Broadvoice vs. Enghouse Interactive Contact Centers

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 9.2 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Enghouse Interactive Contact Centers
Score 8.0 out of 10
N/A
Enghouse Interactive headquartered in Phoenix, Arizona offers Contact Centers, call center software. Enghouse Interactive is a division of global, publicly traded company Enghouse Systems.N/A
Pricing
BroadvoiceEnghouse Interactive Contact Centers
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BroadvoiceEnghouse Interactive Contact Centers
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
BroadvoiceEnghouse Interactive Contact Centers
Top Pros
Top Cons
Features
BroadvoiceEnghouse Interactive Contact Centers
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.4
56 Ratings
4% above category average
Enghouse Interactive Contact Centers
-
Ratings
High quality audio8.256 Ratings00 Ratings
High quality video8.614 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.5
12 Ratings
5% above category average
Enghouse Interactive Contact Centers
-
Ratings
Desktop sharing8.512 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
8.2
10 Ratings
2% above category average
Enghouse Interactive Contact Centers
-
Ratings
Calendar integration8.47 Ratings00 Ratings
Meeting initiation7.88 Ratings00 Ratings
Record meetings / events8.37 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
8.7
9 Ratings
10% above category average
Enghouse Interactive Contact Centers
-
Ratings
Live chat8.79 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.2
18 Ratings
10% above category average
Enghouse Interactive Contact Centers
-
Ratings
User authentication8.316 Ratings00 Ratings
Participant roles & permissions8.218 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.5
59 Ratings
4% above category average
Enghouse Interactive Contact Centers
-
Ratings
Hosted PBX8.636 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.626 Ratings00 Ratings
Directory of employee names8.348 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.2
75 Ratings
0% below category average
Enghouse Interactive Contact Centers
-
Ratings
Answering rules8.465 Ratings00 Ratings
Call recording8.341 Ratings00 Ratings
Call park8.558 Ratings00 Ratings
Call screening8.452 Ratings00 Ratings
Message alerts8.662 Ratings00 Ratings
Business SMS/External Messaging7.523 Ratings00 Ratings
Online Fax8.437 Ratings00 Ratings
Voicemail Transcription7.740 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
8.0
52 Ratings
8% below category average
Enghouse Interactive Contact Centers
-
Ratings
Mobile app for iOS7.848 Ratings00 Ratings
Mobile app for Android8.228 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
8.2
23 Ratings
6% above category average
Enghouse Interactive Contact Centers
-
Ratings
Centralized communications management8.820 Ratings00 Ratings
Team messaging7.910 Ratings00 Ratings
Team document sharing8.44 Ratings00 Ratings
Call and meeting analytics7.914 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice
-
Ratings
Enghouse Interactive Contact Centers
7.0
2 Ratings
18% below category average
Agent dashboard00 Ratings7.02 Ratings
Validate callers00 Ratings6.02 Ratings
Outbound response00 Ratings7.02 Ratings
Call forwarding00 Ratings9.02 Ratings
Click-to-call (CTC)00 Ratings6.01 Ratings
Warm transfer00 Ratings7.02 Ratings
Predictive dialing00 Ratings6.02 Ratings
Interactive voice response00 Ratings9.01 Ratings
REST APIs00 Ratings6.01 Ratings
Call scripts00 Ratings6.01 Ratings
Call tracking00 Ratings8.01 Ratings
Multichannel integration00 Ratings7.02 Ratings
CRM software integration00 Ratings7.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice
-
Ratings
Enghouse Interactive Contact Centers
7.4
2 Ratings
13% below category average
Inbound call routing00 Ratings8.02 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings6.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.02 Ratings
Historical reporting00 Ratings8.02 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings6.02 Ratings
Customer interaction analytics00 Ratings7.01 Ratings
Best Alternatives
BroadvoiceEnghouse Interactive Contact Centers
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.0 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.4 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceEnghouse Interactive Contact Centers
Likelihood to Recommend
9.1
(210 ratings)
8.0
(3 ratings)
Likelihood to Renew
8.6
(15 ratings)
9.0
(1 ratings)
Usability
8.4
(13 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.6
(14 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.6
(2 ratings)
-
(0 ratings)
Implementation Rating
8.0
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceEnghouse Interactive Contact Centers
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
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Enghouse
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
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Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
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Enghouse
  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
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Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
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Enghouse
  • Sound Alerts
  • Detail of who hangs up the call
  • Less expensive support
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Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Enghouse
Price. Easy to use. Support.
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Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Enghouse
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Enghouse
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Enghouse
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Enghouse
No answers on this topic
In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
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Enghouse
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Enghouse
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Enghouse
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Enghouse
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
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Enghouse
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Enghouse
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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Enghouse
  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.