What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.5 out of 100
Based on 7 reviews and ratings
60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 60 reviews and ratings
Feature Set Ratings
- Zoom Phone ranks higher in 2 feature sets: Call Management, Mobile apps
Call Management
6.2
CallHippo
62%
8.9
Zoom Phone
89%
Zoom Phone ranks higher in 5/5 features
Zoom Phone ranks higher in 5/5 features
Answering rules
6.4
64%
5 Ratings
8.8
88%
8 Ratings
Call recording
5.5
55%
5 Ratings
9.7
97%
9 Ratings
Call park
6.7
67%
5 Ratings
8.7
87%
6 Ratings
Call screening
N/A
0 Ratings
8.9
89%
7 Ratings
Message alerts
N/A
0 Ratings
8.6
86%
8 Ratings
Mobile apps
5.2
CallHippo
52%
9.2
Zoom Phone
92%
Zoom Phone ranks higher in 2/2 features
Zoom Phone ranks higher in 2/2 features
Mobile app for Android
5.2
52%
5 Ratings
9.1
91%
6 Ratings
Mobile app for iOS
N/A
0 Ratings
9.4
94%
9 Ratings
Cloud PBX
CallHippo
Feature Set Not Supported
N/A
8.7
Zoom Phone
87%
Zoom Phone ranks higher in 5/5 features
Zoom Phone ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
8.9
89%
5 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
9.3
93%
5 Ratings
User templates
N/A
0 Ratings
8.0
80%
6 Ratings
Call reports
N/A
0 Ratings
8.2
82%
9 Ratings
Directory of employee names
N/A
0 Ratings
9.1
91%
8 Ratings
VoIP system collaboration
CallHippo
Feature Set Not Supported
N/A
9.3
Zoom Phone
93%
Zoom Phone ranks higher in 4/4 features
Zoom Phone ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
9.8
98%
10 Ratings
Audio conferencing
N/A
0 Ratings
9.9
99%
10 Ratings
Video screen sharing
N/A
0 Ratings
9.9
99%
10 Ratings
Instant messaging
N/A
0 Ratings
7.4
74%
7 Ratings
Attribute Ratings
- Zoom Phone is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
4.7
CallHippo
47%
5 Ratings
9.3
Zoom Phone
93%
11 Ratings
Likelihood to Renew
6.2
CallHippo
62%
2 Ratings
Zoom Phone
N/A
0 Ratings
Usability
CallHippo
N/A
0 Ratings
8.0
Zoom Phone
80%
1 Rating
Support Rating
1.0
CallHippo
10%
1 Rating
6.7
Zoom Phone
67%
4 Ratings
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Zoom Phone
Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employeesPros
CallHippo
- No positive sides at all.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Zoom Phone
- Transcribes voicemails. Great for those verbose folks that leave long voicemails.
- Loud and clear volume quality! Great in a busy office with lots of people talking.
- Easy to keep track of who has called me. Has Caller ID which is helpful.

Verified User
Employee in Sales
Legal Services Company, 201-500 employeesCons
CallHippo
- Waiting for iOS mobile app
Marketing Manager
a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees
Zoom Phone
- Voicemail handling for queues and groups can't have their own shared voicemail box.
- They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
- Does not yet support texting.
- I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
- You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
- The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
- When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
- I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Director of Product Development
BeyondPay, Inc.Computer Software, 11-50 employees
Pricing Details
CallHippo
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
5$
Starting Price
—Zoom Phone
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
CallHippo
CallHippo 6.2
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Zoom Phone
No score
No answers yet
No answers on this topic
Usability
CallHippo
No score
No answers yet
No answers on this topic
Zoom Phone
Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Verified User
Employee in Marketing
Fine Art Company, 11-50 employeesSupport Rating
CallHippo
CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Zoom Phone
Zoom Phone 6.7
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Verified User
Employee in Human Resources
Outsourcing/Offshoring Company, 11-50 employeesAlternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
COO
Contact America LLCTelecommunications, 51-200 employees
Zoom Phone
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employeesReturn on Investment
CallHippo
- Call to all countries supported making it easy to connect.
- Last resort to make calls
- Easy to use

Verified User
Employee in Sales
Information Technology & Services Company, 201-500 employeesZoom Phone
- We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
- The voicemail transcription feature helps with sharing messages to different departments.
- Overall, we're able to answer more calls and have fewer callers being sent to voicemail.

Verified User
Employee in Customer Service
Education Management Company, 501-1000 employees