What users are saying about
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Top Rated
156 Ratings
12 Ratings

Calendly

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Top Rated
156 Ratings
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Score 9.2 out of 100
12 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

Calendly

Calendly works very well with tech-savvy people who understand modern tools and aren't afraid to use them. Whenever I want someone to book some time to meet I can simply share my Calendly link and this way we can avoid an extra call to coordinate agendas.It works especially well for people with busy agendas that usually struggle when they have to book time, even if it's 30 minutes.
Jose F. Gomez | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce sadly is a company that started with a great concept. I used them because at the time, they were one of the very few software products that helped you manage a business calendar that would let you integrate a form and require the customer to fill it out, something I felt at the time was important to my business. They also let you bring that data over into other software through Zapier.

That is where the goodness stopped though because they don't just connect to Zapier like other software products do, they charge you an ASTRONOMICAL FEE! Actually, that should have been an indicator, because I soon learned they charge you way too much for everything that you add on. The initial $190 a year for 1 Professional User license with 2 Booking page licenses was higher than most. But then they charged $100 just for the privilege of a Zapier connection - that's right, just for the privilege of using Zapier with their software you have to cough up $100 a year. That's ridiculous. They set up their software so you cannot directly link to a specific type of appointment - you can only link to a booking page. So guess what, you have to purchase a booking page for each different type of appointment. Once I got up to $430.00 a year, I started checking around and found Acuity, which I love. It was SUPER easy to set up, and WAY cheaper.

To add insult to injury, I made the colossal mistake of paying for a year in advance. BIG mistake. Even though I have five months left before it renews they would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever - RUN, don't walk away from using this software.
Mindy Belcher | TrustRadius Reviewer

Pros

Calendly

  • Calendly syncs instantly with my Google calendar. So not only do I automatically know when I have new appointments scheduled, but if I input a different event onto my google calendar Calendly knows that I'm not available at that time.
  • The direct link that allows people to schedule a time slot with me is great. It makes scheduling simple and painless, and make sit easy for me to create a clickable CTA.
  • I love that I can collect payments through the platforms either via Stripe or PayPal. both of which I use. It makes the platform more "all-in-one" and makes for a seamless experience.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

ScheduleOnce

  • It's the market leader, so they have a strong incentive to stay on the cutting edge
  • Extremely robust feature set
  • Good with larger organizations; can handle multiple employees and calendars.
Anonymous | TrustRadius Reviewer

Cons

Calendly

  • From a design perspective, it would be nice to customize the look of their pages to match the admin's brand more.
  • If you have open time slots in your calendar, it looks at sessions based on the hour and half hour rather than 15 minute increments. For example, if I was booked from 1:30-2 and 3-4 and asked to put a 15 minute cushion between meetings, 2:15-2:45 wouldn't show up in my scheduler however it would be a time that would work for me.
  • I wish they had a bit more conditional logic built in when booking a time.
Jared DeLong | TrustRadius Reviewer

ScheduleOnce

  • ScheduleOnce has had significant upgrades recently and now meets all of my needs
Nicola (Nicki) Morris | TrustRadius Reviewer

Likelihood to Renew

Calendly

Calendly 10.0
Based on 1 answer
I've gladly paid for it for the past 4 years and don't foresee any reason to stop using it.
Joshua Long | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Usability

Calendly

Calendly 10.0
Based on 2 answers
As a small shop operation, I can work as though I have a bigger team. I can be responsive to the needs of my customers with regard to scheduling and the integrations with other application makes all the difference. The mobile app is also easy to use and versatile. For a business that is based on scheduled appointments, this is the go-to app for any company.
Dawn Rabinowitz | TrustRadius Reviewer

ScheduleOnce

No score
No answers yet
No answers on this topic

Support Rating

Calendly

Calendly 9.2
Based on 35 answers
I only reached out to Support once but they were very prompt and easy to work with. I had some questions about setting up the follow-up emails for after people would do the interview. They were very helpful and gave assistance and we solved the issue very fast. I would definitely recommend.
Katya Hill | TrustRadius Reviewer

ScheduleOnce

ScheduleOnce 1.0
Based on 1 answer
They would not prorate a refund - I'm just out the money for services I have not used. To me, that is the WORST POSSIBLE customer service ever.
Mindy Belcher | TrustRadius Reviewer

Alternatives Considered

Calendly

Calendly was easier to get in and setup than acuity. While acuity is probably excellent, it did involve more set up when we initially tested it out. The free version of Calendly seems to be a complete product without bringing to light that one hasn't subscribed yet. Actuity is available free for 1 year if you sign up through SquareSpace I've noticed.
Shirin Elkoshairi | TrustRadius Reviewer

ScheduleOnce

I thought Calendly looked solid as well. Both are easy to use and are attractive visually, I found ScheduleOnce to be a bit more robust and had more features. ScheduleOnce is better for a multi-person business in my view, but I can see why a solopreneur would go with Calendly. Seems to be a win-win in that situation.
Austin Schmidt | TrustRadius Reviewer

Return on Investment

Calendly

  • Calendly has positively affected our customer success management, making us more efficient. We would be spending a lot of time on trying to figure out our team members' calendars and customers' calendars schedules to determine meeting times that work for everyone if we didn't have access to Calendly. Oftentimes our customers will be in several different locations all over the globe but all need the same meeting, so it really chops down on the 'back-and-forth' of emails by providing them meeting scheduler links they can use on their own.
  • Calendly has also helped us eliminate extra time fleshing out details that are usually needed before meetings occur by providing ways to ask those questions when the event is scheduled. We really appreciate having this information prior to the meeting, and it makes it easier for our customers by automating the process.
Bethany Chan | TrustRadius Reviewer

ScheduleOnce

  • It allowed us to painlessly expand the sales team.
  • With multiple calendars and availabilities, our business simply wouldn't run without it.
  • Overall ROI is through the roof.
Anonymous | TrustRadius Reviewer

Pricing Details

Calendly

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScheduleOnce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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