Broadvoice | GoContact vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice | GoContact
Score 9.3 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
per month per seat
UJET
Score 9.7 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
Broadvoice | GoContactUJET
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Broadvoice | GoContactUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Features
Broadvoice | GoContactUJET
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice | GoContact
8.4
131 Ratings
3% above category average
UJET
-
Ratings
High quality audio8.4130 Ratings00 Ratings
High quality video8.441 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice | GoContact
8.3
30 Ratings
3% above category average
UJET
-
Ratings
Desktop sharing8.330 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice | GoContact
8.4
30 Ratings
3% above category average
UJET
-
Ratings
Calendar integration8.525 Ratings00 Ratings
Meeting initiation8.527 Ratings00 Ratings
Record meetings / events8.322 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice | GoContact
7.8
25 Ratings
2% below category average
UJET
-
Ratings
Live chat7.825 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice | GoContact
8.4
50 Ratings
8% above category average
UJET
-
Ratings
User authentication8.443 Ratings00 Ratings
Participant roles & permissions8.449 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice | GoContact
8.3
143 Ratings
1% above category average
UJET
-
Ratings
Hosted PBX8.488 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.366 Ratings00 Ratings
Directory of employee names8.3123 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice | GoContact
8.5
174 Ratings
2% above category average
UJET
-
Ratings
Answering rules8.5152 Ratings00 Ratings
Call recording8.6116 Ratings00 Ratings
Call park8.5144 Ratings00 Ratings
Call screening8.6124 Ratings00 Ratings
Message alerts8.6138 Ratings00 Ratings
Business SMS/External Messaging8.169 Ratings00 Ratings
Online Fax8.484 Ratings00 Ratings
Voicemail Transcription8.499 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice | GoContact
8.2
123 Ratings
2% below category average
UJET
-
Ratings
Mobile app for iOS8.1111 Ratings00 Ratings
Mobile app for Android8.368 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice | GoContact
8.4
70 Ratings
6% above category average
UJET
-
Ratings
Centralized communications management8.461 Ratings00 Ratings
Team messaging8.441 Ratings00 Ratings
Team document sharing8.427 Ratings00 Ratings
Call and meeting analytics8.441 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Broadvoice | GoContact
-
Ratings
UJET
8.3
2 Ratings
0% above category average
Agent dashboard00 Ratings9.02 Ratings
Validate callers00 Ratings8.52 Ratings
Outbound response00 Ratings8.52 Ratings
Call forwarding00 Ratings7.01 Ratings
Click-to-call (CTC)00 Ratings8.52 Ratings
Warm transfer00 Ratings9.02 Ratings
Predictive dialing00 Ratings8.52 Ratings
Interactive voice response00 Ratings8.52 Ratings
REST APIs00 Ratings7.01 Ratings
Call scripts00 Ratings7.42 Ratings
Call tracking00 Ratings8.52 Ratings
CRM software integration00 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Broadvoice | GoContact
-
Ratings
UJET
7.9
1 Ratings
3% below category average
Inbound call routing00 Ratings7.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
Broadvoice | GoContactUJET
Small Businesses
Nextiva
Nextiva
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.1 out of 10
CloudTalk
CloudTalk
Score 8.5 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Broadvoice | GoContactUJET
Likelihood to Recommend
9.3
(321 ratings)
9.0
(2 ratings)
Likelihood to Renew
7.9
(21 ratings)
-
(0 ratings)
Usability
8.5
(78 ratings)
-
(0 ratings)
Availability
8.7
(2 ratings)
-
(0 ratings)
Performance
7.5
(2 ratings)
-
(0 ratings)
Support Rating
8.4
(19 ratings)
-
(0 ratings)
In-Person Training
7.8
(3 ratings)
-
(0 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
7.1
(9 ratings)
-
(0 ratings)
Configurability
6.9
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
5.6
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(3 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
Broadvoice | GoContactUJET
Likelihood to Recommend
Broadvoice
I think it depends on the services you enroll in. Broadvoice could be used for basic business perfectly, but allowing for tracking calls and recordings makes it great for businesses where legalities come into play. Were I to leave the firm I am with, I would hope to either utilize a service that offers everything Broadvoice does, or just continue with Broadvoice itself.
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UJET
Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.
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Pros
Broadvoice
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • Most times we get the replacement phones within 1-2 work days.
  • Broadvoice is very easy to work with.
Read full review
UJET
  • Tracking number of calls and chats everyday
  • Tracking Average handle time
  • View calls waiting in the queue
Read full review
Cons
Broadvoice
  • The terminology used in the self-service drop-down options for outbound greetings is akin to reading a foreign language; it's hard to tell which drop-down option will yield the appropriate results for the appropriate time periods (during or after hours). I'm also still not sure whether I should set all outbound messages using my b-hive account, or if it will work if I do that from my phone handset.
  • The TCR brand registration process is difficult. I followed the instructions to register my brand, and after months of checking to see if it was verified, I was told I needed to provide a 147C letter, which certifies my EIN number. I am a sole proprietor, with no employees, so I am not required to have an EIN. If I file taxes using my SSN, I would think a W9 would suffice. This has held up my ability to use the texting platform. It would have been good to know upfront that an EIN would be needed in order for the registration verification to process -- like maybe getting an error message of some sort instead of just a "status."
  • Overall, there seems to be way too many sub-sections within the b-hive screens. To go back from the call log to what I view as the main dashboard, you have to click on "portal," which is okay once you know that it takes you back to the page that has all the tabs for "reports, voicemails, communicator," etc.
Read full review
UJET
  • CRM integration customization
  • Advanced Reporting
  • SSO Integration
Read full review
Likelihood to Renew
Broadvoice
Our last phone system was very outdated and we were left not getting calls that we needed nor having a seamless way to change voicemail or to get voicemail if we were out of the office for longer periods of time. Broadvoice has erased these issues and has really made our agency more responsive.
Read full review
UJET
No answers on this topic
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
Read full review
UJET
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
UJET
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
UJET
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
UJET
No answers on this topic
In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
UJET
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
Read full review
UJET
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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UJET
No answers on this topic
Alternatives Considered
Broadvoice
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
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UJET
UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT
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Contract Terms and Pricing Model
Broadvoice
Answered in previous question
Read full review
UJET
No answers on this topic
Scalability
Broadvoice
We keep adding phones to each of restaurants every month
Read full review
UJET
No answers on this topic
Return on Investment
Broadvoice
  • Sadly I can't quite gather any hard numbers since my use of the product don't extend into the admin level where I can see everything. I can say that since installing the phone at my desk though, I've been more reachable by other staff and therefore more present with current happenings in the workplace.
  • It took a while to get a line for my desk, so I can compare the before and after very clearly. Communication is like night and day, and any questions or problems other coworkers had that in the past they may have had to deal with themselves, they can now reliably reach me and have a convenient option to. This has improved the relationships between me and others at the workplace.
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UJET
  • There were a few system outages, they have since implemented a business continuity plan
  • Their onboarding support was really good
  • They built out an integration to Assembled which is great for workforce management
Read full review
ScreenShots

Broadvoice | GoContact Screenshots

Screenshot of the call routing rules to manage holidays, and off-hours.Screenshot of inbound call routing with automated menus and announcements, like a large business.Screenshot of user accounts can be added, removed, and managed from this interface.Screenshot of a detailed view of call history with detailed call reports.Screenshot of a video conference with up to 50 users with b-hive Communicator.Screenshot of group messaging and file sharing to keep internal teams connected.