Bugzilla vs. FogBugz vs. Oracle Aconex

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Incentivized

FogBugz has been a very useful tool to our organization, and much preferred over other options we reviewed, mainly JIRA. There are still some improvements needed, but with the fairly recent acquisition by DevFactory, we have a great deal of hope for what is in store given DevFactory's focus and transparency. It seems like both DevFactory and FogBugz customers are eager for substantial improvements on the front-end, but there is/was a great deal of backend housecleaning that definitely needed to take place first.

Incentivized

Large, Multi-Party Capital Projects
Scenario: Major construction or infrastructure projects involving owners, designers, multiple contractors, subcontractors, and regulators. Why Aconex Fits: Provides a neutral, single source of truth across many independent organizations. Strong permissioning and data ownership model builds trust between parties. Scales well to very high document volumes and long project durations. Example Use: Design development and construction documentation for a multi-year infrastructure project with hundreds of external users.

Incentivized

• Open source! No license fee involved, no limit to the number of licenses.
• Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
• Includes all the core features/fields that are needed to log a software bug/issue.
• Multiple attachments are possible, supports various formats.
• Good for reporting. Filtering mechanism lets you query bugs by various parameters.

Incentivized

• Tasks, Subtasks, and notes. All three of these areas were critical for our team. Tasks in Fogbugz were a bit easier to see than in more bug based software like Trello or JIRA
• The entire screen is used to view a task or case. Clicking on a task or case will open up and take up the entire screen, aside from the sidebar nav columns. I like to see details and I think Fogbugz does this very well, using up as much digital real estate as possible.
• Flowcharting in Fogbugz with Creately is nice - instead of getting an exterior flowchart software like Lucidchart, Creately works right in Fogbugz.

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• The existence of insurance and permit tracking.
• Budgetary control measures and expense monitor.
• Job costing and logistical management.
• Skills and competencies improvement.

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• Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
• Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.

Incentivized

• The simplicity of a single admin type user is not great because anyone who can create a job or client in the system, can also add and delete users. Content and User administrative rights should be separated.
• There are ways to change the terminology/lexicon within the tool, but we are not able to get it to work even after reaching out to tech support. So we are forced to use the system terminology that doesn't match up to our company making training a bit difficult.
• There is a subscribe function that you can opt into, there should be a way to add subscribers as you create a new task.

• Sharing of projects comments and document can be more efficient.
• Estimation capabilities can be improved.
• The initial configuration can easily confuse the beginners.

Incentivized

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

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This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

Requires a better interface that allows you to find all tools in order to utilise all functions.

Incentivized

I used it.

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I like this rating.

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Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

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I know it.

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Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.

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I like JIRA a lot better than Fogbugz for many reasons. If I had a choice, I'd use JIRA every time

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Aconex's document control workflow allows for multiple versions of the same revision, enabling markups to be seen and document history as appropriate. This is on par with SOLIDWORKS EPDM, and is by far better than InEight's TeamBinder, as the originator and uploader of the document are able to change the version without the need for an administrator.

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I used it

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• It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
• We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
• Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.

Incentivized

• Saves time by quickly allowing Developers to make the necessary notes without getting bogged down in bloated UIs
• Has allowed us to look back easily and see the exact code changes made for the exact Case to aid in decisions for current changes, increasing the certainty of the decided path, without regression

Incentivized

• Reductions in print costs alone (subcontractor bid process) paid completely for the use of the product. Further benefits to all project participants included process streamlining and 100% access to all project documentation (Drawings, Specifications, Contracts, Notices of Change, Change Orders etc.) from any online source including mobile devices. Benefits probably accounted for 150% of product cost.
• Intangible benefits included reduced exposure to claims as a result of good (and agreed process tracking).

Incentivized