What users are saying about
2 Ratings
36 Ratings
2 Ratings
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Score 1 out of 100
36 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CallHippo

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
1.0
Zoom Phone
8.3
Answering rules
CallHippo
1.0
Zoom Phone
7.9
Call recording
CallHippo
1.0
Zoom Phone
9.2
Call park
CallHippo
1.0
Zoom Phone
8.5
Call screening
CallHippo
Zoom Phone
7.9
Message alerts
CallHippo
Zoom Phone
7.9

Mobile apps

CallHippo
1.0
Zoom Phone
9.0
Mobile app for Android
CallHippo
1.0
Zoom Phone
9.1
Mobile app for iOS
CallHippo
Zoom Phone
8.9

Cloud PBX

CallHippo
Zoom Phone
7.7
Hosted PBX
CallHippo
Zoom Phone
9.7
Multi-level Interactive Voice Response (IVR)
CallHippo
Zoom Phone
8.6
User templates
CallHippo
Zoom Phone
4.6
Call reports
CallHippo
Zoom Phone
8.2
Directory of employee names
CallHippo
Zoom Phone
7.3

VoIP system collaboration

CallHippo
Zoom Phone
8.8
Video conferencing
CallHippo
Zoom Phone
9.5
Audio conferencing
CallHippo
Zoom Phone
9.5
Video screen sharing
CallHippo
Zoom Phone
9.1
Instant messaging
CallHippo
Zoom Phone
7.0

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Zoom Phone

  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
Jonathan Tanis | TrustRadius Reviewer

Cons

CallHippo

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

CallHippo

CallHippo 1.0
Based on 1 answer
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallHippo

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

CallHippo

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
1.0
Zoom Phone
9.1

Likelihood to Renew

CallHippo
1.0
Zoom Phone

Usability

CallHippo
Zoom Phone
8.0

Support Rating

CallHippo
1.0
Zoom Phone
8.0

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