.

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Miguel Parramón Teixidó

Software Engineer

KantoxEntertainment, 11-50 employees

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Worldpay from FIS 7.0

Based on 1 answer

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Usability

Braintree, a PayPal service 8.1

Based on 2 answers

It just works.

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Co-Founder

MomijiHQRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Support Rating

Braintree, a PayPal service 3.9

Based on 9 answers

Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.

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Verified User

Advisor in Finance and Accounting

Higher Education Company, 1001-5000 employees

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Worldpay from FIS 5.0

Based on 2 answers

Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.

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Verified User

Employee in Finance and Accounting

Telecommunications Company, 1001-5000 employees

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Implementation Rating

Braintree, a PayPal service 10.0

Based on 2 answers

It is simple for a developer to do.

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Co-Founder

MomijiHQRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

The price and quality has been a part of why we chose Braintree as our main payment method. We started with PayPal but as the business was growing, we needed a system that was easy to implement to get paid by cards. We looked into Stripe, but it was more difficult to implement, and had a higher starting cost.

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CEO (Chief Executive Officer)

FindThatLeadAccounting, 1-10 employees

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Across the business (with a multitude of brands across various markets) we use both WorldPay and Adyen. Worldpay has proved to be a very good partner and solution who has enabled us to get our brands online and taking e-commerce transactions. Any new brand we take online will probably use the WorldPay solution.We do have other larger brands who we have moved on to the Adyen solution, due to flexibility and ease of deployment less-common payments in complex markets (i.e China).

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Technical Project Manager

Speedo International LtdTextiles, 51-200 employees

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Return on Investment

Simplified billing so we spend less time on it
Saved $20 a month or more when compared to alternatives that have a monthly charge.
It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree

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Verified User

Executive

Marketing and Advertising Company, 1-10 employees

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Low cost to deploy meaning some of our brands with very low budgets could trade online
Our Worldpay integration with the 3rd man fraud solution has enabled us to manage fraud and risk.

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Technical Project Manager

Speedo International LtdTextiles, 51-200 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

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Entry-level set up fee?

No

Braintree, a PayPal service Editions & Modules

Edition

Standard Pricing	2.9% +$0.30¹
Custom Pricing	Contact for quote

per transaction
none

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Worldpay from FIS Editions & Modules

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Additional Pricing Details

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