BT Cloud Work vs. Cisco Unified Communications Manager (Call Manager)

BT Cloud Work

Cisco Unified Communications Manager (Call Manager)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BT Cloud Work	Score 6.9 out of 10	N/A	BT Global offers unified communications as a service.	N/A
Cisco Unified Communications Manager (Call Manager)	Score 8.7 out of 10	N/A	Call Manager is a unified call control center from Cisco that supports enterprise collaboration functions across the spectrum of IP telephony, video & web conferencing, and messaging. Features include call forwarding, call back, call transfer, ad hoc conferencing, and call park.	N/A

Pricing

BT Cloud Work

Cisco Unified Communications Manager (Call Manager)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
BT Cloud Work	Cisco Unified Communications Manager (Call Manager)
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Must contact sales team for pricing

More Pricing Information

Community Pulse
	BT Cloud Work	Cisco Unified Communications Manager (Call Manager)
Considered Both Products	BT Cloud Work Verified User Anonymous Chose BT Cloud Work Very similar, came down to cost. Incentivized Helpful?	Cisco Unified Communications Manager (Call Manager) ES Eric Sampson Voice Engineer Chose Cisco Unified Communications Manager (Call Manager) So we used to be an Avaya shop via phone system and then we changed everything over to Cisco. I didn't make the selection, but it's enterprise-wide that we had to go to Cisco. And so when we went to Cisco, everything's more compact, whereas the Avaya system is huge and it takes … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) Avaya Aura Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) on-premises, secured, ease of operation Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) CUCM allows for on prem hosting. Incentivized Helpful? TW Todd Weavil IT Manager Chose Cisco Unified Communications Manager (Call Manager) Webex App Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) 2Ring Dashboards & Wallboards Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) Easier to use Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) You are good. Polycom went out of business and now HP is de-prioritizing it Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) I would say it is a tie with IP office. This is also a complex solution that's usually managed by a service provider but offers high quality via phones that are excellent in sound quality and overall reputation for reliability. Incentivized Helpful? AH Asif Hameed Systems Engineer Chose Cisco Unified Communications Manager (Call Manager) Cisco Unified Communications Manager is a great competitor to Avaya Aura, whereas both solutions provide the client an Enterprise - Grade UC solution. I would prefer Cisco Unified Communications Manager because most corporate networks run on a Cisco backend core, and assigning … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) CUBE is a robust gateway works in conjunction with Cisco Unified Communications Manager for providing PSTN calling facility. CUBE is easy to set up and manage and it has lots of security features. SRST is one of the best feature where in case of a network issue with the Cisco … Incentivized Helpful? AA Agshin Aligulov Unified Communications Team Lead Chose Cisco Unified Communications Manager (Call Manager) Avaya Aure requires lots of system maintenance and requirements. Also, Avaya cm does not have a graphical user interface. Avaya deployment requires lots of VMs and this is not acceptable for a clients 3CX is very cheap but they are very vulnerable to the attacks. Also they … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) Avaya Aura Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) Overall Satisfaction with Cisco Unified Communications Manager (Call Manager) in general is more a telephony platform that a Unified Communications suite, but it could fit smaller companies or certain industries with specific requirements or needs, like hospitality. Incentivized Helpful? ST Starling Trinidad IT Chose Cisco Unified Communications Manager (Call Manager) Simple, all products mentioned were on-premise (that solution I used several years ago) Call manager is a cloud solution without hardware required. Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) As per the comments earlier, Cisco's focus has finally moved to Cloud and Cisco Unified Communications Manager (Call Manager) primarily stays as it solves specific business problems that Cloud-based platforms are trying to solve, slowly but surely. Cisco Unified Communications … Incentivized Helpful? HC Haniel Carlos Network Administrator Chose Cisco Unified Communications Manager (Call Manager) Most commonly used here in our country is Avaya; they pretty much do the same as the Cisco Unified Communications Manager. But for me, Cisco products are more reliable and tested so I prefer using this as our mode of communication for our entire organization. It keeps the … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional … Incentivized Helpful? Javier Alejandro Denacimiento IT Manager - Unified Communications Chose Cisco Unified Communications Manager (Call Manager) Avaya is extremely expensive for a corporate telephony infrastructure, its a product designed for the callcenter so it makes it even impossible to go with it for just corporate telephony. Cisco Call Manager is not just cheaper but also much simpler to use. Incentivized Helpful? Leonardo Gonzalez Arquitecto en Soluciones de Colaboracion Cisco Chose Cisco Unified Communications Manager (Call Manager) Because of the complexity and quantity of users and remote offices distributed along several countries Cisco Unified Call Manager was the best option that suits all our needs and requirements also the most affordable alternative, and in terms of future projects the most robust … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) We have been a Cisco based shop and have looked at other cloud voice options such as MS Teams pbx, and others, but ultimately, the features, endpoints, and reliability of Cisco has been the common factor in staying with them as our voice provider. Their integrations, room … Incentivized Helpful? Verified User Anonymous Chose Cisco Unified Communications Manager (Call Manager) CUCM is actually our old system that we're currently transitioning away from. While CUCM certainly has more features than the Microsoft Teams phone system, and it's far more customizable, what we really needed currently was a cloud system that allowed more options for remote … Incentivized Helpful? Benjamín Marrón Rojas Help Desk Network Engineer Chose Cisco Unified Communications Manager (Call Manager) The number one point for which I would choose the Call Manager is because it has a wide level of scalability. You can have it in a company with 200 phones or up to 10000. In addition, Cisco TAC offers excellent support for when there is a disaster or you need to make some … Incentivized Helpful? Steve Davis Senior Network Engineer Chose Cisco Unified Communications Manager (Call Manager) CUCM can grow to any scale you want. You can have a small amount of users, to tens of thousands of phones to support any size your company grows to. Toll bypass via routing calls over the WAN as well as an extensive Unity voicemail system allows for efficient routing of your … Incentivized Helpful? GH Girgis Hady IT Network Manager Chose Cisco Unified Communications Manager (Call Manager) We choose the Cisco Unified Communications Manager (Call Manager) for the following reasons: 1- Great features from the customer's perspective. 2- More stability and scalability for large companies Incentivized Helpful?

