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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CallHub

    Score6 out of 10
    Small Businesses (1-50 employees)
    CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A

    Dialpad Sell

    Score8.7 out of 10
    N/ADialpad Sell is a phone system built for sales, with real-time coaching and CRM integrations. It features call analytics, voice intelligence with objection handling, call sentiment analysis for just-in-time coaching, and support for a range of headsets and phones.N/A
    Pricing
    CallHubDialpad Sell
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CallHubDialpad Sell
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.—
    More Pricing Information
    Community Pulse
    CallHubDialpad Sell
    Considered Both Products
    CallHub
    No answer on this topic
    Dialpad
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    22 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    No answers on this topic
    92%
    Happy with the feature set
    22 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    16 Answers
    Features
    CallHubDialpad Sell
    Contact Center Software
    Comparison of Contact Center Software features of CallHub and Dialpad Sell
    Feature
    CallHub
    8.4
    1 Ratings
    1% below category average
    Dialpad Sell
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers8.01 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.01 Ratings00 Ratings
    Click-to-call (CTC)8.01 Ratings00 Ratings
    Warm transfer8.01 Ratings00 Ratings
    Predictive dialing9.01 Ratings00 Ratings
    Interactive voice response9.01 Ratings00 Ratings
    REST APIs8.01 Ratings00 Ratings
    Call scripts9.01 Ratings00 Ratings
    Call tracking9.01 Ratings00 Ratings
    Multichannel integration8.01 Ratings00 Ratings
    CRM software integration8.01 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CallHub and Dialpad Sell
    Feature
    CallHub
    8.4
    1 Ratings
    1% above category average
    Dialpad Sell
    -
    Ratings
    Inbound call routing9.01 Ratings00 Ratings
    Omnichannel inbound routing8.01 Ratings00 Ratings
    Recording8.01 Ratings00 Ratings
    Quality management8.01 Ratings00 Ratings
    Call analytics9.01 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys9.01 Ratings00 Ratings
    Customer interaction analytics9.01 Ratings00 Ratings
    Preview Dialer
    Comparison of Preview Dialer features of CallHub and Dialpad Sell
    Feature
    CallHub
    -
    Ratings
    Dialpad Sell
    8.0
    22 Ratings
    9% above category average
    Contact preview00 Ratings8.021 Ratings
    Dialer-CRM integration00 Ratings8.018 Ratings
    Call notes & tags00 Ratings8.020 Ratings
    Automatic call logging00 Ratings8.020 Ratings
    Core Dialer
    Comparison of Core Dialer features of CallHub and Dialpad Sell
    Feature
    CallHub
    -
    Ratings
    Dialpad Sell
    8.5
    22 Ratings
    10% above category average
    Outbound dialing00 Ratings8.022 Ratings
    Inbound routing00 Ratings8.022 Ratings
    Custom caller ID00 Ratings7.121 Ratings
    Click-to-call00 Ratings9.020 Ratings
    Recorded voicemail drop00 Ratings10.019 Ratings
    Dialer contact import00 Ratings8.919 Ratings
    Campaign & list management00 Ratings8.216 Ratings
    Call Follow-up and Quality Assurance
    Comparison of Call Follow-up and Quality Assurance features of CallHub and Dialpad Sell
    Feature
    CallHub
    -
    Ratings
    Dialpad Sell
    8.0
    21 Ratings
    4% above category average
    Follow-up calls00 Ratings8.019 Ratings
    Dialer reporting & analytics00 Ratings7.021 Ratings
    Dialer compliance00 Ratings9.018 Ratings
    Best Alternatives
    CallHubDialpad Sell
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Orum
    Score8.8 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Nooks
    Score9.2 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Revenue.io
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CallHubDialpad Sell
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.9
    (24 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.4
    (3 ratings)
    User Testimonials
    CallHubDialpad Sell
    Likelihood to Recommend
    CallHub
    It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
    Incentivized
    Read full review
    Dialpad
    Well, There are numerous scenarios where a Dialpad can be very helpful in terms of communication tools. It allows the user to send text unlimited messages, making outbound calls, and review daily, weekly, monthly, or custom analytics. Saving n number of contact details, easy to search them on Dialpad. As of now, I did not come across any scenario where I can say Dialpad would not be suited.
    Read full review
    Pros
    CallHub
    • All you'll require is your login credentials.
    • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
    • Callhub has been limited to protect privacy.
    Incentivized
    Read full review
    Dialpad
    • Speed of the messages that are sent are excellent!
    • The voicemail drop section so i dont have to resay the reason for the call to multiple clients with the same issue
    • The saving of information so i dont have to retype everything over again
    Read full review
    Cons
    CallHub
    • Using new software is frustrating at first, but worth the effort.
    • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
    • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
    Incentivized
    Read full review
    Dialpad
    • I would like it to be a tad bit more customizable
    • I wish action list could be automatically added to notes on desktop
    • I wish you could send follow up emails automatically after call right from Dialpad
    • PhoneBurner feature for autocalling
    Incentivized
    Read full review
    Likelihood to Renew
    CallHub
    No answers on this topic
    Dialpad
    We love using Dialpad and will continue to use it
    Read full review
    Usability
    CallHub
    No answers on this topic
    Dialpad
    Dialpad Sell is Very easy to use, whether at home or in the office dial pad has very sleek and easy to use features, all features are easy to find and are pretty self explanatory, the switch from regular phones to dial pad was a very easy and non stressful switch for our whole team
    Incentivized
    Read full review
    Alternatives Considered
    CallHub
    No answers on this topic
    Dialpad
    I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
    Incentivized
    Read full review
    Return on Investment
    CallHub
    • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
    • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
    • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
    Incentivized
    Read full review
    Dialpad
    • It has helped me to understand easily the different accents of people
    • Dialpad has helped me to analyze my past calls and help me to grow
    • It also shows the number of Csats and your team in real time which also creates a healthy competition
    Read full review
    ScreenShots

    CallHub Screenshots

    Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer