Likelihood to Recommend For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!
Read full review I'd say if you had someone who wasn't educated on how
Payroll should be setup and function OnPay is less ideal. But even then you've got things so well setup and cost efficient, they could afford to put some focus on training. In my mind I imagine OnPay is the best solution for small to mid, even early large, company
Payroll processing. We're a small company so I'm unaware of the options provided to streamline importing of large group payrolls, but that might be an area where the interface could provide challenges.
Read full review Pros When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time. The system is easy to use and the screens are clutter free. The support service offered is easy to access and the staff are friendly and helpful. Read full review Communication - From my first call I was so impressed at the level of care and compassion OnPay expressed. I was assigned specific employees who were available in the sign up process to walk me through each step and to answer all my questions. I know some of my questions were probably "stupid" but OnPay never minded answering them and I was always treated with respect. On Boarding - The nightmare I had experienced with a competitor became a dream with OnPay. They said if I would authorize them to sign onto my account they would take care of the sign up process. And they did!!! They also did it correctly. All of the numbers and information was error free. The only information I was required was input was direct deposit bank information. Resolving an Issue - I have only had one issue that needed to be resolved. The person I talked to had to check with another person for an answer but she stayed on the line with me to make sure the problem was resolved. Then I received a follow up email outlining exactly what action they had taken. Ease of using the website - I can find what I am looking for! I like the verification code. And every time I sign on to my account the red heart by our company name makes me smile. Read full review Cons Direct-dial telephone numbers rather than going through the Peninsula helpline numbers. Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time. Read full review You can add additional additions or benefit items such as a car allowance. The process required me to contact a representative as that wasn't as easy to navigate. The process for handling additional withholdings for pre-payed taxes required support to ensure the calculations were accurate. Process for on-boarding is a little tricky if you don't start the process from the point of hire. You can add various things easily but it reflects differently in terms of completion of an Employee file. Read full review Likelihood to Renew Service has been fantastic. We will continue to use OnPay and continue to recommend it to other businesses.
Read full review Usability OnPay is very easy to use. The computer interface is setup very well. You can quickly add people, enter your
Payroll , print reports, etc. If your
Payroll doesn't change from pay period to pay period (example, salaried employees) it takes mere seconds to enter in your
Payroll .
Read full review Reliability and Availability OnPay immediately responds to any of my inquiries.
Read full review Performance No complaints on OnPay's integration with
Xero .
Read full review Support Rating OnPay is very quick and somewhat thorough on providing support to questions we have had, particularly in respond to letters received from the IRS where we needed clarification (and piece-of-mind) that we were paying the proper state and federal taxes and that they were being calculated correctly. However, some of this feedback would not have been needed if OnPay were to send a summary email, perhaps quarterly, summarizing the payments that have been made. While it is possible to find out this information of the website, it is sometimes hard to navigate to the correct location if you are not conversant with tax language and know exactly what you are looking for and where to find it.
Read full review Implementation Rating Easy to implement and easy to convert any other payroll reports to the OnPay system when making the switch
Read full review Alternatives Considered I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
Read full review OnPay is tremendously less expensive and technically superior to Quickbooks in my opinion. OnPay is less expensive and offered the ease of managing a restaurant payroll that was better in my opinion than
When I Work . My experience when evaluating all of the payroll products that I felt the company could afford was that OnPay had a superior staff of professionals who knew their product and could explain how to use it most clearly.
Read full review Scalability OnPay works.
Read full review Return on Investment Saved admin time in filing and then searching for documents. Saved admin time in chasing for managers' approvals for holiday requests. Saved admin time in chasing managers/employees to update their profiles. Read full review Cut our payroll fees by more than half of what was being paid to CPA firm Save time in dealing with CPA firm for payroll returns and filing Could easily generate various payroll related reports..even from the past....this was not possible with the CPA firm previously used Read full review ScreenShots