Features

BT Cloud Work

Cisco Unified Communications Manager (Call Manager)

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	BT Cloud Work 8.0 Ratings 5% below category average	Cisco Unified Communications Manager (Call Manager) 7.6 Ratings 5% below category average
Multi-level Interactive Voice Response (IVR)	8.00 Ratings	5.20 Ratings
Hosted PBX	00 Ratings	9.40 Ratings
User templates	00 Ratings	6.20 Ratings
Call reports	00 Ratings	8.10 Ratings
Directory of employee names	00 Ratings	9.10 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	BT Cloud Work 7.8 Ratings 8% below category average	Cisco Unified Communications Manager (Call Manager) 7.9 Ratings 5% below category average
Answering rules	8.00 Ratings	9.30 Ratings
Call park	8.00 Ratings	9.40 Ratings
Message alerts	8.00 Ratings	6.90 Ratings
Voicemail Transcription	7.00 Ratings	00 Ratings
Call recording	00 Ratings	5.30 Ratings
Call screening	00 Ratings	8.90 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	BT Cloud Work 8.0 Ratings 8% below category average	Cisco Unified Communications Manager (Call Manager) 6.9 Ratings 15% below category average
Mobile app for iOS	8.00 Ratings	6.70 Ratings
Mobile app for Android	8.00 Ratings	7.10 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	BT Cloud Work - Ratings	Cisco Unified Communications Manager (Call Manager) 9.1 Ratings 14% above category average
Video conferencing	00 Ratings	9.10 Ratings
Audio conferencing	00 Ratings	9.10 Ratings
Video screen sharing	00 Ratings	8.70 Ratings
Instant messaging	00 Ratings	9.50 Ratings

Best Alternatives
	BT Cloud Work	Cisco Unified Communications Manager (Call Manager)
Small Businesses	Broadvoice \| GoContact Score 9.1 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.7 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	BT Cloud Work	Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend	8.0 (0 ratings)	8.2 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	8.0 (0 ratings)	9.3 (0 ratings)
Support Rating	- (0 ratings)	8.0 (0 ratings)
Implementation Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	BT Cloud Work	Cisco Unified Communications Manager (Call Manager)
Likelihood to Recommend	The app works brilliantly on mobile phones, allowing you to give out your landline and not your mobile number. It also allows for you to work in any office and still be contactable. Incentivized Verified User Anonymous Read full review	The Cisco Unified Communications Manager platform would be most suited for the below scenarios. 1. An organization with very restricted policies and compliance where can't move to cloud-based solutions for data security. They can install the CUCM on-premises. 2. An organization that is still on a legacy phone system could adopt CUCM to save costs and have better services. RAJESH VENGILOT Lead (Unified Communications) Read full review
Pros	HUD Teams Integration Call forwarding Incentivized Verified User Anonymous Read full review	Customizability - The program allows for a lot of specific features and ways to use the program. Traditional - The system is a very traditional phone system, with everything you would expect and need from an enterprise phone system. Expandable - The system allows from a small amount of users to a large amount, with no upper limit. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	CUCM is overly complex and requires a very capable engineer to maintain it. Similarly, implementing anything new requires a great deal of specialized knowledge of CUCM. CUCM is difficult to troubleshoot because of it's complexity. CUCM is expensive licensing and they nickel and dime you with a plethora of tiny little license charges for every little feature. They have the most convoluted licensing models, ever, for their CU products in general. Incentivized Jane Updegraff Senior Systems Administrator Read full review
Likelihood to Renew	No answers on this topic	We have been using this product for 20+ years and will continue too. This is a great product and new features are always coming out. Incentivized Brian Munn Network Services Manager Read full review
Usability	Very user friendly and easy to understand. Also very straight forward for administrators to manage. Incentivized Verified User Anonymous Read full review	Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years Incentivized EV Eduardo Viero IT Infrastructure Specialist Read full review
Support Rating	No answers on this topic	CUCM is supported by most third-party vendors for related products, so it makes finding solutions to specific needs easy. Also Cisco TAC is very knowledgeable, and we have never run into a problem they have not been able to resolve. Usually they are resolved without the need to escalate tickers either. Incentivized Verified User Anonymous Read full review
Implementation Rating	No answers on this topic	This was the first phone system we implemented that could span multiple locations. We were very satisfied once fully implemented Incentivized Brian Munn Network Services Manager Read full review
Alternatives Considered	Very similar, came down to cost. Incentivized Verified User Anonymous Read full review	The Cisco Call Manager application has been around for much longer than many of the competitors. As such, they have had plenty of time to resolve bugs and increase the feature set that comes natively with this solution. One of the biggest factors for us was the professional services/support that comes along with using any Cisco product. Incentivized Verified User Anonymous Read full review
Return on Investment	Cost reductions Flexibility Sustainability Incentivized Verified User Anonymous Read full review	Return on Investment as one shot investment was made then only licensing contract renewing is needed. Virtualized environment and centralized administration tools. Money saving as a result on using features like TEHO. Business continuity assured on environments with SRST and Multi site Deployment with Distributed Call Processing. Incentivized Leonardo Gonzalez Arquitecto en Soluciones de Colaboracion Cisco Read full review
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