What users are saying about
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Top Rated
199 Ratings
8 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
8 Ratings
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Score 6.5 out of 100

Feature Set Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    8.2

    Ytel

    82%
    Ytel ranks higher in 6/6 features

    Agent dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    9.5

    Ytel

    95%
    Ytel ranks higher in 6/6 features

    Inbound call routing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Recording

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Broadvoice is rated higher in 1 area: Likelihood to Recommend
    • Ytel is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    130 Ratings
    8.0

    Ytel

    80%
    1 Rating

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings

    Ytel

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Ytel

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings
    10.0

    Ytel

    100%
    2 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Ytel

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Ytel

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Ytel

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    Ytel

    Ytel is an excellent choice for all of your cold calling needs. It allows incoming and outgoing calls to agents so sales calls are simplified.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Ytel

    • Ytel is very user friendly.
    • Ytel keeps track of my employees time and makes sure their time is productive.
    • Ytel has EXCELLENT customer support.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Ytel

    • Reporting could be simplified a little more.
    • The chat function between employees needs to be updated.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Ytel

    Starting Price

    $1 per month

    Editions & Modules

    Ytel editions and modules pricing
    EditionModules
    Local$1.001
    Toll Free$2.002
    Short Code$500.003

    Footnotes

    1. per month
    2. per month
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    Ytel

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    Ytel

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    Ytel

    Support is always available via chat or telephone. Support staff is very knowledgeable and helpful. In the 8 years that we have used Ytel, I have never had a bad support experience. Top-notch customer service!!!
    Read full review

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    Ytel

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    Ytel

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    Ytel

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
    Read full review

    Ytel

    We chose Ytel because of the ease of use, affordability and excellent customer support
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    Ytel

    • Forces my employees to be more productive.
    • Data management is simplified.
    • Ytel is very affordable.
    Read full review

    Screenshots

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