CallHippo vs Zoom Phone

Likelihood to Recommend

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

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Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

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Feature Rating Comparison

CallHippo

Zoom Phone

Answering rules

Call recording

Call park

Call screening

Message alerts

CallHippo

Zoom Phone

Mobile app for Android

Mobile app for iOS

CallHippo

Zoom Phone

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CallHippo

Zoom Phone

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

Affordable
Great Features
Quality Voice
Good customer support

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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Ease of Use
Ease of Management
Reliability (except for that first week of COVID panic!)
Phone routing features and flexibility
IT Integrations and Automations

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Jonathan Tanis

Director of Product Development

BeyondPay, Inc.Computer Software, 11-50 employees

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Cons

Hidden charges.
Not delivering the basic services promised.
No refunds if you are unhappy.
Very suspicious modes of operating.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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I've had some slowdown on calls.
Would like caller ID when someone is calling rather than just in my call history.
Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.

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Verified User

Employee in Sales

Legal Services Company, 201-500 employees

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Likelihood to Renew

CallHippo 1.0

Based on 1 answer

We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Zoom Phone 8.0

Based on 1 answer

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

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Verified User

Employee in Marketing

Fine Art Company, 11-50 employees

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Support Rating

CallHippo 1.0

Based on 1 answer

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Zoom Phone 8.0

Based on 4 answers

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

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Verified User

Employee in Human Resources

Outsourcing/Offshoring Company, 11-50 employees

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Alternatives Considered

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

View all 2 answers on this topic

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

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Verified User

Manager in Information Technology

Higher Education Company, 51-200 employees

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Return on Investment

Nice product for business communication

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

View all 2 answers on this topic

We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
The voicemail transcription feature helps with sharing messages to different departments.
Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

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Verified User

Employee in Customer Service

Education Management Company, 501-1000 employees

View all 7 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

5$*

* Per Number

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

CallHippo

Zoom Phone

CallHippo

Zoom Phone

CallHippo

Zoom Phone

CallHippo

Zoom Phone

Likelihood to Recommend

CallHippo

Zoom Phone

Feature Rating Comparison

Answering rules

Call recording

Call park

Call screening

Message alerts

Mobile app for Android

Mobile app for iOS

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

CallHippo

Zoom Phone

Cons

CallHippo

Zoom Phone

Likelihood to Renew

CallHippo

Zoom Phone

Usability

CallHippo

Zoom Phone

Support Rating

CallHippo

Zoom Phone

Alternatives Considered

CallHippo

Zoom Phone

Return on Investment

CallHippo

Zoom Phone

Screenshots

CallHippo

Zoom Phone

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison