What users are saying about

Braze vs Sinch

Braze
42 Ratings
Sinch
4 Ratings

Braze

42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 42 reviews and ratings

Sinch

4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

Braze

Braze is great if you fully utilize the options and properly integrate with your platforms. There is a reason why it's the top customer engagement (CEM) platform out there. If properly handled it can be a powerhouse but if only minimally used it can be overwhelming. More certifications and personalized training would be helpful to grow user adoption.

Read full review

Mark McRae | TrustRadius Reviewer
Mark McRae
View all 21 answers on this topic

Sinch

[Sinch is] a great SMS aggregator offering full performance with short code messaging. They are very helpful with the certification process and their after launch production support is extremely good too, even going above and beyond after hours in the rare situations where it could be required. My only area of concern is pricing as I've seem some competitive pricing from other service providers that are quite popular too.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Pros

Braze

  • Personalized customer journey
  • Consolidation of marketing tools to bring multi channel communications under one roof and allowing each of them to talk to each other.
  • The Braze community. This not only helps with idea generation, but makes a great place to network and grow your team.
  • The Customer Success team is world class. They reply to anything and everything we send them promptly and with actual answers.

Read full review

Jackson Yomogida | TrustRadius Reviewer
Jackson Yomogida
View all 21 answers on this topic

Sinch

  • Short and long code procurement and management.
  • Certification of long and short codes.
  • Route management.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Cons

Braze

  • If you do not have a solid understanding of your product instrumentation and Braze, it will be difficult to be effective with it initially.
  • You need to spend some time learning about the platform as some aspects are not self-explanatory so you need to rely on other documentation or guidelines they have (i.e. how to find your instrumentations - need to find it by adding quotations marks, etc).

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 21 answers on this topic

Sinch

  • Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Support Rating

Braze

Braze 8.2
Based on 40 answers
Braze is an extremely robust tool with a short learning curve. Building out new lifecycle strategies and campaigns was extremely simple. While there are a lot of functionalities, no CRM/ESP service will ever have every feature that all of their competitors have. Braze does a great job with listening to their customers and adding new features onto the roadmap.

Read full review

Victoria Quang | TrustRadius Reviewer
Victoria Quang
View all 40 answers on this topic

Sinch

No score
No answers yet
No answers on this topic

Alternatives Considered

Braze

Usability - If you are experienced with ESPs, Braze is simple and straightforward to learn after an initial exploration into the tool.Tooling, Products, and Features - Braze is a robust tool that enables my team to build complex lifecycle marketing programs without needing support from product/engineering. We can easily target users with email, push notifications, in-app messages, webhooks, SMS, and more all in one place.
If there is ever a product that is missing/could be improved, the Braze team will listen to our needs and incorporate suggestions into their product roadmap.
-Customer Service: The Customer Success team is so responsive and helpful - some of the best I've ever worked with. They will provide suggestions, feedback, workarounds (if needed), and recommendations to improve your efficiency and strategy. I'd highly recommend a CSM as well. The only other tools that I've used that come close to my satisfaction with Braze are Oracle Eloqua and Listrak - however, neither of those options are a good fit for my current company where push, sms, and in-app messages are needed.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 21 answers on this topic

Sinch

I've only used one other company, Syniverse, as an SMS Aggregator. That was when I worked for a different company more than 10 years ago, so I don't really have much to compare to Sinch.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Return on Investment

Braze

  • Positive: A growth hacking experiment was proven successful in nudging users who abandoned their cart after checking out with a product/service and leaving their chart or 24 hours.
  • Positive: A growth hacking experiment was proven successful in nudging users whose credit card failed when trying to upgrade to a paid account.
  • Negative: With the plethora of teams (disciplines / business units / markets) with access to braze, it's easy to accidentally over-nurture users.

Read full review

Jennifer Rudin | TrustRadius Reviewer
Jennifer Rudin
View all 21 answers on this topic

Sinch

  • Ease of use - straightforward purchasing process and setup.
  • Satisfied customers - reliable routes and service for text messaging.
  • Integration with our marketing platform made the use of codes easy.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Pricing Details

Braze

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
Optional

Sinch

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Add comparison