CallHippo vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.3 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
CallHippoZoom Phone
Editions & Modules
No answers on this topic
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
CallHippoZoom Phone
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Features
CallHippoZoom Phone
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.9
5 Ratings
20% below category average
Zoom Phone
9.5
24 Ratings
12% above category average
Answering rules7.15 Ratings10.021 Ratings
Call recording6.15 Ratings9.822 Ratings
Call park7.35 Ratings9.917 Ratings
Call screening00 Ratings9.817 Ratings
Message alerts00 Ratings9.720 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
5 Ratings
42% below category average
Zoom Phone
10.0
23 Ratings
18% above category average
Mobile app for Android5.45 Ratings10.016 Ratings
Mobile app for iOS00 Ratings10.021 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHippo
-
Ratings
Zoom Phone
9.5
23 Ratings
15% above category average
Hosted PBX00 Ratings10.012 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.712 Ratings
User templates00 Ratings9.216 Ratings
Call reports00 Ratings9.320 Ratings
Directory of employee names00 Ratings9.321 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHippo
-
Ratings
Zoom Phone
9.6
21 Ratings
15% above category average
Video conferencing00 Ratings9.520 Ratings
Audio conferencing00 Ratings9.620 Ratings
Video screen sharing00 Ratings9.820 Ratings
Instant messaging00 Ratings9.617 Ratings
Best Alternatives
CallHippoZoom Phone
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoZoom Phone
Likelihood to Recommend
5.5
(5 ratings)
9.4
(25 ratings)
Likelihood to Renew
8.9
(2 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
1.0
(1 ratings)
6.6
(4 ratings)
User Testimonials
CallHippoZoom Phone
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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Zoom
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
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Pros
CallHippo
  • No positive sides at all.
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
CallHippo
  • Waiting for iOS mobile app
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Zoom
  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
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Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
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Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
CallHippo
No answers on this topic
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
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Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
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Zoom
  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
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ScreenShots

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel