What users are saying about
7 Ratings
60 Ratings
7 Ratings
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Score 5.5 out of 100
60 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.2

CallHippo

62%
8.9

Zoom Phone

89%
Zoom Phone ranks higher in 5/5 features

Answering rules

6.4
64%
5 Ratings
8.8
88%
8 Ratings

Call recording

5.5
55%
5 Ratings
9.7
97%
9 Ratings

Call park

6.7
67%
5 Ratings
8.7
87%
6 Ratings

Call screening

N/A
0 Ratings
8.9
89%
7 Ratings

Message alerts

N/A
0 Ratings
8.6
86%
8 Ratings

Mobile apps

5.2

CallHippo

52%
9.2

Zoom Phone

92%
Zoom Phone ranks higher in 2/2 features

Mobile app for Android

5.2
52%
5 Ratings
9.1
91%
6 Ratings

Mobile app for iOS

N/A
0 Ratings
9.4
94%
9 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
8.7

Zoom Phone

87%
Zoom Phone ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
8.9
89%
5 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
9.3
93%
5 Ratings

User templates

N/A
0 Ratings
8.0
80%
6 Ratings

Call reports

N/A
0 Ratings
8.2
82%
9 Ratings

Directory of employee names

N/A
0 Ratings
9.1
91%
8 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
9.3

Zoom Phone

93%
Zoom Phone ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
9.8
98%
10 Ratings

Audio conferencing

N/A
0 Ratings
9.9
99%
10 Ratings

Video screen sharing

N/A
0 Ratings
9.9
99%
10 Ratings

Instant messaging

N/A
0 Ratings
7.4
74%
7 Ratings

Attribute Ratings

  • Zoom Phone is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

4.7

CallHippo

47%
5 Ratings
9.3

Zoom Phone

93%
11 Ratings

Likelihood to Renew

6.2

CallHippo

62%
2 Ratings

Zoom Phone

N/A
0 Ratings

Usability

CallHippo

N/A
0 Ratings
8.0

Zoom Phone

80%
1 Rating

Support Rating

1.0

CallHippo

10%
1 Rating
6.7

Zoom Phone

67%
4 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Mohit Sharma | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Pros

CallHippo

  • No positive sides at all.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Anonymous | TrustRadius Reviewer

Cons

CallHippo

  • Waiting for iOS mobile app
David Rabada | TrustRadius Reviewer

Zoom Phone

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Jonathan Tanis | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

Starting Price

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

CallHippo

CallHippo 6.2
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Mohit Sharma | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Zoom Phone

Zoom Phone 6.7
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CallHippo

All of them. This seemed to be the best until they got us down.
Tristan Desechenes | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Return on Investment

CallHippo

  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Anonymous | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

CallHippo

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