Braze vs. Customer.io
Braze vs. Customer.io
Product | Rating | Most Used By | Product Summary | Starting Price |
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Braze | N/A | Braze is a customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies. | N/A | |
Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month |
Braze | Customer.io | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | ||||||||||||||
More Pricing Information |
Braze | Customer.io | |
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Top Pros |
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Top Cons |
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Braze | Customer.io | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Braze | Customer.io | |
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Likelihood to Recommend | 8.8 (49 ratings) | 9.8 (8 ratings) |
Usability | 7.2 (16 ratings) | - (0 ratings) |
Support Rating | 4.5 (21 ratings) | - (0 ratings) |
Braze | Customer.io | |
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Likelihood to Recommend | Braze | Customer.io |
Pros | Braze | Customer.io |
Cons | Braze | Customer.io |
Usability | Braze | Customer.io No answers on this topic |
Support Rating | Braze | Customer.io No answers on this topic |
Alternatives Considered | Braze | Customer.io |
Return on Investment | Braze | Customer.io |
ScreenShots | Customer.io Screenshots |